Suburban Ford of Sterling Heights

Suburban Ford of Sterling Heights exceeded all expectations during my recent purchase of a new Ford F-150. From start to finish, the experience was nothing short of exceptional. Sales Manager Stev expectations during my recent purchase of a new Ford F-150. From start to finish, the experience was nothing short of exceptional. Sales Manager Steve Mosvessian led the team with unparalleled professionalism, ensuring that every step of the process was seamless. Salesperson Vitto was incredibly knowledgeable about the F-150 and took the time to understand my needs, guiding me towards the perfect truck without any pressure. Assistant Salesperson Frank provided thorough explanations of the truck's features, ensuring that I felt confident in my decision. PJ in the finance department made the paperwork a breeze and was friendly throughout the entire process. What truly set Suburban Ford apart was their commitment to a professional and friendly atmosphere, never once making me feel pressured to make a decision. Overall, my experience at Suburban Ford of Sterling Heights was top-notch. If you're in the market for a new vehicle and want a dealership that values professionalism, expertise, and customer satisfaction, look no further than Suburban Ford. More

Exceptional and easy service! Steve and Matt make it easy! This was my first time renewing a lease, and it was a seamless process thanks to those guys. They kept me informed and e Steve and Matt make it easy! This was my first time renewing a lease, and it was a seamless process thanks to those guys. They kept me informed and explained all my options thoroughly. I couldn't be happier with the overall treatment and process! More

GREAT SERVICE! I YES, IT TOOK SOME TIME. REPAIRS OFTEN DO. REALISTIC EXPECTATIONS ARE IMPORTANT. WHEN IT WAS DONE, IT WAS DONE RIGHT AND I AM TOTALLY SATISFIED. I C I YES, IT TOOK SOME TIME. REPAIRS OFTEN DO. REALISTIC EXPECTATIONS ARE IMPORTANT. WHEN IT WAS DONE, IT WAS DONE RIGHT AND I AM TOTALLY SATISFIED. I CRACK UP READING THESE BAD REVIEWS. LOOKS LIKE A LOT OF WHINING BY UNREALISTIC AND ANGRY PEOPLE WHO JUST WANT THEIR POUND OF FLESH FOR NOT BEING THE ONLY PERSON IN THE WORLD. More

I have purchased two new vehicles from Suburban Ford of Sterling Heights and have consistently had my vehicles service here. My service experience has been very poor as a whole at this location. During my Sterling Heights and have consistently had my vehicles service here. My service experience has been very poor as a whole at this location. During my most recent visit today I scheduled an Oil Change and Tire Rotation on my F-150 for 2PM. Jason wrote my vehicle up when I arrived. I asked Jason if they could look at my left rear tire for a slow leak while I was at there. Jason said yes. Jason asked if I would be waiting at the dealership and I told him yes. I then waited 2 hours and 8 minutes until I received a text from Jason that said the repair was taking a bit longer than it should but the vehicle should be done soon. After waiting for 2 hours and 45 minutes I finally received a text from Jason that my vehicle was finished. When I arrived at the counter Jason did not apologize for the delay or take ownership for the poor service. Instead of taking ownership for the poor service and apologizing Jason repeatedly used the phrase “things happen”. He informed me they have a tire machine broken and they are understaffed. Jason is the Service Manager. I watched waves of customers come in to have their vehicle service after me and leave before me. The lack of communication from the Service Manager throughout the repair along with the inability for the Service Manager to take accountability have made me decide to take my business elsewhere. Jason did decide to not charge me for the tire repair and considered that a resolution to the problem. The most valuable thing to me is my time, not being give a free flat repair. No accountability from the Service Manager combined with a lack of communication from the Service Manager throughout a very delayed repair makes this Service Department a poor location to choose. More

Very professional. Sean is motivated and can get the job done. He knows what you need and how to get ir. Sean is motivated and can get the job done. He knows what you need and how to get ir. More

It was so easy buying a car with Hunter. I test drove my vehicle on a Saturday and put down a hold afterwards. The car was new to inventory so I waited until Monday to actually purchase it. I test drove my vehicle on a Saturday and put down a hold afterwards. The car was new to inventory so I waited until Monday to actually purchase it. It was a joy to buy from him! More

Chris was the primary reason I purchased the car from Suburban Ford. I live 50 miles away in Plymouth. My grandson spotted a very nice used 2022 Ford Edge on your web site.. So we drove out to see the ca Suburban Ford. I live 50 miles away in Plymouth. My grandson spotted a very nice used 2022 Ford Edge on your web site.. So we drove out to see the car. I thought the drive was exercise, but Chris was low key & very responsive. Made us feel like we were clients he wanted to serve. Hence, we purchased a vehicle one week later. I was the CEO of a multi national corporation. Customer service & client relation are the foundation of a successful business. You would do well giving Chris a call when’s shopping for a car. John Arlen More

Rich Kramer does a excellent job always responds in a timely manner Rich has done business with our family and that’s the reason why I’m looking for a car for my son at this time. timely manner Rich has done business with our family and that’s the reason why I’m looking for a car for my son at this time. More

If I could give negative stars as an option I would. I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already repla I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already replaced. I offered to show pics of the old ones - he didn't want to see those of course. Also needed the transmission serviced - the fluid is awful, the seal was silicone, not the normal gasket breaking apart into the transmission. Probably will need a new transmission in the near future. He could care less - offered to take the vehicle back "if I could get it back to the condition it was in when I drove it off the lot". I should put the crappy, rusted brakes back on and some additive in the transmission to slow down the shudder. He said they don't check the transmissions in the safety inspections as long as they "aren't leaking and shifting". The right rear shock has a huge dent in it, the frame rail is caked with mud and dirt. Do yourself a favor and don't take their "safety inspections" at face value. Take your vehicle to an independent auto shop and have it inspected if you go against your gut (and my advice) and get a vehicle from here. More

I only spoke with him briefly on the phone, but he was cheerful, helpful, and extremely personable! The car buying process can be very intimidating, so it’s always nice to speak with someone that makes yo cheerful, helpful, and extremely personable! The car buying process can be very intimidating, so it’s always nice to speak with someone that makes you feel welcomed and prioritized! A perfect fit for sales! More