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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,077 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,077 reviews
February 25, 2024
Jamall was very helpful with the purchase of my vehicle. I highly recommend him for your next vehicle purchase. I highly recommend him for your next vehicle purchase. More
by justin
February 17, 2024
This is an EXCELLENT dealer! Eric let me test drive three vehicles I was interested in instead of just the one. He was patient with me the whole time. He was honest with me as we Eric let me test drive three vehicles I was interested in instead of just the one. He was patient with me the whole time. He was honest with me as well. I will definitely consider coming back to this dealer for more. Ask for Eric when you walk in because I know for a fact he will help. At least with the used cars. I'm not sure if the dealer has him sell new cars as well so check with the dealer first on that one, or Eric himself More
by Anthony
Employees Worked With
Eric Stenson
February 09, 2024
I just took delivery of my 2018 Explorer Sport - Nick could not have been nicer, better or more professional! I would buy from Nick again anytime again in the future! STRONGLY recommended - if you get N could not have been nicer, better or more professional! I would buy from Nick again anytime again in the future! STRONGLY recommended - if you get Nick, you will not be disappointed! More
by Rocking in Roseville
February 01, 2024
Rich Kramer had the patience to help me deal with accident that I had with my 2022 escape. He demonstrated patience and kindness in settling me up with a new 2024 edge. Rich does a excellent job with accident that I had with my 2022 escape. He demonstrated patience and kindness in settling me up with a new 2024 edge. Rich does a excellent job with sales, answering phone calls and helping the client deal with insurance. More
by dporter1553
Employees Worked With
January 28, 2024
The dealership was very prompt and professional when I communicated with them whether it was email or via a phone call. They were consistent without being overbearing and I like that! communicated with them whether it was email or via a phone call. They were consistent without being overbearing and I like that! More
by changag
Employees Worked With
January 27, 2024
Leased several Explorers from Tammy. Most recently in December 2023. She is alway friendly and helpful. Most recently in December 2023. She is alway friendly and helpful. More
by wackysacky001
Employees Worked With
January 15, 2024
It has been weeks since I’ve shown my interest in buying 2011 subaru forester. Company executives only tell me that they see that I am interested and would like to connect. After that nothing happens. This 2011 subaru forester. Company executives only tell me that they see that I am interested and would like to connect. After that nothing happens. This has happened a few times but no actual communication occurred. I’m in need of a car that’s why I’m on your site but if you don’t want to help then you should just shut it down. Telling me I’m interested in buying is something I already know is not helping me in any way. Very poor customer service. More
by MrunalM
Employees Worked With
Nobody worked with me
January 12, 2024
Nick did an excellent job of making our out-of-state sale go smoothly. He was always prompt with answering phone calls and texts. He made the process enjoyable. Thanks! go smoothly. He was always prompt with answering phone calls and texts. He made the process enjoyable. Thanks! More
by NatalieV
Employees Worked With
January 09, 2024
Worst experience EVER with the Service Department. SO COMPLETELY UNPROFESSIONAL. Will never be back after being with Suburban for 17+ years. My car was there for over 24 hours and no repairs were ev SO COMPLETELY UNPROFESSIONAL. Will never be back after being with Suburban for 17+ years. My car was there for over 24 hours and no repairs were even done. No calls to update on status of vehicle even after I called at least 6 times requesting a callback. More
by Jaimew10
