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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,065 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,065 reviews
June 06, 2014
Engineer I brought my vehicle in to fix my 2013 Ford Focus Titanium and had the most disrespectful customer service I've ever seen from a so called manager. M I brought my vehicle in to fix my 2013 Ford Focus Titanium and had the most disrespectful customer service I've ever seen from a so called manager. My vehicle was not inspected to fix my problem and I was sent away rudely and ignored. I then took my vehicle to BelleTire to use their free inspection of wheel alignment and such and sure enough the technician found the problem that I've been noticing. I then brought my vehicle back to suburban with the BelleTire write up of the problem and mike (service manager) gave me ridiculous attitude and treated me with complete disrespect. I asked to schedule an appointment to fix my vehicle bearings, which was the problem, and he did not want to accommodate my requests by any means and suggested it would be a long time before I can get my car in. I brought my car to Romeo ford and couldn't have had a better experience else where. They were kind, concerned, and were happy to get my car running properly again. I really hope this employee from suburban is too be removed because I will now never service my ford vehicle under warranty still anywhere near this dealership. Lazy lazy lazy unprofessional! More
by 000162200
June 04, 2014
Lying Sales Rep, too busy manager Horrible Customer Service! When I was in the process of buying a new mustang, everything was smooth. Once I was committed to the deal because of a $10 Horrible Customer Service! When I was in the process of buying a new mustang, everything was smooth. Once I was committed to the deal because of a $1000 deposit, for a car to be built (takes 6 weeks), my agent Andrew Vultaggio decided he didn't want to return my calls anymore. I called 5 times and emailed twice requesting information. No response.. I asked his co-worker to get in touch with him so I wouldn't have to talk to a manager. Andrew calls and pretends ignorance, asking: "What 's up?" I ask if he had gotten my messages requesting the DORA I need? His very next words were: "You are being VERY IMPATIENT" He then proceeds to give me lip service saying he will send it. It never is sent. I ask again the next day. He says it must be the wrong email, he asks for my email again.. still never was sent. NOW l asked his manager to help. Finally an email with the attachment I needed was sent from Mr. Vultaggio. It said literally: "HERE YOU GO..." all capital letters! no message saying sorry. Just an aggressive message because his manager made him send it. I ask his manager John to take over the deal from Mr. Vultaggio and explained the reasons why. John's first response to me was "you don't want me as your sales representative." I was shocked. He eventually said he would take over, but that never happened. He ignored two of my calls over 3 days and got back when I asked the receptionist to page him on the third day. He simply said he was "busy as a sales manager." Seems like the status quo at suburban ford. TOO BUSY to help with the only thing they do: service the customer. I recommend you take your business to another dealer that isn't TOO BUSY to return calls. Perhaps if that happens they will have enough time to return calls and provide basic service to their customers. More
by JohnHa
Employees Worked With
John Toppi, Tim Snell
June 03, 2014
Excellent Experience Kyle Dahl handled my last service experience and did an extremely professional job. Job was done correctly, on time, and arranged my transportation to Kyle Dahl handled my last service experience and did an extremely professional job. Job was done correctly, on time, and arranged my transportation to and from dealership. I've yet to have a bad experience at this dealership. Rob and Kellie Kraemer are the two best people I've ever dealt with purchasing a vehicle. I would like to thank them and everyone associated with dealership for all they have done for my family and myself. More
by pdkaps
Employees Worked With
Kyle Dahl, Rob Kraemer, Kellie Kraemer
June 01, 2014
Experience at Suburban Ford Joe Franzione has been my contact at Suburban Ford for the last three cars I have leased. He is knowledgeable, experienced and really cares that you Joe Franzione has been my contact at Suburban Ford for the last three cars I have leased. He is knowledgeable, experienced and really cares that you leave the dealership with the car you wanted. More
by lmcesaro
Employees Worked With
May 31, 2014
Great place to buy a new car. This is the fourth Ford car we have purchased from Suburban Ford in Sterling Heights, MI. Joe Franzoni is our energetic salesman, who is always ready This is the fourth Ford car we have purchased from Suburban Ford in Sterling Heights, MI. Joe Franzoni is our energetic salesman, who is always ready to help us find the best car for our family...Everyone at Ford Suburban makes us feel at home, relaxed and ready to help answer any questions we may have. ...We trust in the Ford name, with its reliability and great service. Tomorrow we will be picking up our new Ford Escape - we are very excited!!!! More
by Ford Edge
Employees Worked With
May 29, 2014
Sales review This is the second vehicle I have gotten from Suburban Ford through Tim O'Connor. Tim is easy to work with & the sale is pressure free. I would defi This is the second vehicle I have gotten from Suburban Ford through Tim O'Connor. Tim is easy to work with & the sale is pressure free. I would definitely recommend Tim & Surburban to anyone I know looking to get a Ford vehicle. More
by lcetnar
Employees Worked With
May 24, 2014
how I feel it was a great place to try and buy a car. they tried everything to get me out of my old car into a new car. but sadly at this time I couldn't but I it was a great place to try and buy a car. they tried everything to get me out of my old car into a new car. but sadly at this time I couldn't but I will be back and I feel from now on I will always go their for my cars. More
by patrat340
May 21, 2014
Great Ford Dealership Renee helped me in the service department promptly with courtesy and friendliness on my last maintenance visit. This is definitely the dealership t Renee helped me in the service department promptly with courtesy and friendliness on my last maintenance visit. This is definitely the dealership to go to. More
by SusieV
May 19, 2014
my experience buying a new truck This was my first time purchasing a new car,and my experience was awesome the sales guy was very nice and professional.I am very satisfied. This was my first time purchasing a new car,and my experience was awesome the sales guy was very nice and professional.I am very satisfied. More
by mtownes
Employees Worked With
jim Belk, james Saelens
May 16, 2014
Great Experience Excellent dealership and employees, very positive experience and will definitely recommend. Trade was low on a 2012 Ford compared to what the GM deale Excellent dealership and employees, very positive experience and will definitely recommend. Trade was low on a 2012 Ford compared to what the GM dealership offered but the product and dealer experience was far better. More
by mod6
Employees Worked With
