Suburban Ford of Sterling Heights

I came in not knowing really what I was doing and he made everything go so smooth and perfect. I couldn't be happier! everything go so smooth and perfect. I couldn't be happier! More

Tammy is the best to deal with. Very helpful and knowledgeable. Made the whole process a breeze@ Very helpful and knowledgeable. Made the whole process a breeze@ More

Tammy did a great job,kept me informed thru the whole process,no surprises..Ty Tammy for your time,much appreciated.. process,no surprises..Ty Tammy for your time,much appreciated.. More

I love all the departments of this dealership. Everyone has always been very nice, helpful, and knowledgeable. Thank you so much Jason Jackson for the excellent advice you always give me to keep Everyone has always been very nice, helpful, and knowledgeable. Thank you so much Jason Jackson for the excellent advice you always give me to keep my vehicle running in top condition. Appreciate everything you do. More

Nick was super helpful and made the whole process easy! I got exactly what I wanted and couldn’t be happier! I got exactly what I wanted and couldn’t be happier! More

Kate was truly a gem! She was extremely patient and went above and beyond to help me found a car that fit my needs and my financial situation. She made me feel very comfor She was extremely patient and went above and beyond to help me found a car that fit my needs and my financial situation. She made me feel very comfortable and welcomed during a very stressful time in my life! I appreciate Kate so much for her assistance and Scott for helping me with the financial side. I love my car I felt well taken care of. More

Son muy incompetentes no me querían devolver mi dinero me trataron muy mal no lo vuelvo hacer nada con ellos trataron muy mal no lo vuelvo hacer nada con ellos More

HAD MY FORD FOCUS BRAKES DONE BY SUBURBAN FORD THEY DID EXCELLENT JOB AS ALWAYS. BRAEDEN LUCAS EXPLAINED EVERYTHING DONE WAS VERY THOROUGH AND POLITE. ANSWERED EVERY QUESTION AND HAD MY CAR WASHED AFTER EXCELLENT JOB AS ALWAYS. BRAEDEN LUCAS EXPLAINED EVERYTHING DONE WAS VERY THOROUGH AND POLITE. ANSWERED EVERY QUESTION AND HAD MY CAR WASHED AFTER COMPLETED. WOULD RECOMMEND TO ANYBODY. More

Greed! This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without y This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without your approval and automatically Charges you $900.00 for this a $700.00 markup as their cost is $200.00 not only its not needed on a 10 year old car its applied no matter the condition of the car. The car I was looking at had a scratch on the entire left side of the car and needed to be painted because of the Permaplate all these panels need to be stripped prior to repainting. Again Suburban applies this to every new and used car and charges you $900.00 for a low end product that does not work a $700.00 markup do the math as they sell about 500 cars a month. The product gives very little protection at best Nobody there would comment on this nor justify it. Greed does not even describe this insulting behavior. A salesman named Issac said he would adjust that ridiculous $900.00 charge then he disappeared and no one else at the dealership would honor it, Inspections on a preowned car states: * Engine reaches normal temperature ( checked ok *Engine fan functions properly ( checked ok *Engine coolant at Proper Hot and Cold Levels ( checked ok I was going to test drive this car and it overheated just sitting in front of the showroom I opened the hood and the Coolant Reservoir was completely empty and Temp gauge on "H" and dash light on " Overheating ". The Mechanic and Manager signed this inspection document which was faulty and probably not done right. Furthermore they bought this car off the street its out of state, 3 owners, and was in a " Moderate front end accident ".. Most "A" dealers will not buy a car thats been in a moderate accident because of the liability of not knowing if it was fixed properly and may cause an accident down the road. All Veterans and Senior Citizens read the above before you do business here as you see that they have one objective and thats Greed. Run the other way. Stay away! Lithia Motors owns Suburban Dealerships and the Corporate offices are in Oregon. The entire staff has been hostile and disrespectful from NIcole Elders to T Oconnor Sales Manager. The General Manager JIm Elders continues to ignore me and has changed the dealer response numerous times. The first dealer response to my review said " We would like to address this matter further to ensure a resolution is reached " by T Oconnor. Stay away from the entire group of Suburban Dealerships owned by LIthia Motors. ....In closing, Think about this, and do the math here charging $900.00 for a so called paint protection that costs them $200.00 thats a $700.00 markup and they average 500 cars a month. Thats roughly $350,000.00 a month profit just on this useless wax coating. Greed does not even begin to describe their motive for doing this to honest people, Veterans, Senior Citizens, the general public and devoted Ford lifetime customers. How do they sleep at night knowing how bad they are screwing every person that goes to their dealership. And only someone Careless would apply this Permaplate to a 10 year old car that needs the entire left side painted. I would like to know if they wave that $900.00 useless wax charge to employees that purchase cars there. Hhmmmm????????? I will update all reviews as needed as the Dealer response seems to change daily. More

I came in, in need of something reliable. Mackenzie showed me all of my options and spoke with me on the different routes I could take to best fit my needs. I will say recently had a break do Mackenzie showed me all of my options and spoke with me on the different routes I could take to best fit my needs. I will say recently had a break down of my old car and she was able to get me in a car within a week(would’ve been sooner but Labor Day weekend) Not only that, she got me the best bang for my buck and showed she truly cared about putting me in a nice reliable vehicle that I felt comfortable buying. 10/10 would recommend👌🏻 More