Suburban Ford of Sterling Heights

Mike went beyond and above in getting us more car for a great price than we expected. We would definitely recommend Mike Smitley to anyone who is looking for a new car. great price than we expected. We would definitely recommend Mike Smitley to anyone who is looking for a new car. More

We were so pleased with the service we went back and bought a second car. Mike was friendly and very informative on the vehicles and financing options. The car was delivered on time and we had no surpr bought a second car. Mike was friendly and very informative on the vehicles and financing options. The car was delivered on time and we had no surprises when we signed the paperwork. There was a small issue with the sync technology but with a follow up visit Mike explained it all and had us using the system like experts. Thanks Mike! More

Mike has always gone out of his way for me, and other family and friends that I have referred to him... even after the sale!!! family and friends that I have referred to him... even after the sale!!! More

Mike Smitley is a person that I will follow when it comes the time to choose a vehicle, or when any question about vehicle arise. I will highly recommend him to all my friends and family. He is highly profes the time to choose a vehicle, or when any question about vehicle arise. I will highly recommend him to all my friends and family. He is highly professional, friendly, experienced, and with high level of knowledge. He possessed the quality not just to sell and achieve in his selling competition, also in understanding and satisfying the customers. Customer satisfaction is one of his biggest priorities, and with that characteristic he achieves even more that he realizes. When it comes time to buy new or used vehicle for myself or my children I will definitely call and visit Mike, and highly recommend him to everyone I know. More

I followed Mike from Dean Seller's to Suburban. If Mike were to leave this dealership I would follow him. He is friendly, knowledgeable and will go the extra mile to meet your needs. He is an asset to th were to leave this dealership I would follow him. He is friendly, knowledgeable and will go the extra mile to meet your needs. He is an asset to the dealership. More

Bought a new Taurus SHO. Sales guy Mike Smitley was fantastic! Up front, good price. I would definitely buy another Ford from Mike / Suburban and will recommend to friends family and business associate fantastic! Up front, good price. I would definitely buy another Ford from Mike / Suburban and will recommend to friends family and business associates. More

This is the third sale we have done with Mark Harbour. Previous we had purchased a Flex and leased a Fusion. This sale was a early lease turn in for the 2 year special on the Escape. With a family of 7 Previous we had purchased a Flex and leased a Fusion. This sale was a early lease turn in for the 2 year special on the Escape. With a family of 7 with a busy schedule, it is very nice that the hours of the dealership are very accomodating. Also, Mark is readily available by cell phone. Very pleasant to work with and the staff at Suburban are very friendly when you walk through the door. I have been to another Ford dealership and actually waited for over a half an hour before anyone even asked if I had been helped. They lost two deals that day from me. Mark has always answered are detailed questions regarding financing so that we know exactly what to expect when we walk through the door. I scheduled a pickup on my lunch hour and with the in house cafe I was offered a free sandwich while I wait for a leasing agent to be available. The sign and drive for my early lease turn in was very smooth and I got a new car while staying with in the same monthly budget, in fact almost the exact same payment and that was perfect! Also while waiting for Mark at his desk, another staff member asked if I needed anything to drink. . . always very friendly team. They all work well together as a well oiled machine. Thanks Suburban for making a mom of five very pleased. More

Our experiences at Suburban Ford have always been favorable. We've been patronizing this dealership for at least 10 years now. Mark Harbour has been our sales person from the first moment we walked favorable. We've been patronizing this dealership for at least 10 years now. Mark Harbour has been our sales person from the first moment we walked in the door last decade. The longevity and consistency in the staff says a lot for a business these days. We are always treated as if we are the only people on the property, whether it is in the sales, service or finance department. Even the lady at the concession and coffee counter always has a pleasant disposition and smile on her face. We've recommended Suburban Ford and Mark Harbour to all of our friends and co-workers. More

Mike is easy to work with. Mike is a good listener and handled my trade-in for the new truck quickly. Offered to show me all the new features and how to synch our cell phones. Great experience. handled my trade-in for the new truck quickly. Offered to show me all the new features and how to synch our cell phones. Great experience. More

Kevin Miller was great. Very knowledgeable, efficient and courteous. We leased two different vehicles from Kevin, a 2012 Ford Edge Ltd. and a 2012 Ford Mustang convertible. My wife and I were very pleased wi courteous. We leased two different vehicles from Kevin, a 2012 Ford Edge Ltd. and a 2012 Ford Mustang convertible. My wife and I were very pleased with the options available and overall experience. As I mentioned to Kevin, your dealer showroom is like going to the Auto Show, the line up of cars displayed, your customer lodge area, the service area, all very impressive. I would recommend Suburban Ford of Sterling Heights in the future. Thanks again, to everyone. More