Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Sterling Heights
Sterling Heights, MI
2,048 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,048 reviews
March 01, 2022
Tom MacPherson and his whole team made my daughter’s first car buying experience really special. They treated her with honesty and respect as the intelligent consumer that she is and made the process a first car buying experience really special. They treated her with honesty and respect as the intelligent consumer that she is and made the process as easy as it should be without trying to scare her into purchasing additional products or services. More
by kraigbrown
February 26, 2022
This guy lied to me when i asked him what the issues were with the truck i bought..misrepresented the condition of the vehicle..which was actually dangerous to drive in its condition. Had to get issues fixed with the truck i bought..misrepresented the condition of the vehicle..which was actually dangerous to drive in its condition. Had to get issues fixed elsewhere because service dept told me they wouldnt work on it.. 3000.00 later here we are...want my money for the repairs suburban!!!! Not going away.... More
by Rob Ward
Employees Worked With
Terry Lange, Troy Taylor
February 11, 2022
Michael Brown is amazing! He really went above and beyond in helping me get my first new car. He made it a really great experience for me! I would definitely recommend him to anyone! in helping me get my first new car. He made it a really great experience for me! I would definitely recommend him to anyone! More
by Emma N
Employees Worked With
Paul Coolman, Michael Brown
February 10, 2022
Very unpleasant and unprofessional. Orderd car 3 months ago, no contact at all. Tried to follow up with sales on few different occasions, no reply. Car must have been sold. ago, no contact at all. Tried to follow up with sales on few different occasions, no reply. Car must have been sold. More
by NS
Employees Worked With
Michele Fournier
February 06, 2022
Had a great experience purchasing a used car through Suburban. It exceeded our expectations in every way. Extremely well-organized, efficient, and customer-focused. London in sales was amazing. Jays Suburban. It exceeded our expectations in every way. Extremely well-organized, efficient, and customer-focused. London in sales was amazing. Jayson had us in and out of our financing meeting in 20 minutes. Manager Brian Lagodna was friendly, attentive, and thoughtful. More
by andylaurel
Employees Worked With
Brian Lagodna, Marcus Martin, London Jacobs, Jayson Rhodes
January 28, 2022
Michael Brown was such an awesome salesman! He was so Michael Brown was such an awesome salesman! He was so patient and explained everything thoroughly! He went above and beyond I really appreciate all Michael Brown was such an awesome salesman! He was so patient and explained everything thoroughly! He went above and beyond I really appreciate all the time you spent. You did an amazing job. We enjoyed our experience at Suburban and would come back to you for sure. HIGHLY, HIGHLY recommend going to Suburban Ford and seeing Michael We’re loving our brand new 2022 Ford Explorer! Thank you Suburban Ford and Michael! More
by valantinaeliaaa
Employees Worked With
Michael Brown
January 24, 2022
Rachelle and the whole staff at this location was extremely helpful with finding me a vehicle within my budget and able to provide a warranty also. extremely helpful with finding me a vehicle within my budget and able to provide a warranty also. More
by damaninataliapowersflores
Employees Worked With
Marcus Martin, Rachel Kupke
January 19, 2022
We enjoyed our experience at Suburban and would shop here again. John Halsey is outstanding to work with. He is a good communicator, whether you prefer phone or text, and was patient with my wife / family. again. John Halsey is outstanding to work with. He is a good communicator, whether you prefer phone or text, and was patient with my wife / family. I would definitely recommend John to anyone who is looking for a low-pressure sales experience or anyone who might have a lot of questions about their vehicle. We did not enjoy our trade-in experience. It didn't feel transparent, and we thought the price was low (without much explanation or even discussion with the appraiser). Overall, we have had good service appointments and a relatively easy selling experience. We would shop here again. More
by Jason m
Employees Worked With
John Halsey
