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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.4
2,065 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 2,065 reviews

March 19, 2022

John Halsey was amazing to work with informative and very respectful! It was a delight to work with him! More

by Joshuacoffey2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Halsey
Apr 01, 2022 -

Suburban Ford of Sterling Heights responded

Joshua, we are pleased to hear that John took great care of you during your visit! Until the next time we meet, take care!

March 19, 2022

The dealership was very friendly and helpful. There only thing I could suggest was speeding things up. I was there 2 hours, which seem like a long time considering I did my financing outside. More

by mysharrona118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Halsey
Apr 02, 2022 -

Suburban Ford of Sterling Heights responded

Thank you for taking the time to leave us constructive feedback! We apologize for the time you had to wait and appreciate your patience. We are thrilled to know that our staff worked with you to find the best options. We can't wait to see you again, have a great day.

March 19, 2022

He helped me find the vehicle I was looking for, took me through the new features on the current model, made it easy to get the financing approved and wrap up the deal. A very good experience More

by Phil.garland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Halsey
Apr 02, 2022 -

Suburban Ford of Sterling Heights responded

Phil, we are pleased to hear that John got you into your desired vehicle. Thanks for choosing Suburban Ford of Sterling Heights!

March 19, 2022

Suburban wwe great to work with from start to finish. My sales person (John Halsey) was responsive and helpful. I had to wait awhile to get the truck from you factory, but the dealer didn't try to mark More

by Jason m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Halsey
Apr 01, 2022 -

Suburban Ford of Sterling Heights responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that John took care of all your wants/needs. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it, Jason.

March 19, 2022

My experience was personalized and all my questions were answered honestly and when I asked them. More

by owenstreetpress
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Halsey
Apr 02, 2022 -

Suburban Ford of Sterling Heights responded

Owen, we are happy to know that you enjoyed your visit with us at Suburban Ford of Sterling Heights. We strive for transparent communication and are pleased you left feeling confident in us. We look forward to your next visit! Take care!

March 19, 2022

Love my Escape. John was very easy to work with and made it a great experience. More

by ezcyb1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Halsey
Apr 02, 2022 -

Suburban Ford of Sterling Heights responded

We are happy to hear that you love your new Escape! It is always a pleasure to serve you.

March 19, 2022

Suburban Ford is the only dealership we trust. They are very professional, listen and give us what we want. We have had the same positive experience for the last fifteen years. More

by Jrmaiuri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Halsey, Michele Fournier
Apr 01, 2022 -

Suburban Ford of Sterling Heights responded

We appreciate your loyalty to Suburban Ford of Sterling Heights. We are grateful for your business after 15 years and we strive to continue offering positive experiences! We hope to see you soon!

March 15, 2022

Absolutely flawless in the areas of customer service and satisfaction. Mike was a great person to work with and I’m glad I took my business to him! More

by Emilympayne17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Mar 19, 2022 -

Suburban Ford of Sterling Heights responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Happy St Patricks Day!

March 13, 2022

Mike Brown and Thomas Macpherson are stand up salesman that went above and beyond to make my experience wonderful. I came into the dealership before close and they were very accommodating and made the tra More

by Samielsayed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Macpherson, Michael Brown
Mar 19, 2022 -

Suburban Ford of Sterling Heights responded

Hi Samielsayed! We're so happy we were able to help you out! If you need anything in the future don't hesitate to reach out! Thanks Suburban Ford Sterling Heights!@

March 11, 2022

LARGE inventory of cars to select from. The Manager, Brian LaGorda, was extremely welcoming and assured me my selection and purchase process would be seamless, which it was. London Jacobs More

by Mary Mellor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lagodna, Marcus Martin, London Jacobs
Mar 30, 2022 -

Suburban Ford of Sterling Heights responded

Mary, thank you so much for the positive review! We are pleased to know that Brian and the rest of our team made your visit smooth as possible. We look forward to welcoming you back.

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