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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,048 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,048 reviews
December 30, 2024
Suburban was very helpful, friendly and informative. Nick got the deal done and I’m happy with my new truck. I would definitely recommend Nick and Suburban to my friends Thank you Nick, looking forwar Nick got the deal done and I’m happy with my new truck. I would definitely recommend Nick and Suburban to my friends Thank you Nick, looking forward to seeing you again, and Dave the finance guy, you guys are Rock Stars. More
by Acooktruck24
December 30, 2024
Just a great experience all the way around. Thank you, thank you so so much Thank you, thank you so so much More
by Shel2774
December 29, 2024
Nick was friendly and helpful, he genuinely cares and it shows. First dealership purchase I've made in years, and it was a very pleasant experience. Highly recommend Suburban and Nick Fuentes! shows. First dealership purchase I've made in years, and it was a very pleasant experience. Highly recommend Suburban and Nick Fuentes! More
by Jdafixa
Employees Worked With
December 23, 2024
Rich is a professional, knowledgeable, and extremely customer focused person. he was great to work with as we purchased a used vehicle. Would recommend Rich to anyone wanting a great experience purchasi customer focused person. he was great to work with as we purchased a used vehicle. Would recommend Rich to anyone wanting a great experience purchasing a vehicle. More
by mjdefour
December 14, 2024
Still waiting for my paperwork to be emailed to me because you couldn't print it because your system was hacked. It's only been 6 months. You said another dealer "screwed me" when they didn't give m because you couldn't print it because your system was hacked. It's only been 6 months. You said another dealer "screwed me" when they didn't give me paperwork. Is that what happened here? More
by Unsatisfied
Employees Worked With
December 11, 2024
Shawn Stefut is the absolute best to work with! He was so patient helping me pick decide on a car and gave me the best deal! Since his dealership didn’t have the car I wanted in stock, he called ar He was so patient helping me pick decide on a car and gave me the best deal! Since his dealership didn’t have the car I wanted in stock, he called around and had one delivered super fast. When I came to the dealership to test drive cars, he made sure they were pulled up and ready for me to drive. On the day of my purchase, I had a trunk full of junk to transfer and he did not hesitate to do all the work for me. I could also see him cleaning the windows of my new car before he gave me the keys. Shawn is hardworking, honest, and so patient. He really knows his stuff and is the only salesman I will ever work with going forward! More
by sophiesid
Employees Worked With
Shawn Stefut
December 06, 2024
Joey is awesome! !! Great kid to deal with and he knows his xxxx. Disregard any negative reviews, as they're obviously from low credit losers!!! Thanks Joey!!! You ro !! Great kid to deal with and he knows his xxxx. Disregard any negative reviews, as they're obviously from low credit losers!!! Thanks Joey!!! You rock!!! 2021 Ford F150. More
by Norhog
Employees Worked With
November 29, 2024
Nick was so patient with me and helped me make my purchase for my 2025 ford explorer! Thank you for making this such an easy and fast transaction. You helped me get my dream car!! Thank you!! purchase for my 2025 ford explorer! Thank you for making this such an easy and fast transaction. You helped me get my dream car!! Thank you!! More
by gardnermichelle984
Employees Worked With
November 29, 2024
He is so kind, helpful and knowledgeable. He is always on top of everything! He makes room for me when my vehicles are in need of service and always gets them in and out as quick as possible. He is always on top of everything! He makes room for me when my vehicles are in need of service and always gets them in and out as quick as possible. Thank you so much!! You make everything so much easier for me and I truly appreciate you!! More
by Laurenholzen
Employees Worked With
November 27, 2024
Nick and his team are truly the best. We came in with high hopes, and they delivered far exceeding our expectations. Nick took the time to thoroughly explain our options, educate us on fe We came in with high hopes, and they delivered far exceeding our expectations. Nick took the time to thoroughly explain our options, educate us on features, and went above and beyond to insure that we were 100% comfortable and happy with the decision we were making. More
by Rob_Gurjack
