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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,058 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,058 reviews
November 02, 2019
From beginning to end the process was fast and professional. Marcus made sure I was happy amd never pressured me to buy anything. Caleb was super clear and made signing the papers on the payment e professional. Marcus made sure I was happy amd never pressured me to buy anything. Caleb was super clear and made signing the papers on the payment end fun. Highly recommend, and Brian is an awesome people person. More
by Dani
Employees Worked With
Brian Lagodna, Caleb Herrera, Marcus Martin
October 31, 2019
Mike Skeltis always does an excellent job. He runs a great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of ou great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of our service needs for years now. We would never take our Ford vehicles anywhere else. More
by Kimberly Myhrs
October 23, 2019
will only work with brandon Brandon is overall a great person to work with! I have bought 2 cars from the sterling heights campus and I will only work with Brandon. he is very ho Brandon is overall a great person to work with! I have bought 2 cars from the sterling heights campus and I will only work with Brandon. he is very honest, trustworthy & helpful when looking for a car and staying within your budget. I recommend him to anyone. More
by Amie
Employees Worked With
Brandon Negro
October 22, 2019
Easy! Rachel Kupke is a very knowledgeable sales representative, it was very easy to work with her and also her sales team!! I recommend Suburban Ford in St Rachel Kupke is a very knowledgeable sales representative, it was very easy to work with her and also her sales team!! I recommend Suburban Ford in Sterling Heights and I thank them for all their hard work to get me into the car I actually wanted to purchase. More
by Tinalyn1
Employees Worked With
Jeremy Sloat, Rachel Kupke
October 19, 2019
Great experiences I have bought two cars from Suburban, very friendly and professional. We bought both cars with Mandi, she is probably one of the most tentative sales I have bought two cars from Suburban, very friendly and professional. We bought both cars with Mandi, she is probably one of the most tentative sales people I have worked with. She listens to what my wife and I were looking for and found it. She was not pushy just helped find the car we wanted. We had a great experience with both cars in the final purchase. I have had both cars serviced at suburban and have been very pleased. More
by Pastorgadget
Employees Worked With
Madeline Simon
October 18, 2019
Couldn't Have Been Happier Hillary and all the staff at Suburban made my experience the best it could have possibly been. Hillary went further than I expected could be done to a Hillary and all the staff at Suburban made my experience the best it could have possibly been. Hillary went further than I expected could be done to address my needs and concerns, and found a vehicle and deal that worked in my best interest. She even searched until she found a car that met the specs I wanted! I had never experienced customer service at such a high level until I met Hillary and I will definitely work with her again. More
by Lance W
Employees Worked With
Hillary Adam
October 18, 2019
bad survices can not believe what he say's and sad when it takes weeks too a month to get you vehicles fixed especially when you tell them you need it back by a d can not believe what he say's and sad when it takes weeks too a month to get you vehicles fixed especially when you tell them you need it back by a date that you are going out of state for something very important and they didn't care at all... they had all the parts except one they had to order it in and still took them over a week too fix my truck very xxxxty services...………. More
by gary
Employees Worked With
October 17, 2019
Positive friendly service Great person in general. He always has such a friendly and positive attitude. Always happy and knowledgeable about any questions needing to be answere Great person in general. He always has such a friendly and positive attitude. Always happy and knowledgeable about any questions needing to be answered. You can't go wrong with Tim. More
by Heather745
Employees Worked With
Tim Snell
October 17, 2019
Beautiful personality Caitlyn is an absolute gem! She is extremely friendly, patient and truly listens to you. She delivers top notch knowledgeable customer service. She de Caitlyn is an absolute gem! She is extremely friendly, patient and truly listens to you. She delivers top notch knowledgeable customer service. She deserves a raise for all of the hard work she continues to do daily. More
by Heather745
Employees Worked With
Caitlyn King
October 17, 2019
GREAT SERVICE Every visit to Suburban Ford is a pleasant experience whether for a service call or seeking information regarding a lease. This visit was for service Every visit to Suburban Ford is a pleasant experience whether for a service call or seeking information regarding a lease. This visit was for service and to seek information regarding my end of lease options. A very productive visit.s More
by DTWJEFF
Employees Worked With
