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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,920 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,920 reviews
September 18, 2018
Angela was well informed and sweet. My car was declared a total loss and I contacted Angela on line. She called me the very same day and was extremely well informed about everything form My car was declared a total loss and I contacted Angela on line. She called me the very same day and was extremely well informed about everything form the features of the used vehicle to my options in financing. She was sweet and friendly and I will be contacting her shortly, so she can hook me up with a used car consultant. V. Roy More
by carguru
Employees Worked With
Angela Torrente
Helpful September 15, 2018
Great Experience! Nick Scoza was excellent to work with. I was in the market for a replacement of my Buick Lucerne, a very comfy car to say the least. Wasn't sure For Nick Scoza was excellent to work with. I was in the market for a replacement of my Buick Lucerne, a very comfy car to say the least. Wasn't sure Ford made a vehicle to compare. Nick showed me a Taurus SHO with low mileage and I love it. No pressure sales, just simply helped me to make a decision. Nick worked on the deal to bring it in line with our expected price. Deal made and delivered in less than 5 hours. Great working with you Nick! Thanks! More
by Gusmano5
Employees Worked With
Caleb Herrera, Nick Scoza
September 11, 2018
Nick Scoza is professional and courteous I went in the suburban Ford Pre-owned today. Met with Nick Scoza. I looked at an f150. Nick was willing to do whatever it took to make a deal. He and I went in the suburban Ford Pre-owned today. Met with Nick Scoza. I looked at an f150. Nick was willing to do whatever it took to make a deal. He and is manager were going to give me more for my trade than some and willing to work with the price on the f150. The team was very professional and accommodating. More
by Mestude
September 11, 2018
First new car! Matthew made buying my first brand new car(2018 escape) experience awesome! He didn't pressure me and make me second guess myself. I really appreciate Matthew made buying my first brand new car(2018 escape) experience awesome! He didn't pressure me and make me second guess myself. I really appreciate everything he has done for me! Thanks for everything! More
by Alove5617
September 06, 2018
Outstanding Customer Service My experience with my Salesmen Nathan Wells was fantastic. He was very courteous, asked all the right questions and responded quickly to our questions My experience with my Salesmen Nathan Wells was fantastic. He was very courteous, asked all the right questions and responded quickly to our questions and concerns. Definitely go see Nathan if you are considering a used car More
by John78
Employees Worked With
Nathan Wells
September 05, 2018
Confusion made simple We came into the dealership looking for a vehicle, Michael LaRose helped answer all our questions. He was so kind, patient and informative. We were We came into the dealership looking for a vehicle, Michael LaRose helped answer all our questions. He was so kind, patient and informative. We were torn between 4 cars and while deciding, then changing our minds multiple times Michael was never pushy. His manager Vito was very helpful in getting trade in prices on our car too. THANK YOU. More
by Momofall
September 02, 2018
So excited for our new truck! We’re so excited to be leasing again from Suburban! Amanda has helped us the past 3 years and we’re so excited to pick up our new truck today! Thanks We’re so excited to be leasing again from Suburban! Amanda has helped us the past 3 years and we’re so excited to pick up our new truck today! Thanks to her and Antonio we always know our needs are met and we’ll continue to promote this dealership for many years to come! More
by Nathan1977
Employees Worked With
Antonio Vultaggio, Amanda Brown
August 28, 2018
Big dealer with small town feel I found a vehicle I had been looking for on the internet. It was a hour and a half away from the small farm community I live in. I started dealing wit I found a vehicle I had been looking for on the internet. It was a hour and a half away from the small farm community I live in. I started dealing with a gentleman named MarioStellino. This was a back row fixer upper that I’m sure the dealer didn’t make much money off of. The vehicle was destined for auction. Mario went above and beyond what most sales people would do by reaching out to me and sending me specific photos of areas I asked to see and answering questions I had about the vehicle before I made the almost 2 hour drive to look at it. He treated me like I was buying a top of the line Lincoln when I was actually buying a back row handyman special. I couldn’t be happier with the service I received or the vehicle I purchased. With a little bit of work the explorer I purchased is running and driving like a newer vehicle. If you are in the market for a nee to you car or truck, Mario is the man to see. Tara Miller also reached out to me as I had questions on the vehicle I asked on the Internet. Both Mario and Tara were low pressure and great to deal with. More
by Jimmynoww
Employees Worked With
Mario Stellino, Tara Browning
August 23, 2018
Superstar service Amanda was a great help when I leased my car, She not only got me in connection with a good salesman she a followed up to make sure all my needs were Amanda was a great help when I leased my car, She not only got me in connection with a good salesman she a followed up to make sure all my needs were met. I will definitely be calling her again when it is time for a new vehicle. Hoping the Ranger comes out soon, would like one when this lease is up next year. But either way I plan on Siberian Alford being my go to dealership from now on, well worth the drive. More
by Nurseguy1961
Employees Worked With
Amanda Brown
August 23, 2018
Reliable and Easy Our family has been working with Rich for over a decade. He is thorough and reliable. He makes the transaction easy. He is dedicated and great to w Our family has been working with Rich for over a decade. He is thorough and reliable. He makes the transaction easy. He is dedicated and great to work with. More
by sharp1
Employees Worked With
