Suburban Ford of Waterford

My Experince! My latest visit was for service on 12/29/15 it was 7:30 am when I dropped off my vehicle and 30 or so vehicles were dropped off for service. So a busy My latest visit was for service on 12/29/15 it was 7:30 am when I dropped off my vehicle and 30 or so vehicles were dropped off for service. So a busy day ahead for the service department. Mark called me at 3:30 for pick up. My wife and I have purchased many vehicles from Tom Tatu and we have our vehicles serviced at Suburban Ford as well. Always a good experience and we are looking forward to many more. Thank You More

service is horrible when after they lock keys in your car Today I needed to get my car back after the service department closed. They had written all over the paperwork to not lock the car. They did anyway Today I needed to get my car back after the service department closed. They had written all over the paperwork to not lock the car. They did anyway with my only set of keys in it. The showroom was still open and the manager on duty basically refused to do anything to help me unless I was willing to take on the responsibility of any damage done to the car in the process of opening it. So, in trying to pass it along they made me call Ford roadside and said ford would cover any damage. The roadside person wanted me to sign a document that I took all responsibility. So, by now I was angry and started to show it. AT that point the manager said that it is my problem that I don't have my car back. Wonderful way to take care of a customer. Companies have to learn that you don't know what you are losing out on when you act rude like that. My family has purchased more than 6 vehicles from this dealership over the last 3 years. Many fully loaded, high end vehicles. That is good news for other Ford Dealerships in the area, I guess. More

Excellent Matt Duggan was Absolutley Fantastic ?????????? I would Only get my cars from him merry Christmas everyone was Friendly kind and Heplful Great Dearle Matt Duggan was Absolutley Fantastic ?????????? I would Only get my cars from him merry Christmas everyone was Friendly kind and Heplful Great Dearlership Mary A More

Best Dealership Experience I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterfo I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterford. That is rare! More

New lease was quick to get done I have leased or bought cars through Kevin Kobak for 20+ years . He's always been helpful and quick to get the paperwork done. He explains everythi I have leased or bought cars through Kevin Kobak for 20+ years . He's always been helpful and quick to get the paperwork done. He explains everything clearly and works to get it done. More

The best experience I have had buying a car. I have had a lot of cars in the past, but working with Suburban Ford of Waterford and Patrick Gilbert was the best by far. I received everything I nee I have had a lot of cars in the past, but working with Suburban Ford of Waterford and Patrick Gilbert was the best by far. I received everything I needed and than some. Hats off to you. I will be going back for my next lease and suggest everyone out there do the same. Thank you very much, Sharon Allison More

Ford Fusion lease Had a very good experience and was quite pleased with the service and information that we received. Thanks to Trevor Wortman we are currently enjoying Had a very good experience and was quite pleased with the service and information that we received. Thanks to Trevor Wortman we are currently enjoying our new Fusion More

Lifesavers!! I originally came in for Service because my brakes had gone out. The repair was too expensive compared to the value of my car, so I needed a new(or ne I originally came in for Service because my brakes had gone out. The repair was too expensive compared to the value of my car, so I needed a new(or newer) car ASAP. David Deckard, who always takes great care of me when I come in, recommended Kevin Kobak to help me find a newer AFFORDABLE car and let me just tell you, Kevin went above and beyond to get me into a beautiful 2013 Ford Edge that's Certified Pre-Owned, so any problems I might have in the future are under warranty which was VITAL to me as I cannot afford(time or $$) continuous repairs! I can't forget Jennifer who helped me with the Finance end of things! Thank you to everyone involved for helping me and ensuring I walked away a VERY HAPPY CUSTOMER!! More

Hernando Hulleza is a class act! He is the best! The total experience was made easy with our sales person and his whole staff at Suburban Ford of Waterford! They were friendly, honest and very profe The total experience was made easy with our sales person and his whole staff at Suburban Ford of Waterford! They were friendly, honest and very professional! More

Best salesman Norman stern made it so easy to purchase a truck. No stress at all. I will be doing buisness with him again and will pass his name along to anyone who Norman stern made it so easy to purchase a truck. No stress at all. I will be doing buisness with him again and will pass his name along to anyone who needs a vehicle. Thank you. More