Suburban Ford of Waterford

Horrible. Vehicle was sold in August of 23'. It's been 8 months and still no Gap insurance refund. I have nothing good to say about this dealership. Do not ret Vehicle was sold in August of 23'. It's been 8 months and still no Gap insurance refund. I have nothing good to say about this dealership. Do not return phone calls and once a sale is made you are on your own. Was called a few months ago and was told the refund was being processed. Was a lie. Called Gap carrier and nothing has been done. Was also told original finance manager was fired. Since then I have called several times without a return phone call. Get extended warranty on your own after sale. Ford Protect much cheaper if you sign up directly. To make matters worse shortly after the sale I had some issues. Was told that I would have to pay for the repairs. I took it to another Ford dealership and they made the repairs under warranty??? More

3-23-24: We purchased a used car. We were told by business mgr..the ext. warranty would be $17 a month.. when we printed our paperwork at home, cost was $4,000! Totally Mislead!! No We were told by business mgr..the ext. warranty would be $17 a month.. when we printed our paperwork at home, cost was $4,000! Totally Mislead!! No mention of deductible, so I asked. He said it was $100 deductible. Printed paperwork said $200 deductible!! Totally Mislead!! WILL NOT GO BACK TO SUBURBAN!! More

At first the service at this dealership was amazing. Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extreme Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extremely futile. We have called several times per day for three days in a row and no answers at the service department or the general number. More

We purchased a new car from Trevor Wortman at Suburban in March of 2024. Trevor was upfront, on the ball, and valued our time. If he didn't know the answer he quickly knew who to get the answer from. Trev March of 2024. Trevor was upfront, on the ball, and valued our time. If he didn't know the answer he quickly knew who to get the answer from. Trevor was attentive to details and treats vehicles as if they were his personally. We will be back to purchase from Trevor come time for our next new vehicle. More

This was by far the best car buying experience I have had, Melissa Young was so helpful. I went in with just the intention of test driving one specific vehicle. Melissa could tell there was hesitation on had, Melissa Young was so helpful. I went in with just the intention of test driving one specific vehicle. Melissa could tell there was hesitation on it during the test drive and offered me to drive a couple other vehicles. She was so relaxed and down to earth it instantly took away my anxiety over car shopping. She was up front and honest about everything during the whole process and went above and beyond to make sure I would be happy with my choice. Would recommend her any day. More

Loved working with Melissa Young, she was an absolute pleasure. She was very personal, caring, affective & got the job done. pleasure. She was very personal, caring, affective & got the job done. More

Melissa was an outstanding person to work with! Being a women looking for a car, can be very difficult so working with her was so refreshing. She was relaxed, confident, and very easy going. From t Being a women looking for a car, can be very difficult so working with her was so refreshing. She was relaxed, confident, and very easy going. From the first initial meet, to the test drive, all the way the purchasing process she was attentive, easy to get a long with and had such a good spirit about her! Buying a car is so tough, but with Melissa she makes you feel right at home. I hope to be able to buy all of my future vehicles with her. More

We met with Salesman, Andrew Freeman, today and he was less than helpful. My husband and I felt like he was talking down to us. He was very matter of fact and we did not care for his attitude. Apparent less than helpful. My husband and I felt like he was talking down to us. He was very matter of fact and we did not care for his attitude. Apparently you get zero incentives for being returning lessees and treated like garbage instead. We got a call from a Salesmen yesterday stating we would get an equal or better rate for turning in our lease early. We drove over an hour to go to the dealer and check out our options. According to Andrew all their available leases were double or triple what we’re currently paying unless I wanted a demo. More

Brian Litz and Matt Zmich are always a pleasure to work with. I’ve been leasing Ford vehicles from Brian for over 10 years. He was referred to me by a friend and he has never ever let me down. He works ver with. I’ve been leasing Ford vehicles from Brian for over 10 years. He was referred to me by a friend and he has never ever let me down. He works very hard to get me the car that I want. Thank you, Brian and Matt, for a smooth pleasant experience. Joanne Love More

Jeff was the only one who called me back with answers and I got no printouts on the work that was done I got no printouts on the work that was done More