Suburban Ford of Waterford

The dealership was efficient and helpful . . seemed very concerned about customer experience … I felt I got the best deal possible and there was honesty … numbers etc didn’t change .. not hard . seemed very concerned about customer experience … I felt I got the best deal possible and there was honesty … numbers etc didn’t change .. not hard push … seemed to want me as a repeat customer More

If i could give negative stars I would. .I am absolutely LIVID. I called and talked to RYAN PRINCE about a 2019 Ford Explorer I was ready to buy. He checked to see if anyone was looking at .I am absolutely LIVID. I called and talked to RYAN PRINCE about a 2019 Ford Explorer I was ready to buy. He checked to see if anyone was looking at it and if was available and let me know it was. I told him I'd be there at 1pm with cash to buy the car (called at 10:30am). He told me he had the car and keys ready and would see me then. At 12:30pm, I was in the bank about to get the cash when he texted and told me he SOLD the car.. THEN asked if I was interested in anything else? I called him immediately and asked if they seriously sold the car knowing I was coming in. He said "yeah we dont hold cars"... and when I told him I was at the bank getting the cash and he knew I'd be there in 30mins. He said, "Yeah well they walked in and they are buying it." I can bet that the person they are selling it to now is going to finance the car. They would make a lot more money off of them vs. taking my cash outright. DO NOT BUY A CAR FROM THIS ABSOLUTE xxxx DEALERSHIP!!! Its an outright lie that they dont hold cars and they are just money grubbing dirt bags. WATCH OUT!!! Even called back to confirm and was told this is their policy, first come first serve. Thats how they do business. More

Wally did an excellent job helping me pick out my new ride. He was considerate, helpful, and knowledgeable. The whole process was easy and pleasant experience. ride. He was considerate, helpful, and knowledgeable. The whole process was easy and pleasant experience. More

Nice and friendly with a warm feeling when you first walk in the door comfortable in the door comfortable More

I had a great experience with Wally and the team at Suburban Ford! I found the F-150 I wanted online, reached out through the website, and Wally contacted me almost immediately. I made an appointment Suburban Ford! I found the F-150 I wanted online, reached out through the website, and Wally contacted me almost immediately. I made an appointment took a quick test drive, and left a couple hours later with my new truck. Wally and Brandan made the whole process super easy. This is my third F-150 and I’ve purchased many more cars and trucks over the years, this was by far my best buying experience. Highly recommend! Thanks - Andy T. More

Suburban ford Waterford is a great place to deal with when purchasing or leasing a vehicle when purchasing or leasing a vehicle More

Don't buy here after purchasing a Jeep Wagoneer $50000 plus I found the Quality of body work subpar. To start with I unstood the Jeep was in an accident and repaired and price was few thousand just below plus I found the Quality of body work subpar. To start with I unstood the Jeep was in an accident and repaired and price was few thousand just below book. When I arrived it was pouring rain and cold outside, vehicle looked good wet. I also noticed some trim was not right but there was a service bulletin on it through Jeep. Not a problem I'll bring to my local dealer and get it fixed. Signed a deal and left in the dark and rain on a six hour drive home. Next morning wanted to admire my new to me 2024 Jeep with now just over 7000 miles on it. Now a nice morning with the sunshine on it started noticing the horrible body work on the vehicle. The hood, fender and door where loaded with bondo you can even see it's a quarter inch thick in spots. The chrome was all put on with a black sealer gobbing out from under the chrome. The black shiny trim a couple inches wide by door mirror was pounded on with a hammer and dented in about six inches in length. Door seal on top not sealing properly goes from half inch gap in back to less than a quarter in front compared to other door. The bondo is still sticking across where hood, door and fender seems are. The chrome letters have white over spray around them. As far as mechanical the vehicle drivers fine but looks horrible . You can see orange peel on the paint that looks like it was done with a spray can. I called them to make them aware of this they had me talk to the manager who kept telling I accepted this vehicle as is.. I told them a dealer ship of this size I figured they would have pride about the quality of there work. The manager said ,but you signed off on it and we always recommend you have vehicles look at by a professional mechanic and body technician of your choice. She also reminded me that I have a one year manufacturer bumper to bumper warranty left. I said that there not going to fix your poor quality workmanship. She told me the vehicle had passed the mechanical inspection by the state inspector. I said that's great I agree it mechanically works well. My point is the body workmanship is poor quality. It looks bad but operates great. Trying to defend there body shop telling me how great of a job they did on this vehicle telling me she can vouch for there workmanship as I'm standing 5 feet from the vehicle looking at it. On top of it I noticed parts missing like there cover off the fuse box. The noise suppressor / seal by door hinges the upper noise foam between upper inside fender and outer fender. These things I notice while just looking under the hood talking to them. This all less than 12 hours of owning the vehicle. Their defense you should of seen that when you looked at it you signed as is. Basically you bought it we got ya and its your problem not ours anymore. She told me ,We took two months to fix it to get to this point Basically it's mine now. All this while denying what I was looking at couldn't be what I'm seeing . Send us the photos and we'll get back to you. I had sent them the photos before I even contacted them. I told them the pictures where in there possession. Manager said she look at them and get back to and repeated again that it was mechanical inspected by state and sale was as is but she would get back to me after she looked at photos. I NEVER HEARD BACK FROM THEM. I Took vehicle to reputable body shop they laughed about the work and quoted me $7000 to get it right without all the bondo. If you're going to buy from this dealership bring a mechanic and body technician. Just to note Ed the salesman is a good guy. Not sure if he was even aware of body looking like this he didn't want to be out in the cold rain and wind anymore than I wanted to. So much for me thinking a dealership of this size would wanna conduct business this way. More

Kaleb was very easy to work with. He was very patient and knowledgeable. He made purchasing my truck enjoyable. He was very patient and knowledgeable. He made purchasing my truck enjoyable. More

Wally was super helpful and very laid back and no pressure. He was able to answer any question I had and was very personable. Him and Steve in finance made it a very smooth and easy experience! Would pressure. He was able to answer any question I had and was very personable. Him and Steve in finance made it a very smooth and easy experience! Would definitely recommend them! More