Suburban Ford of Waterford

Purchased a 2018 F150 from the sales guy Ed Rogin and finance guy Kevin Gruski. We never discussed any added fees I explicitly said I did not want any packages. Come to find out there was a $999 fee mali finance guy Kevin Gruski. We never discussed any added fees I explicitly said I did not want any packages. Come to find out there was a $999 fee maliciously added called "Ford protection" without my knowledge. I called 2 days after closing to address this and get it canceled as I want to handle vehicle maintenence on my own. They said it would take 2 months to remove the fee and I trusted them, fast forward 3 months nothing has happened and I've called the dealership back multiple times spoke to multiple people and all that happens is I get tossed around with fake promises it will be removed and it's not being taken care of. I will possibly report them to CFPB if this cannot be handled. Definitely would not reccomend doing business with this dealership based on my personal experience. More

I brought my last vehicle I had in for a Oil change, ethan greeted me at my vehicle, asked what brought me by, i told him an oil change and general maintenance, he instructed me to go hangout in the wai ethan greeted me at my vehicle, asked what brought me by, i told him an oil change and general maintenance, he instructed me to go hangout in the waiting rooms while they bring it back for the service, after a short time he went over all the recommendations and multipoint inspection with me, delivered no bad news, communication was prompt clear and answered all my questions. Ethan is great and Ill definitely be bringing my car back for service! More

Never had a issue with the dealership, the staff is very responsive and I've always been satisfied with the service I received, the service manager is a great guy as well as Ethan, always been informative responsive and I've always been satisfied with the service I received, the service manager is a great guy as well as Ethan, always been informative More

Third time i came to look at getting a car. All 3 times I was ignored. I live 1.5 miles away. I purchased 2 new cars Mack-e and plug in escape, over 2 year at Brighton ford 40 minutes away, bec All 3 times I was ignored. I live 1.5 miles away. I purchased 2 new cars Mack-e and plug in escape, over 2 year at Brighton ford 40 minutes away, because they treated me and my wife good. I wanted to give suburban ford another try today. Failed dismally again. I'm not even going to tell about one time I tried to get a recall done there. Horrible experience. Had to use Brighton and they came all the way to my house and took care of it. More

Ryan Dybowski was awesome to work with no complaints very content answered any and all questions we had. content answered any and all questions we had. More

Max Hammarlund worked with us on our purchase of a new Bronco Sport. His dedication to our satisfaction was great. He has been very honest about information, never glossing over our concerns. Max had all Bronco Sport. His dedication to our satisfaction was great. He has been very honest about information, never glossing over our concerns. Max had all the information at his fingertips. At delivery Max really took time to handle all the details, to familiarize us with how features worked and to get us set up with the app, etc. I would highly recommend working with Max for a good new car experience. More

Cant get a hold of sales, nobody calling you back. I think, the best place to work there, doying nothing and get paid I think, the best place to work there, doying nothing and get paid More

My 2020 Ford Explorer was experiencing problems while it was still under warranty. The wrench light came on, and I brought the vehicle in expecting the service department to properly diagnose and address th was still under warranty. The wrench light came on, and I brought the vehicle in expecting the service department to properly diagnose and address the issue. Unfortunately, the actual problem was not identified. I am now facing approximately $2,600 in repair costs for an issue that I believe should have been properly diagnosed while my vehicle was still under warranty. To make matters worse, my driver-side wheel has actually gotten stuck and would not move while I was backing up. This is a serious safety concern, not just a minor mechanical issue. I also spoke with the assistant manager, Mark, about my concerns. Unfortunately, instead of allowing me to explain the situation and hear me out, he repeatedly cut me off during the conversation. I found this extremely frustrating and felt like my concerns were being dismissed rather than taken seriously. As a customer, I expect a dealership’s service department to thoroughly diagnose a vehicle when it is brought in with a warning light and a potentially serious mechanical problem—especially when the vehicle is still under warranty. Now I am left dealing with a $2,600 repair bill and a potentially dangerous problem that should have been addressed much sooner. I am very disappointed with the service I received from Suburban Ford of Waterford and, more importantly, with the way my concerns were handled. I hope management takes this situation seriously and reviews how warranty and safety-related complaints are being handled by the service department. More

The people at Suburban Ford of Waterford go above and beyond any dealership I have ever encountered. The service department is just fantastic. From the rentals to the write-up to top notch technicians beyond any dealership I have ever encountered. The service department is just fantastic. From the rentals to the write-up to top notch technicians, you just will not find better. I have recently had a few separate visits for my F-150 tremor, Expedition and Edge. From oil changes and tires to transmissions. Every visit has been five stars! I would like to personally like to the thank the following employee's: Mark Rydman for overseeing all repairs and taking care my rental need. Megan Tilley, Roland Hayes and Katie Cunningham for their outstanding write up's and communication throughout the process. Technicians Dustin Swindell, Kevin Goebel and Zeke Tilley for outstanding workmanship and professionalism. I have dealt with Lincoln and other Ford dealerships and none, and I mean none of them compare to Suburban Ford of Waterford. More

Markie was great to work with. He was pleasant, professional, concerned for our wellbeing and made sure that we were informed of everything happening with our car’s repair. He al He was pleasant, professional, concerned for our wellbeing and made sure that we were informed of everything happening with our car’s repair. He also did a very thorough job of working with our insurance company which made the entire process seamless for us. Markie is an exceptional representative for this dealership! More