Suburban Ford of Waterford

I’ve been going to Suburban Ford for repair/maintenance of my F-150, which I purchased used. They are a great dealership and stand behind their work. I met Wally two weeks ago. Told him what I wanted, he p of my F-150, which I purchased used. They are a great dealership and stand behind their work. I met Wally two weeks ago. Told him what I wanted, he picked out a car (Explorer) for me. I bought it today. He’s great to work with! We’ll be there next year for my daughter‘s first car after she graduates college. More

I d id not give a 5 star rating because I was surprised that a vehicle that was on the lot for over 3 weeks was not serviced inspected and ready for sale. I came from Elk Rapids specifically to buy that ve that a vehicle that was on the lot for over 3 weeks was not serviced inspected and ready for sale. I came from Elk Rapids specifically to buy that vehicle. During service two days later the tech discovered dry rot on the tires. I was shocked that the vehicle would have been offered for sale in an unsafe condition. My salesperson was able to obtain a discount on new tires from the dealership which is why I did not give a lower rating. Bob Schwert More

Wally helped us figure out an amazing deal for our budget. This is our second car with for and I think will continue to come back for any car we may need. budget. This is our second car with for and I think will continue to come back for any car we may need. More

I brought my 2017 Mustang GT to get my clutch replaced. On my way home I had a flashing check engine light and a horrible misfire. Using my own scan tool I realized a crank relearn was never done, which is On my way home I had a flashing check engine light and a horrible misfire. Using my own scan tool I realized a crank relearn was never done, which is a standard part of replacing any power train parts. I’m extremely disappointed that I paid $2200 and a major step was missed by a certified ford service department. They offered me an oil change but I live 1.5 hours away, it would be a 3hr round trip so I asked if they could work with a dealer near me and they were not able to. I asked if I could pay for it and send them the invoice to be reimbursed and they weren’t able to do that either. I asked the service advisor to put me through to a manager and they weren’t available so I left a message. I never heard back so I called back myself and the manager I spoke to again tried to have me talk to the service advisor even though I told him multiple times we’ve already discussed this and I wanted further help. Overall the manager I spoke to was extremely dismissive and not interested in even hearing the situation. This entire situation makes me worried I’ll run into more and bigger issues due to a lack of quality. Steer clear of this service department, and likely the dealer as a whole given their unwillingness to right their wrongs. More

Robert is amazing! He is always willing to go the extra mile and help. First time I had to work with him to get my car fixed, he was great. I will not take my cars an He is always willing to go the extra mile and help. First time I had to work with him to get my car fixed, he was great. I will not take my cars anywhere but to Suburban because of Robert's treatment. It is not every day that you meet people who actually care. I wish I could rate him more than 5 stars. More

Wally was absolutely amazing got me into a truck in 3 days definitely recommending him and Caroline to everyone they were amazing and help me out so much im so thankful for they worked with me and got me days definitely recommending him and Caroline to everyone they were amazing and help me out so much im so thankful for they worked with me and got me driving in a reliable truck I won't have to worry about breaking down. If I could give them both 10 stars I would so happy we crossed paths. More

Wally made buying my daughter's first car easy. He is kind and easy to work with. He is kind and easy to work with. More

Kaleb deserves 10 stars for all of his work in facilitating our recent purchase of a Shelby Mustang. He bird dogged the trip thru the service department, searched the whole town for new tires, go facilitating our recent purchase of a Shelby Mustang. He bird dogged the trip thru the service department, searched the whole town for new tires, got all the paperwork together and facilitated delivery. He went way beyond in providing service beyond the sale More

Walley was great! So helpful and kind. Really made our out of state purchase easy. He was very personable, and he is a genuine sales rep. I have met a lot of bad ones, So helpful and kind. Really made our out of state purchase easy. He was very personable, and he is a genuine sales rep. I have met a lot of bad ones, he is NOT one of them! Would 10/10 recommend him and his manager Kevin. More

Trevor went above and beyond for me this time around. My previous salesman had departed, and Trevor stepped right in to provide the best service. Not only did he help me order a vehicle, but kept me upda My previous salesman had departed, and Trevor stepped right in to provide the best service. Not only did he help me order a vehicle, but kept me updated on progress and ultimately found me the best option possible in terms of my wants and pricing. I will absolutely be calling him back soon for my other vehicle. More