My husband and I have purchased 4 vehicles through Norm Stern. We return to him because he listens to what we want and every time the advice he gives us leads us to a decision that is best for us and we have always been very happy with. He respects our time, but also spends as much time as we need without pressure. His service after you leave the showroom demonstrates his continued commitment to customer satisfaction and makes Norm stand out from another other sales people we have ever encountered. There are many options out there for good vehicles, but Norm will keep us buying a Ford product!