Suburban Ford of Waterford - Service Center

Woman in a service department Being a woman (who knows little to nothing about cars) entering a service department, can be intimidating. At the dealership Mike had everything ready Being a woman (who knows little to nothing about cars) entering a service department, can be intimidating. At the dealership Mike had everything ready and answered all my questions without making me feel silly or that I was going to be taken advantage of. He was so pleasant and trustworthy and he kept me updated through the entire process. I am very thankful to have worked with Mike and I appreciate all he did to make my experience smooth - and for not treating me any differently than a guy. More

Awful hey could diagnose a flat tire. They took advantage of my wife pretty good. When I questioned them they were rather short and rude. Sales was ok but o hey could diagnose a flat tire. They took advantage of my wife pretty good. When I questioned them they were rather short and rude. Sales was ok but only got one key (they forgot the other one and a hassle to get it after the fact) Bottom line not good, I'll shop somewhere else. Bunch of reviews here seem planted but figured I'd leave mine. A ton of metro Detroit dealers My advice try another one. More

Stranded on the way to Concert On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest F On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest Ford dealership which was Suburban Ford of Waterford. I limped the car to the dealership arriving at 5pm. I explained what happened to Matt Lingenfelter and he immediately got one of his Techs (Brian) to diagnose my problem. Brian had us back on the road in less than 15 minutes after detecting and repairing a PCV hose that had popped off. Brian had stayed late on a Friday to do my repair. When I asked Matt about what paperwork I needed to fill out, he simply said have a nice day and enjoy the concert! As a 30 year retired Ford Engineer, Matt and his team and the Suburban Ford of Waterford Dealership have proven to me that we still have dealerships willing to go the extra mile for customer satisfaction! Thanks Matt! More

John Vitale is an AWESOME person to deal with! John is simply one of the best CSR Managers i've had the pleasure of dealing with. Past that, he always makes you feel like your experience matters to John is simply one of the best CSR Managers i've had the pleasure of dealing with. Past that, he always makes you feel like your experience matters to him. More

Best service writer! Mike is not only personable and honest, he is very efficient! He keeps you updated on what is going on with your car! He doesn’t leave you wondering l Mike is not only personable and honest, he is very efficient! He keeps you updated on what is going on with your car! He doesn’t leave you wondering like other techs I’ve had in the past! He is sweet, and understanding too! He does what is best and will do whatever it takes to make sure your taken care of! I will only deal with Mike from now on! He is the best!! He provides the best customer service I’ve encountered at suburban, and in general! More

incompetent service department Bought 2015 transit needed spare tire holder fixed they ordered part a week later I came in 90 minutes later they told me they got the wrong part orde Bought 2015 transit needed spare tire holder fixed they ordered part a week later I came in 90 minutes later they told me they got the wrong part ordered it again a week later I came back 1 hour later told me it was wrong part again said they would order it it's been several weeks they have not called me i called and left message with service man I'd been working with a week later still no call I will never work with this dealership again and I hope anyone reading this thinks twice before using suburban ford More

Fast response fix I live in a 45' RV traveling the country. We were back home for a visit and had a dead battery issue. Being that we only have one car, this is a maj I live in a 45' RV traveling the country. We were back home for a visit and had a dead battery issue. Being that we only have one car, this is a major issue. Suburban (Dave Deckard) was able to take the car in late Thursday afternoon and resolve the issue ( new battery) by 10:30 the following morning! In addition they checked tires and brakes which gave me a good summary of the car's condition More