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Suburban Ford of Waterford - Service Center

4.4

66 Lifetime Service Reviews

6975 Highland Rd, Waterford, Michigan 48327

66 Reviews of Suburban Ford of Waterford - Service Center

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January 23, 2020

"2006 Explorer with road noise during freeway driving"

- EGLiebold

Adam was helpful to resolve a road noise on our 2006 Explorer during freeway driving. His suggestion to have a chassis technician conduct a test drive and a full chassis inspection determined that a front wheel bearing required replacement. The diagnostics and service repairs were completed on a timely basis. The bothersome driveline noise has been eliminated. Appreciate the time to discuss the service procedures with Nathan Bolton after the repair was completed.

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Yes
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October 30, 2019

"Brandon did what Corporate Ford specialists couldn't! "

- Mark

After a year of dealing with a DVD speaker/bluetooth issue, we reached out to Ford of Waterford and reached Brandon. He went beyond what we could have asked for and not only researched the solution, but called us so we could go back and get it fixed. This is a solution that several, high end techs have tried to do with home visits, and this request went up the ladder, to corporate. When we found out Brandon was new to the team, we knew we needed to share what type of person Ford had on their team, unfortunately, we haven't reached any manager yet since they haven't called back but wish Brandon all the best and definitely look for him on the Sales team!

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Nov 03, 2019 -

Suburban Ford of Waterford responded

Hi Mark, thank you so much for your positive comments about Suburban Ford of Waterford!

September 15, 2019

"Norm Stern"

- skeeter36

Been leasing from Norm for many years. Always a great experience. Should a problem or service required after the sale Norm is always there to help.

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Sep 18, 2019 -

Suburban Ford of Waterford responded

We appreciate your positive review about your recent experience with us!

May 02, 2019

"Easy understanding Knowledgeable "

- Grandma

Dave is always patient and listens to me each visit. This means a lot to a senior citizen. He explains what will be done with my vehicle so it’s understanding.

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May 06, 2019 -

Suburban Ford of Waterford responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Suburban Ford of Waterford

April 04, 2019

"Went in for service, ended up getting new lease on F150."

- Nsanch01

Danny was great to work with. I find all this dealership stuff a pain, but he made it all very easy for me. I did not intend to get a new lease, but we started talking and he presented some very good options. Once we got things rolling I realized I really didn't have everything in good order to get into a new lease. I was missing information, didn't have my wife with me, had a hitch which was stuck on my truck and need the lock cut off. He worked through each one of those issues for me. He contacted my wife, got all his required information, had service remove the hitch. It was great.

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Danny Gehl
Apr 18, 2019 -

Suburban Ford of Waterford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! We are glad that Danny joined our team.

March 05, 2019

"David Deckard--Great Job"

- Jackie

Wow! If Dave Deckard is representative of the service team at Suburban of Waterford, then I'm never going anywhere else. I have typically taken my F150 to Suburban of Ferndale, but after bringing my daughter's Escape in and having it diagnosed by Dave, I'm sold on Suburban of Waterford. Dave was knowledgeable, friendly and professional! Thank you so much, Dave!

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Mar 11, 2019 -

Suburban Ford of Waterford responded

Thank you for the review and for taking the time to share the experience. Dave is an outstanding member of our service team and we are so happy to help. We look forward to taking care of ALL of your vehicles in the future!

January 15, 2019

"Unhappy with the repair of my car"

- PAT.E.C.

I am unhappy with the repair of my car I've taken it in twice for an electrical problem and last night I had another issue with it the panel stayed in daytime mode did not change to night time setting now I have to take it back for a third time to have it fixed

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Yes
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Feb 04, 2019 -

Suburban Ford of Waterford responded

Pat, I'm sorry to hear that your experience didn't make the mark. Can you reach out to us at 248-674-5650 and ask for John Vitale, our service manager? We'd like to see if there is something that we can to resolve this issue.

December 14, 2018

"Very helpful Service team"

- julreich

Nate and Dave always take excellent care of myself when I bring my vehicles in for service. Will always bring my Ford vehicles back here for service. Look forward to seeing the new dealership when it opens.

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Dec 19, 2018 -

Suburban Ford of Waterford responded

Thanks for your praise and kind comments about our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2018

"David Deckard is THE ABSOLUTE BEST service advisor!"

- Anthony J Parisi

As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the service advisor that was available to me at my initial visit to Suburban Ford of Waterford's Service was David Deckard. Because of the excellent service that David Deckard provided to me during my initial visit, for my second visit to the service department of Suburban Ford of Waterford, I again asked for David Deckard and, just as with my initial visit, David Deckard provided me with top-notch customer service. Ever since those first two very positive customer service experiences with David Deckard, every time I need service on my vehicle, I deal exclusively with David Deckard. He is extremely knowledgeable, professional, friendly, personable, and goes out of his way to be sure that I am completely satisfied with the service that he has provided. I am so pleased with the positive experience that I received from David Deckard through the years that I recommended him to everyone I know who owns or leases a Ford Motor Company vehicle. I can't say enough about how well satisfied I am with the excellent customer service that David Deckard provides. Go David Deckard!

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Yes
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September 19, 2018

"Woman in a service department"

- Lauren S

Being a woman (who knows little to nothing about cars) entering a service department, can be intimidating. At the dealership Mike had everything ready and answered all my questions without making me feel silly or that I was going to be taken advantage of. He was so pleasant and trustworthy and he kept me updated through the entire process. I am very thankful to have worked with Mike and I appreciate all he did to make my experience smooth - and for not treating me any differently than a guy.

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Employees Worked With
Other Employees : Mike Harman
Oct 08, 2018 -

Suburban Ford of Waterford responded

Lauren S, thanks for your praise and kind comments about our team!

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