Suburban Honda

Service Department Could Use Corporate Help I have been going to Suburban Honda to service my vehicles for about 15 years. Back then the service was stellar, but now there is more to be desired. I have been going to Suburban Honda to service my vehicles for about 15 years. Back then the service was stellar, but now there is more to be desired. Sometime over the years they changed policy on not taking appointments for an oil change. It's already bad enough that you sit there for 30-45 minutes when having an appointment, but to be forced to wait hours (potentially) in unnerving. I was told previous to today that no appointments were allowed for an oil change. I showed up today at 4:30pm, hours posted say they close at 6pm, and I got turned away. Luckily, this time I was now allowed to make an appointment for a Saturday (the reason for the 2nd star as opposed to 1 star). If all you are doing is allowing pickups and drop offs for that last hour, then it shouldn't count as an hour of operation. Corporate needs to help these service advisors out by having that information posted - online, on the door, on mailers, etc. They should not have to disappoint potential customers or turn business away. More

Best car buying experience ever! Joey was terrific, he addressed all of our concerns and made sure we felt great about our car purchasing decision. Karl worked hard on getting the fi Joey was terrific, he addressed all of our concerns and made sure we felt great about our car purchasing decision. Karl worked hard on getting the financing we needed. Will definitely be working with them again the next time we need a vehicle and will highly recommend them. More

Best Experience & Best Dealership I am 51 and this was my best experience I have ever had buying a car, I needed a car, Civic Si Coupe, that wasn't available they went over & beyond to I am 51 and this was my best experience I have ever had buying a car, I needed a car, Civic Si Coupe, that wasn't available they went over & beyond to get me what I need with out making me wast any of my time, I told them what I need went home they kept me posted all day then next day everything was done delivered to my door step with a smile, signed the paper form the convenience of my home. I am not an easy person to deal with or satisfy but my sales person, Chris Smith, kept his word and the smile never left his face, he was very professional & efficient nevertheless his manger, Jackson, put a lot of work to make sure I was satisfied, it was team work, this is what I call real customer service at work, at Suburban Honda I felt that as a customer I do matter and I am not a statistic. Love my car and would be going back to get my wife a car. More

Great experience, great dealership! Joey was very professional, prompt, and a pleasure to work with. I would recommend him when looking for a new to you car. Returned phone call right aw Joey was very professional, prompt, and a pleasure to work with. I would recommend him when looking for a new to you car. Returned phone call right away!! Make sure you ask for him!! More

The best I would tell everyone at surburban Honda Joey Demilio went over and beyond to get me in a car and for that I am so happy to have work with him. I would tell everyone at surburban Honda Joey Demilio went over and beyond to get me in a car and for that I am so happy to have work with him. More

Joey Demilio is all business Joey is professional and efficient. I am very happy with the car I got and the service he and his team provide. Go Joey Demilio! Joey is professional and efficient. I am very happy with the car I got and the service he and his team provide. Go Joey Demilio! More

This Dealership was a God Send! I absolutely loved the service I got from Joey my sales representative!!!! He was awesome, quick and just as nice as can be!!!! He helped me get the c I absolutely loved the service I got from Joey my sales representative!!!! He was awesome, quick and just as nice as can be!!!! He helped me get the car of my dreams; an Audi Q5!!! So Blessed!!! Please use this review and seriously go see them. They make your dreams come true!!!! More

What does “Hands Down” even mean? While I don’t know where the saying “Hands down” came from, I do know that Joey Dimolio is hands down the most professional and helpful Honda salesman While I don’t know where the saying “Hands down” came from, I do know that Joey Dimolio is hands down the most professional and helpful Honda salesman I’ve ever worked with. Courteous, prompt, and genuine, he made our buying experience at Suburban in Farmington Hills real pleasure. More