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Suburban Honda
Farmington Hills, MI
1,020 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,020 reviews
February 13, 2018
Outstanding Customer Service We had a great customer experience at Suburban Honda. Jackson Balk was our salesperson. He was very personable, very knowledgeable, had great follow We had a great customer experience at Suburban Honda. Jackson Balk was our salesperson. He was very personable, very knowledgeable, had great follow through, and went out of his way to get the exact car and features we requested in a short amount of time. I would definitely recommend this dealership and Jackson to family and friends. We have purchased vehicles from Suburban Honda before and plan on doing so again in the future. Thanks Jackson!! Dawn and Chris Englert More
by dawn and chris
Employees Worked With
Jackson Balk
January 12, 2018
Helpful and Accommodating Joey D'Emilio was my sales guy. He was running around helping multiple people, but he still got me through the application process in a decent timefra Joey D'Emilio was my sales guy. He was running around helping multiple people, but he still got me through the application process in a decent timeframe. He worked with me to come to a good deal for both of us. More
by seth
Employees Worked With
Joey Demilio
December 27, 2017
Ask for Joey Demilio Joey was professional, prompt, kind and honest. It was great to work with him and when I'm ready for another vehicle, I'll be back 😊 Joey was professional, prompt, kind and honest. It was great to work with him and when I'm ready for another vehicle, I'll be back 😊 More
by Stephanie K
Employees Worked With
Joey Demilio, Hans MacLennan
December 27, 2017
Fantastic Service! Jackson Balk went above and beyond! From the initial "Hi!" To final signing of our purchase of a new (probably one of the first modern steel metallic 2.0's shipped!) 2018 Honda Accord From the initial "Hi!" To final signing of our purchase of a new (probably one of the first modern steel metallic 2.0's shipped!) 2018 Honda Accord 2.0 Touring Sedan, I can honestly say Jackson was not only a pleasure to work with but also a honest, helpful, problem solving, and detailed professional. Our issues were as follows: 1) We wanted to buy a new Honda Accord Touring 2.0 with a specific interior and exterior color in mind. 2) We had to turn in our leased Lincoln MKS at the end of the Month, regardless. 3) We needed to close, i.e.: have a car without any downtime. From beginning to end, Jackson came thru! 1) Provided great value with NO pressure. Unique for a auto salesperson. 2) Follow thru was consistent and immediate. Always got back to me within an hour of my text questions. 3) Any issue, such as what do we do if we turn in our lease and the ordered car is not available, Jackson had a solution. 4) Collected ALL information ahead of time so the new car closing was very quick, enjoyable, relaxing....and involved no high pressure sales from others to "buy extras, such as warranties, etc. Jackson pre-sold: Tire Warranty, Heated Steering Wheel, Wheel Locks, etc ahead of time so we knew before closing what the final price would be. As a side note, Jackson, ahead of the sale, before I ever met him was kind, courteous, and helpful to my 88 year old father-in law, who stopped in without notice to gather information on the new Honda Accord 2018's. Small things like this grab my attention. Would I recommend Jackson and Suburban Honda to others? Absolutely! Also.....we love our Honda Accord 2.0 Touring!!!!! Quality is fantastic, ride is great, features, such as radio, heat, etc. are EASY TO USE and MAKE SENSE! Alan and Cindi More
by Alan and Cindi
Employees Worked With
Jackson Balk
December 13, 2017
We were looking for an affordable and dependable car. I talked to Mr. Thomas Robinson. We leased a car. Everything went smoothly. Mr. Robinson took the time to explain everything twice because first time I talked to Mr. Thomas Robinson. We leased a car. Everything went smoothly. Mr. Robinson took the time to explain everything twice because first time my son was not present. More
by Civic owner
Employees Worked With
Thomas Robinson
November 20, 2017
sales representative waste your time. The sales representative are not sure of their inventory. They double deal - they book the car , take deposit from one customer and sell off the car t The sales representative are not sure of their inventory. They double deal - they book the car , take deposit from one customer and sell off the car to another customer the next day cause he accepted to agree to their price. The representatives call customers saying they have their car ready - make them wait for 3 hours... and then say - the 2014 certified model that you are looking for is not available - would you accept another 2010 model! They have no respect for your time - rather than giving you a straight price they will talk utter BS talking about differences in cars, cultures... travel around the worlk and what not. FYI - the sales representatives boast that they sell more than 500 preowned cars per month! This place is BS -- there are better dealers - smaller in aizebut are much better in respefting your time and their customer service. More
by Car owner
Employees Worked With
Jon Quick
November 18, 2017
Best Customer Experience from Jackson! I got my first car through Jackson some time back. Before that I was looking for a Car for almost 2 months but I never found a good and reliable Car a I got my first car through Jackson some time back. Before that I was looking for a Car for almost 2 months but I never found a good and reliable Car and then I finally met Jackson through Honda Suburban and boom, I got my First dream car. Very professional and nice guy. He understands the value of money and he will never have you the worst deal. Even after buying the car, he will always there for you. So, if you’re looking for a Car, Just go Honda Suburban Farmington Hills and have a word with Jackson Bulk. That’s it! *10 Stars out of 5* :-D More
by Milin Yatin Doshi
Employees Worked With
Jackson Balk
September 26, 2017
Wonderful Experience!!! Hats off to Suburban Honda!!! I have bought a number of vehicles in my time, but buying a 2015 Honda from Suburban Honda has been the best!! Raj my Hats off to Suburban Honda!!! I have bought a number of vehicles in my time, but buying a 2015 Honda from Suburban Honda has been the best!! Raj my salesman answered all my questions and made the process easy. During the waiting period for my paperwork to get completed, Raj sat with me and my husband and entertained us, which made time fly. In the future I will be returning to Suburban Honda. Thanks for everthing!! Linda Guise More
by Linda4155
Employees Worked With
Raj Pillai
September 13, 2017
I have had a very bad experience with the service..." I have been there for oil change few years never had like this time the service rep. was very bad to me, ever their casher saw that unbelievable t I have been there for oil change few years never had like this time the service rep. was very bad to me, ever their casher saw that unbelievable the service rep. so terrible to the customer. the place not like used to, More
by weiy888
Employees Worked With
Ben Anderson (no on your list)
July 25, 2017
Got Lucky Was interested in a green 2012 Honda Veloster, found vehicle online. Was called by Joey Demilio that the vehicle was available, unfortunate someone el Was interested in a green 2012 Honda Veloster, found vehicle online. Was called by Joey Demilio that the vehicle was available, unfortunate someone else bought it first. I was very disappointed, but luck was on my side got a call the next day that things didn't work out with the other seller and was able to purchase the car for my daughter. Very happy in the end. Thanks Joey, you where a very nice person. More
by angela195
Employees Worked With
Joey Demilio
