Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Honda
Farmington Hills, MI
1,017 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,017 reviews
May 08, 2016
My Honada Civic Airbag Inflators got replaced I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good! I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good! More
by Veera
Employees Worked With
Maureen Kelly
May 07, 2016
Drove home less than 2 hours with a brand new car! Great experience again with Joey! They had lots of choices. Joey was smart and clear what I had in my mind. No fuss, Walk in and out in less than 2 ho Great experience again with Joey! They had lots of choices. Joey was smart and clear what I had in my mind. No fuss, Walk in and out in less than 2 hours, could be earlier if we didn't forget the title and spare key.. But we drove home with a brand new car!! Got attentions and comments everywhere we went. All the agants were friendly and knowledgable. We will shop there again. Worth driving from Ann Arbor area. Absolutely Better dealership! Karl, the finance manager negotiated with HQ? to close my case. I had to owe the remaining balance to my 2years old civic.. But we wanted CR-V and we love it!! Not a good idea to trade in this soon but Great feeling when I ended up putting less money down and almost same payment price. Thank you so much for his efforts!! And he remembered us from a few years back sale with them. It was a total package of great customer service experience. More
by Hondalover
Employees Worked With
Joey Demilio, Karl Stuef
May 06, 2016
Don't buy used here Wouldn't recommend buying from their used cars. Worst experience I have ever had buying a used car. They forged the multi point inspection checklist Wouldn't recommend buying from their used cars. Worst experience I have ever had buying a used car. They forged the multi point inspection checklist that said everything on the car checked out and was good. Sold me a car with bent rims and Walmart tires On a Cadillac and then tried to charge me when they gave me another set of bent wheels with bad tires. Michelin exchanged my bad tires suburban Honda tried to sell me for $200. After spending $27k here they tried to squeeze more pennies out of me instead of worrying about retention and referrals. Don't buy from their used lot without taking it to a mechanic you can trust because Sean and Mike here fake reports just to get a sale. Very dissatisfied. More
by SKowaleski
Employees Worked With
Derrick Kyser
April 28, 2016
Service department is awful I have taken my Honda to their service department twice now for simple issues. The first time for an oil change. Before I could get the car home the w I have taken my Honda to their service department twice now for simple issues. The first time for an oil change. Before I could get the car home the warning light came on and I had to turn around and go back. Thinking this was an isolated incident I returned, this time for an oil change and tire rotation. Again, before I could get my car home after the service was completed the low tire pressure warning light came on. By this time the service department was closed so I had to be there when they opened the next morning. If they cannot be trusted to complete simple services like oil changes and tire rotation with out problems why would you trust them with larger issues. I will not go back. More
by Annoyed Customer
Employees Worked With
David Jock
April 27, 2016
Amazing service!!! They are fast, friendly, and accurate. The fastest and easiest car buying experience I've ever had. Our salesman Joey walked us right through the ever They are fast, friendly, and accurate. The fastest and easiest car buying experience I've ever had. Our salesman Joey walked us right through the everything in no time flat and was very knowledgeable. More
by carguy124
Employees Worked With
Joey Demilio
April 26, 2016
New Car John Butler was outstanding in helping with a new car purchase and getting the deal done very quickly, and within the price that was good for me. John Butler was outstanding in helping with a new car purchase and getting the deal done very quickly, and within the price that was good for me. More
by Robert Purtell
April 24, 2016
10k maintainance Service advisor was very friendly and knowledgeable . Completed the recall and oil change along with other checks within promised time. Explained the Service advisor was very friendly and knowledgeable . Completed the recall and oil change along with other checks within promised time. Explained the details of the inspection More
by MyHonda2015
Employees Worked With
Murenn Kelley
April 22, 2016
Fantastic I returned to John Butler this year to lease another Civic as I had been so pleased with his help 3 years ago when I leased my 2013 Civic. He is frie I returned to John Butler this year to lease another Civic as I had been so pleased with his help 3 years ago when I leased my 2013 Civic. He is friendly, polite, pleasant and very "up" on all that was needed to get me into my great 2016 Civic. A big "Thank You, John". More
by jfr30
Employees Worked With
April 20, 2016
Amazing! Steve Nowel and Suburban Honda were absolutely amazing! I was approved with and walked out with my new civic in the same day! I don't have much of a c Steve Nowel and Suburban Honda were absolutely amazing! I was approved with and walked out with my new civic in the same day! I don't have much of a credit history, but thanks to the generosity of Suburban Honda, I was approved for my first lease. Steve had a great go getter attitude and was absolutely opened ears to any questions I had! Absolutely the best car purchasing experience I've ever had! Would highly recommend to anyone around my age for their first lease! More
by Mwillard
Employees Worked With
Raj Pillai, Steve Nowel
April 15, 2016
Horrible Experience The people working in this dealership don't know anything about business. They will ask you for totally unnecessary documents and then say no need for The people working in this dealership don't know anything about business. They will ask you for totally unnecessary documents and then say no need for that!! Raj Pillai is a very inconsiderate and arrogant person who thinks that he is doing you a favor by just talking to you. They hid a scratch on the car that they wanted to sell it to us but it showed when the car was washed. More
by Ayman
Employees Worked With
Raj Pillai, Steve Nowel
