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Suburban Honda
Farmington Hills, MI
1,013 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,013 reviews
October 28, 2015
Am so happy with new car!!! I walked into dealership for oil change. I left with new car. So surprised and so pleased. Never gave a thought about getting out of 2013 lease and ge I walked into dealership for oil change. I left with new car. So surprised and so pleased. Never gave a thought about getting out of 2013 lease and getting new car. But Raj and Tod Got me rolling. Am very happy!! More
by Surprised girl 1424
Employees Worked With
Tod, Raj Pillai
October 06, 2015
great purchase ,wonderful service we bought Honda CR-V ex-l 2015 from suburban Honda. the salesman mike was very friendly, he was very friendly and courteous from our very first visit we bought Honda CR-V ex-l 2015 from suburban Honda. the salesman mike was very friendly, he was very friendly and courteous from our very first visit which really impress me and my husband .he tried to understand our demands as this car was a gift to our daughter. the manager Raj make every effort to beat the deal from his competitors, we really happy that we go to suburban Honda and highly recommend this dealership. keep up the good work suburban Honda, good job More
by jim 2015
Employees Worked With
Mike Siwicki
October 06, 2015
Tell you whatever, just to get you in the showroom. So, this is what happened to me. I called this dealership and received confirmation from Andrew Keller (and his manager, whose actual name was never So, this is what happened to me. I called this dealership and received confirmation from Andrew Keller (and his manager, whose actual name was never mentioned through this whole thing) that the car I was interested in would be be sold to me at the loan amount that I was approved for.I work at a major university hospital and don't have a lot of time to waste going back and forth with broke car salesmen on car prices! I went in the next day and test drove the car I was interested in. After the test drive Andrew Keller tried to pressure me into buying this car for a $1000 more than I could afford, a $1000 more than my loan was approved for, and $1000 more than what we (him and his manager) agreed upon in previous communications. When he didn't succeed in forcing the higher price on me (I am really not that person), he then tried to sell me a Honda Civic! I told him I wasn't interested in a Honda Civic, and we had already agreed on a price for the other car, a Toyota Camry, the evening before. I also told him he was wasting my time and I had to go back into work (considering I took the morning off to buy this car). He then told me to leave! Very un-professionally! So be prepared when you go to this dealership. All the tacky 'low brow' used car salesman techniques are in full swing here. It will be funny when I see their usual generic response to people writing about this issue. Update: So as you can see I received the automatic response generated from their system below. I emailed the Tim/Tom Tharp guy (just to see what would happen)and this general sales manager guy never responded. More
by AS
Employees Worked With
Andrew Keller
October 05, 2015
Above & Beyond Customer Service This is our second Honda purchase from Suburban Honda. Paige was friendly, knowledgeable & answered all of our questions. She made our new car purchas This is our second Honda purchase from Suburban Honda. Paige was friendly, knowledgeable & answered all of our questions. She made our new car purchase smooth & fast. Paige & the staff provided above & beyond customer service. We highly recommend Paige & the staff at Suburban Honda. Love the new Honda! The Bakers More
by bakert
Employees Worked With
Raj Pillai, Karl Stuef, Paige Montana
October 03, 2015
Unhappy customer Purchased a 2009 Cadillac CTS and after the deal was done , I notice the front bumper needed clips. I was told by Mr.Smith I should've looked before Purchased a 2009 Cadillac CTS and after the deal was done , I notice the front bumper needed clips. I was told by Mr.Smith I should've looked before I purchased the car, now I'm responsible for any repairs. Any dealership I used in the past dealing in sales have just put the clips on! Nothing major just clips. More
by LDJ9262
Employees Worked With
Jeremiah Smith
October 02, 2015
Good timely business. Dealer was efficient in conducting the transaction. The various options which came with the car were clearly explained to me and we got a couple of bo Dealer was efficient in conducting the transaction. The various options which came with the car were clearly explained to me and we got a couple of bonus options for free, since these were on promotion. More
by Hamid
Employees Worked With
Derrick Kyser
September 26, 2015
Happy Customer Andrew took great care of us. We tried multiple times to swing by a dealership closer to home but they were never open. From the first visit with Andr Andrew took great care of us. We tried multiple times to swing by a dealership closer to home but they were never open. From the first visit with Andrew he handled our new vehicle purchase with class from start to finish. I am now bringing both cars here to service moving forward. It will be worth the trip. More
by Traft32
Employees Worked With
Karl Stuef, Andrew Keller
September 25, 2015
Open and honest salesman. I had never purchased a car from a dealership before, and I was hesitant to do so due to a lack of knowledge on my part. I am not a car guy, and did I had never purchased a car from a dealership before, and I was hesitant to do so due to a lack of knowledge on my part. I am not a car guy, and did not have time to do any research, as my car had become undrivable that morning (the drivers seat had fallen through the floor of the vehicle). I needed a new car, and quickly, so I called. Mr. Quick assured me that he would do everything he could to get me in something that day, and set me at ease. I was surprised when I saw Mr. Quick, as it was obvious that he was significantly younger than I had thought while speaking to him on the phone. His professional demeanor and confidence belayed his youth, and to be frank, I was set much more at ease once I realized he was a young man, as opposed to someone who had been selling cars for a long time. His conversations with both personal and honest, and I at no time ever doubted his authenticity or his ability. When I asked him a question that he did not know the answer to, he responded honestly and then made every attempt to discover the answer, which was refreshing, as I deal with many people who are afraid to admit when they do not know something. I am very happy with my visit and would recommend Jonathan Quick to my friends. Thank you. More
by IamNick
Employees Worked With
Jon Quick
September 18, 2015
Excellent Dealership This week I contacted Derrick, He was so nice to the customers. Manager Raj pillai was also so helpful.Excellent show room for customer satisfaction. This week I contacted Derrick, He was so nice to the customers. Manager Raj pillai was also so helpful.Excellent show room for customer satisfaction. More
by Suman Kilari
Employees Worked With
Raj Pillai, Derrick Kyser
September 14, 2015
great service! Everyone was so nice, and very helpful! I was able to have all my questions answered. I will be recommending this dealership to everyone I know! Everyone was so nice, and very helpful! I was able to have all my questions answered. I will be recommending this dealership to everyone I know! More
by laura.ann
Employees Worked With
Raj Pillai, Paige Montana
