Suburban Honda

Van and Suburban Honda met all my needs while going through the process. Van was knowledgeable and friendly the entire time! His positive and enthusiastic attitude made my time spent at Suburban Honda through the process. Van was knowledgeable and friendly the entire time! His positive and enthusiastic attitude made my time spent at Suburban Honda enjoyable. More

Suburban Honda. As a sales professional, he has provided outstanding customer service with complete satisfaction after the sale. Carl in the Finance department and Gary in the service department have been i outstanding customer service with complete satisfaction after the sale. Carl in the Finance department and Gary in the service department have been instrumental in creating a positive dealership experience. I will continue to refer all who ask to John Butler at Suburban Honda in Farmington Hills, Michigan. More

I bought a 2009 honda crv 3 days and i have to say i am extremely disappointed with the customer service and the sales people. The sales guy didnt spend even a few minutes with me to address my concerns. T extremely disappointed with the customer service and the sales people. The sales guy didnt spend even a few minutes with me to address my concerns. Today morning when i checked the car , i realized there are visible scratches and dents on the car along with a missing tail light , which was visible only on broad day light . I didnt even have a chance to do the inspection when i bought the car because the car was bought in the evening and the scratches and dents were not visible then. The sales person didnt care either to address any of the small dents and scratches to me when i bought the car. When i reported this to suburban honda, they didnt even care , rather they were very harsh and rude ... the only thing they said you have already bought the car and we are not responsible for anything. Please dont buy a car from here, just go to a better place. I am going to tweet this to all of my friends and colleagues and the people i know in next few days unless the service people take this feed back and address it ASAP . Let everyone know about what sub urban honda did , becoz i dont deserve their bad service. More

As we were getting ready to leave the showroom 4 days ago, we were greeted by Mr. Van Knox III. He asked if he could help us and we explained to him that we were looking for a used Honda Accord and aske ago, we were greeted by Mr. Van Knox III. He asked if he could help us and we explained to him that we were looking for a used Honda Accord and asked if we could see some of the models for sale. With enthusiasm he presented 2 cars for us to test drive. He answered all of our questions and was very efficient as he presented our car to us and introduced us to the financial manager. We were not pressured or forced into making our decision. We were encouraged to take as much time as we needed. Mr. Knox wanted to make sure that we understood everything about our car before we left and reminded us to call him anytime we had a question and he would take care of us. Several days later, the tire pressure light appeared and I was concerned. I called Mr. Knox and he directed me to drive over to the repair center that very day and not to worry. When I arrived, Mr. Knox reassured me that the repair shop was aware of my problem and that I would not have to wait long. I only had to wait 10 minutes (total time) and the matter was resolved and I was driving my car again. I have never been treated with such great respect and efficiency at an auto dealership and at repair shop in a long time. I understand that auto dealerships handle many customers on a daily basis and it can be stressful and challenging, but I walked away feeling like I was very special and one of Suburban Honda's most valuable customers.....and that is how you should treat eveeryone!!! Thank you Mr. Knox and thank you Suburban Honda!!! More

Summary: This dealership has dishonest and unethical salespersons who do not disclose full details about used cars. I had 2 bad experiences within a matter of 3 hrs. I wouldn't recommend this dealership salespersons who do not disclose full details about used cars. I had 2 bad experiences within a matter of 3 hrs. I wouldn't recommend this dealership to anyone since they won't hesitate selling you a lemon without disclosing that it is a lemon. I visited the dealership to purchase a used certified Honda Accord. They told me that they had 2 in my budget so I went to check them out. One 2008 Accord was priced at about $14000 which was easily $4000 less than the street price. When I ask the person showing me the cars why it was priced so low I was told "This has been priced low so that we can get customers like you". I kept asking what the catch was and they just wouldn't give me a reason. After I test drove the car and started negotiation on the car's price the "Financial Manager" talked to us. He was talking to us as if we were banned from buying the car and acting busy. In the meanwhile I asked for the CARFAX report of the car. that's when we knew why the price was low - it had an accident history. Then the sales person tells us slowly - "just wanted to let you know that this car had a minor accident". The financial manager was nowhere to be seen after that. I can imagine why. Then we test drove another "certified" car at the same dealership on the same day only to discover that the mileage had been tampered with (service record said 83000 miles, odometer showed 55,000 miles) and that the car had NOT been certified although the car is listed online as certified and had a sticker on it saying certified. I decided to leave the dealership immediately. More

Our sales rep- Joey Demilio- was knowledgeable, always available for us, persistent, intuitive and wanted us to be happy with our deal. We enjoyed the whole experience of purchasing our vehicle, and that available for us, persistent, intuitive and wanted us to be happy with our deal. We enjoyed the whole experience of purchasing our vehicle, and that includes dealing with Joey, who seems like he is genuinely a good guy. The communication with him was excellent. His demeanor was professional, friendly, and calm; not pushy at all. Of course, we LOVE our 'new' (used) Honda Pilot. I enjoy driving again! We would definitely recommend Suburban Honda to others, and would return (to Suburban Honda as Mr. Demilio). Thank you. Sincerely, Gasser and Tara Roushdy More

I have been LEASING Honda Civic Sedan's from SUBURBAN HONDA of Farmington Hills now, for 8 Years. Why? Because when you find something that works for you, you stick with it. Well, SUBURBAN HONDA works HONDA of Farmington Hills now, for 8 Years. Why? Because when you find something that works for you, you stick with it. Well, SUBURBAN HONDA works for me! This past week I went again: To Trade in my 2006 Honda Civic for a New 2011 one. Sales and Leasing Consultant (Mike Siwicki) answered ALL my questions, Honestly and Clearly. Mike was willing to work with my budget in order to help me find the BEST DEAL possible. His Service was: Thorough, Cost Efficient and Satisfactory, both for me and my Transportational needs. With SUBURBAN HONDA of Farmington Hills, Michigan: I ALWAYS get the Deal I Want. I ALWAYS get the Car I Want. I ALWAYS get the Price I Want. I look forward to another 8 Years of doing business with SUBURBAN HONDA of Farmington Hills, Michigan! A Warm and Hearty, THANK YOU! Josephine {Neva} Lee {A Very Satisfied Customer} More

I love this dealership of all the dealerships I have ever been associated with and believe me I am 71 years old so I have had a lot of dealerships. Tim, the Manager, is excellent and so orientated to maki been associated with and believe me I am 71 years old so I have had a lot of dealerships. Tim, the Manager, is excellent and so orientated to making a customer feel that she is the most important person to have walked through his dealership. Raij my salesperson I also like so much and he took very good care of me. The service department is excellent and always takes time to answer any questions you may have even when you call in with a question. I, myself, live over 40 miles one way to this Hondo Dealership on Haggerty Road and I have two Honda dealerships withing 15 miles from me but I go all the way there as they make me feel I am valued. Big hats off to Tim, the Manager, as that is where the dealership starts with an excellent and people orientated Manager and hats off to his entire team at Surburban Honda. Thank you Eleanor damico More

Joey came highly recommended by a friend. He did not disappoint! Joey doesn't try to haggle with you or give you the run-around. He is straight to the point, extremely efficient, and fast with the deal disappoint! Joey doesn't try to haggle with you or give you the run-around. He is straight to the point, extremely efficient, and fast with the deal once you decide. He will give you a follow-up call to make sure you are happy. He is all about customer satisfaction. We will be returning to Joey at Suburban Honda and referring all those we know that want a Honda to him. Thanks, Joey! More