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Suburban Mazda of Troy
Troy, MI
223 Reviews
About The Suburban Collection
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 223 reviews
June 01, 2017
Great friendly service The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future. The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future. More
by Motto59876
Employees Worked With
Doug St.Louis
July 20, 2016
Could not perform a Mazda recall on Saturday I brought my 2015 CX-5 into Suburban Mazda for its first three oil changes and was very satisfied with the service - even though they charge $85 for a I brought my 2015 CX-5 into Suburban Mazda for its first three oil changes and was very satisfied with the service - even though they charge $85 for an oil change, tire rotation and check-up. The last time I tried to make a Saturday appointment, I was informed that they could do an oil change, but would be unable to perform a factory recall because the technicians that do this don't work on Saturdays. As the dealer is 12 miles away from where I live and 13 miles away from where I work, taking my vehicle in during the week is a big inconvenience. As a result, I made an appointment at Causley Mazda. It's nearly 19 miles away, but they were able to perform the recall on a Saturday. Another bonus - Causley Mazda only charges $65 for the same service. Needless to say, Causley Mazda has earned my service business from now on. More
by sdcypher
Employees Worked With
Jim Wesserling
July 12, 2016
Excellent service from the dealer and Mazda I want to thank the service team and Mazda for making a recent service issue as painless as possible. The sunroof switch on my car failed 700 miles ou I want to thank the service team and Mazda for making a recent service issue as painless as possible. The sunroof switch on my car failed 700 miles out of warranty. The service department submitted a "goodwill" warranty claim to Mazda and the company agreed to covered it. In addition, I was given a brand new 2016 Mazda 6 to drive with zero hesitation. Often, getting transportation while a car is in for service can be a hassle. I really appreciate the top notch experience! More
by johnboyjrw
Employees Worked With
Adday Sitto, The female service representative was the best!
July 01, 2016
New Mazda 3 Derrick Walker has helped us twice now with leasing a new Mazda at Suburban Mazda. We couldn't be happier with his helpful and professional service a Derrick Walker has helped us twice now with leasing a new Mazda at Suburban Mazda. We couldn't be happier with his helpful and professional service and will definitely be back to lease future vehicles with him. More
by SHerk
Employees Worked With
Derrick Walker, Derrick Walker
June 27, 2016
Awesome Experience. Doug St.Louis is the agent that did all possible to got the car I want in the time I need, as an immigrant worker is hard to get a credit, but Doug ge Doug St.Louis is the agent that did all possible to got the car I want in the time I need, as an immigrant worker is hard to get a credit, but Doug get it for Me, I really appreciate the time he invest on this issue. Of course I will recommend my friends to go there if they want a new car. More
by jcmochis
Employees Worked With
Doug St.Louis, Douglas St.Louis
June 21, 2016
Bad situation handled well. Derrick handled my situation well. I had thought I had an MX-5 coming but the sales person I had been dealing with left the dealership without leaving Derrick handled my situation well. I had thought I had an MX-5 coming but the sales person I had been dealing with left the dealership without leaving any reference to my vehicle. We had to start from scratch with a new one. More
by Dave Royer
Employees Worked With
Derrick Walker, Derrick Walker
June 15, 2016
Great Experience Mike Andary did a fantastic job making sure I got the vehicle I wanted with the best possible deal. He is a great salesman, very reliable and was very Mike Andary did a fantastic job making sure I got the vehicle I wanted with the best possible deal. He is a great salesman, very reliable and was very easy to reach throughout the process. This will not be my last Mazda from Suburban. More
by AllieK
Employees Worked With
Mike Andary
May 23, 2016
Was great Derrick Walker is a great salesman and very reliable. I would recommend to anyone I've been a customer for many years with this dealership and will Derrick Walker is a great salesman and very reliable. I would recommend to anyone I've been a customer for many years with this dealership and will continue to go there in the future More
by Nevine Soliman
Employees Worked With
Derrick Walker, Derrick Walker
May 09, 2016
Want a Mazda, Reeven Sana is your man! Just relocated from Mexico a couple of months ago, tried different dealers and dealt with different salesman and most of them did not show that enthus Just relocated from Mexico a couple of months ago, tried different dealers and dealt with different salesman and most of them did not show that enthusiasm of convincing me to buy their brand, that trend hit a stop after we met Reeven. Knowledgeable, friendly and most important he assisted me through the whole process making it hazzle free. By the way, he got me a great deal also! He exceeded my expectations on what customer service means. I'm a happy driver of a Mazda CX-5. More
by DGallardo
Employees Worked With
Reeven Sana
May 02, 2016
Suburban Mazda I recently leased a Mazda 6 and Derrick Walker was agreat salesman. He was professional, effecient, and knowledgeable about the Mazda. This is our 3rd I recently leased a Mazda 6 and Derrick Walker was agreat salesman. He was professional, effecient, and knowledgeable about the Mazda. This is our 3rd Mazda but the first one from the Suburban Collection. Overall, the experience was the best! His follow-up is excellent and I love that he will coordinate my service appointments too. More
by elaine
Employees Worked With
Derrick Walker, Derrick Walker
