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33 Reviews of Suburban Mazda of Troy - Service Center
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September 27, 2017
Best Sales & Service Departments Doug St. Louis is the best xxxx sales person I've had the pleasure to meet and deal with! John in service has been great as well. Suburban Mazda has t Doug St. Louis is the best xxxx sales person I've had the pleasure to meet and deal with! John in service has been great as well. Suburban Mazda has treated us right from the beginning and continues to exceed my expectations. We have two CX5s from them and are very pleased thus far. More
by jimmyt00
Employees Worked With
Doug St.Louis, John in Service
Helpful August 08, 2017
No clue what they're doing, managed to actually lose my car! They lost my car, found it unlocked, killed my battery, had me wait 2.5 hrs to pick up my car since they COULDNT FIND IT, I even called ahead to ensur They lost my car, found it unlocked, killed my battery, had me wait 2.5 hrs to pick up my car since they COULDNT FIND IT, I even called ahead to ensure it was ready for pickup and someone "checked to see if it was assembled" then reported back saying it was...it was not. Was supposed to be done at 5 on Monday and i called ahead again to see if it was ready...apparently it was, but when I got there i was informed that the technician had FORGOT to repair my car!!! Awful experience. More
by Mazda14
Employees Worked With
Ron
June 01, 2017
Great friendly service The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future. The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future. More
by Motto59876
Employees Worked With
Doug St.Louis
July 20, 2016
Could not perform a Mazda recall on Saturday I brought my 2015 CX-5 into Suburban Mazda for its first three oil changes and was very satisfied with the service - even though they charge $85 for a I brought my 2015 CX-5 into Suburban Mazda for its first three oil changes and was very satisfied with the service - even though they charge $85 for an oil change, tire rotation and check-up. The last time I tried to make a Saturday appointment, I was informed that they could do an oil change, but would be unable to perform a factory recall because the technicians that do this don't work on Saturdays. As the dealer is 12 miles away from where I live and 13 miles away from where I work, taking my vehicle in during the week is a big inconvenience. As a result, I made an appointment at Causley Mazda. It's nearly 19 miles away, but they were able to perform the recall on a Saturday. Another bonus - Causley Mazda only charges $65 for the same service. Needless to say, Causley Mazda has earned my service business from now on. More
by sdcypher
Employees Worked With
Jim Wesserling
July 12, 2016
Excellent service from the dealer and Mazda I want to thank the service team and Mazda for making a recent service issue as painless as possible. The sunroof switch on my car failed 700 miles ou I want to thank the service team and Mazda for making a recent service issue as painless as possible. The sunroof switch on my car failed 700 miles out of warranty. The service department submitted a "goodwill" warranty claim to Mazda and the company agreed to covered it. In addition, I was given a brand new 2016 Mazda 6 to drive with zero hesitation. Often, getting transportation while a car is in for service can be a hassle. I really appreciate the top notch experience! More
by johnboyjrw
Employees Worked With
Adday Sitto, The female service representative was the best!
October 14, 2015
Customer servive Everybody was very friendly. The service on my car was very timely and efficient. After the service on my car was complete everything done was explain Everybody was very friendly. The service on my car was very timely and efficient. After the service on my car was complete everything done was explained. I'm very pleased with the quality of service I received. Thank you. More
by Petrinec,111
Employees Worked With
Derrick Walker
October 09, 2015
Suburban Mazda Trou Always excellent service! When I call for an appointment or just stop in I'm always taken care of. I truly appreciate all that they do to take care of Always excellent service! When I call for an appointment or just stop in I'm always taken care of. I truly appreciate all that they do to take care of my car. Thank you Chris! More
by Brianna
Employees Worked With
Christopher White, Derrick Walker
September 28, 2015
Customer Service I have to take my Mazda 6 in for a recall and when I called the dealership I was directed to Chris Lange, even though he was not the Chris that I have I have to take my Mazda 6 in for a recall and when I called the dealership I was directed to Chris Lange, even though he was not the Chris that I have been working with, Chris did not hesitate to take care of me. He answered all my questions and was patience with me. I have worked most of my life in a customer service environment and I know how people like to be treated and I expect the same. Consumers will always go back to the place that gave them great customer service and word of mouth is a testimony of that. More
by Colleen56
Employees Worked With
Chris Lange
August 09, 2015
Service Center Recently I was in for servicing on one of my tires. It was brought upon me that a screw was right in the center of my rear tires. It was a busy Fri Recently I was in for servicing on one of my tires. It was brought upon me that a screw was right in the center of my rear tires. It was a busy Friday and I stopped in, they told me it was a long wait, however the shuttle took me home. I was contacted so fast that my tired had been fixed, quicker than I thought it would be. Chris, the service Manger is one of the best, appreciate you guys up at Suburban Mazda. More
by kt67722
Employees Worked With
Chris Lange
August 02, 2015
Good experience. They were really great at fixing my car. I am glad I went to the Troy surburban mazda. I would come back if something were wrong with my car. They were really great at fixing my car. I am glad I went to the Troy surburban mazda. I would come back if something were wrong with my car. More
by jjjjjj1323
Employees Worked With
Chris Hurd
