Suburban Subaru

Great buying experience! I had been to several dealerships to test drive small SUVs and had an opportunity to experience various sales technique. This was my first visit to a I had been to several dealerships to test drive small SUVs and had an opportunity to experience various sales technique. This was my first visit to a Subaru dealer and I am glad Brian was available to answer my questions. He is so knowledgeable about the vehicles and was interested in what is important to me when buying. There was lots of information shared but no pressure, which I greatly appreciated. I was able to think things over and when I was ready to make the purchase, Brian responded quickly to my e-mails and I bought my Forester on the 2nd visit. The whole process was a breeze! More

Rick was immensely helpful and the deal was great I was in the market for an Outback and was looking for great deals in the area. I've had service done with Suburban Subaru so I checked out their inve I was in the market for an Outback and was looking for great deals in the area. I've had service done with Suburban Subaru so I checked out their inventory. Rick Morris, who's relatively new there, was the sales person who handled my inquiry. They had great deals going on during the Memorial Day weekend. His honesty and assistance convinced me that I wanted to get my car here. After we sealed the deal, Rick walked me through the features and called me later to make sure I was happy with my car (and I am!). Definitely would buy from him and Suburban Subaru again. More

Friendly and professional! First of all when I sent a RFQ through online, Mr. Brett Jognson promptly replied me. After few email's communication, I stopped by the office and mee First of all when I sent a RFQ through online, Mr. Brett Jognson promptly replied me. After few email's communication, I stopped by the office and meet the sales- Leon Potts. He is very nice, polite and friendly to all our questions. More

First Subaru Purchase After driving a Subaru rental on vacation, we were impressed enough to consider replacing my 9 year-old car with a new Subaru. But we were nervous abo After driving a Subaru rental on vacation, we were impressed enough to consider replacing my 9 year-old car with a new Subaru. But we were nervous about being pressured while weighing our options. Not to worry! Leon Potts was very good at answering questions and highlighting the benefits of Subaru ownership without being too pushy. The paperwork and delivery process were done on my lunch-hour- it could not have been easier. More

Quick deal My salesman, Rick Moore, was friendly and personable. I didn't feel a high-pressured sales pitch, which I like. I left a Toyota dealership because of My salesman, Rick Moore, was friendly and personable. I didn't feel a high-pressured sales pitch, which I like. I left a Toyota dealership because of the high pressure tactics. I did my homework on line, so I knew what vehicle I wanted. I was able to get a good price on my trade in and was able to get a new Outback 3 days after I walked in the first time. More

Good vehicle-Forester from good dealer suburban Subaru Subaru makes very quality vehicles, my choice is forester with eye sight. suburban Subaru staff is very professional in handling customer. Michael Gui Subaru makes very quality vehicles, my choice is forester with eye sight. suburban Subaru staff is very professional in handling customer. Michael Guido is very knowledgeable person, who helped me in making the best choice. More

Awesome!! Mike Guido was awesome and knowledgeable, and represented the Subaru brand very well. Got me in and out the same day and I live my new vehicle. Mike Guido was awesome and knowledgeable, and represented the Subaru brand very well. Got me in and out the same day and I live my new vehicle. More

Worst car buying experience ever I have been purchasing cars for nearly 30 years. I have the purchase of my 2016 Subaru outback was probably the poorest car purchase experience that I have been purchasing cars for nearly 30 years. I have the purchase of my 2016 Subaru outback was probably the poorest car purchase experience that I have ever had. 1) The Finance discussion felt more like a high pressure timeshare condo sales pitch. We were repeatedly offered multiple Maintenance & Warranty Options even though we continually stated we did not want any. It took over an hour to “escape” the sales office after declining the extras. 2) After this ordeal, we were told that our name had been spelled incorrectly on the documents, so we had to wait for new ones to be printed and sign all over again. 3) A week or so after the purchase I was called by the finance manager letting me know that we had “missed” several places that required my signature. This was yet another error and he asked me to drive in to the dealership to re-sign. 4) The finance manager did end up sending a driver to my home to sign the documents which I appreciated. However, the driver then notified me of yet another error with the title. Apparently the wrong lien holder address was placed on the title and I will need to mail it back to the dealership so that a new/corrected title can be sent. 5) upon receiving the incorrect Title, I contacted the Sales Manager for further guidance but have not yet received a response. I will never do business at Suburban Subaru and will discourage my friends and Family from doing so as well. More

Excellent. much better than the usual I looked at three possible cars and found the Subaru Legacy exactly what I was looking for. It helped that the showroom staff was so knowledgeable hel I looked at three possible cars and found the Subaru Legacy exactly what I was looking for. It helped that the showroom staff was so knowledgeable helpful and the paperwork lady friendly and very efficient. More

Excellent service Brain was very knowledgeable about the car. He answered all questions. The best thing is he did not call too much. We are happy with the service an Brain was very knowledgeable about the car. He answered all questions. The best thing is he did not call too much. We are happy with the service and our new Subaru. More