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Suburban Subaru

Troy, MI

4.7
264 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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1821 Maplelawn Rd

Troy, MI

48084

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Showing 264 reviews

November 24, 2015

Purchase of Forester from Dustin Ciccarelli Purchased a new Forester for my company. Dustin was courteous, efficient, and made the process easy. We chose the Forester for its top consumer rating More

by JohnWallace
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli
Dec 08, 2015 -

Suburban Subaru responded

John, thank you for your business and great feedback! It is great to hear that Dustin could make your car buying experience easy and efficient! Congratulations on your new Forester and we hope to work with you again soon and service all of your cars needs in between!

November 24, 2015

Excellent experience I gave Suburban Subaru an excellent rating because I had an excellent experience leasing my 2015 Legacy. Leon Potts was personable, professional, thor More

by Edie L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Potts
Dec 08, 2015 -

Suburban Subaru responded

Edie, we are happy to know that your first experience with us was such an excellent one. Customer service and satisfaction is our top priority and it is great that Leon made sure you walked out satisfied with your purchase. Congratulations on your new 2015 Legacy and we hope we can help you find your next!

November 24, 2015

very knowledgeable and helpful Brian Plauman was a pleasure to work with. He was extremely knowledgeable, i told him what I was looking for in a car and right away he knew the perfe More

by shadowcat22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Plauman
Dec 08, 2015 -

Suburban Subaru responded

We are happy you had such a great experience at our dealership with Brian. Customer service is our number one priority and we look forward to working with you again in the near future!

November 22, 2015

Very helpful, informative and patient. Brian was helpful and patient in answering all my questions before buying my Legacy and afterward. He remembers you by name when you visit the dealer More

by junel513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Plauman
Dec 08, 2015 -

Suburban Subaru responded

Customer service and satisfaction is something we strive for and it is awesome that Brian was able to make your experience here such a pleasurable one! We hope you enjoy your new vehicle and we look forward to working with you again soon while servicing all of your cars needs in between!

November 22, 2015

Easy Transaction I like things simple and that's what it was with Dustin Ciccarelli and Suburban Subaru. Dustin LISTENED to what I wanted and did not try to over sell More

by cdh123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli, James Cagle
Dec 08, 2015 -

Suburban Subaru responded

Thank you for your business and the great feedback! It is great that Dustin was able to get what you desired and did not try to do anything you did not want to do. We hope you enjoy your new car and we are looking forward to helping you find the fourth!

November 22, 2015

Friendly professional sales staff. My experience at Suburban Subaru was wonderful! My sales person, Leon Potts, was friendly, knowledgeable and did not apply high pressure to purchase More

by janet53
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leon Potts, James Cagle
Dec 08, 2015 -

Suburban Subaru responded

Janet, we strive to make sure that every customer walk out of our dealership satisfied with their experience and we are so happy Leon made that happen for you. We appreciate your positive feedback and we hope you enjoy your new vehicle! We look forward to work with you again in the future!

November 21, 2015

Great! I went in there knowing what I wanted and James and Dustin helped me with out a problem. Rick, the finance manager was also a great help. He walked m More

by Anthony08
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli, James Cagle
Dec 08, 2015 -

Suburban Subaru responded

Anthony, thank you for the great feedback! We are so pleased to hear that your experience with James, Dustin, and the rest of our team was so positive. We hope you enjoy your new vehicle and we hope we can work with you again soon!

November 18, 2015

Smooth experience. My salesman, Leon Potts was very helpful. I entered the dealership knowing what model I wanted. Leon guided me through the process easily and profes More

by happy owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Potts
Dec 10, 2015 -

Suburban Subaru responded

We are so happy to hear that your experience with Leon was so pleasurable! We strive to have great customer service and we are so glad that we could provide that for you. Enjoy your new vehicle and we hope to see you again soon!

November 18, 2015

Switched form Forester to Outback Brian Plauman was a huge help and made this transition very smooth and easy. Great guy to work with before, during and after the sale process More

by psl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Plauman
Dec 10, 2015 -

Suburban Subaru responded

We are so pleased to hear that your all around experience with Brian was smooth and easy! Enjoy your new vehicle and we hope to work with you again soon!

November 14, 2015

Professional, efficient, great product. Great experience at this car dealership. Leon was great. Made the buying experience pain free. Never felt hassled or pressured. Would recommend this d More

by Lidia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Potts
Dec 10, 2015 -

Suburban Subaru responded

Lidia, we always appreciate positive feedback and we are happy to hear Leon met all of your car shopping needs when you purchased your new vehicle. Enjoy the new vehicle and we look forward to working with you again soon!

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