Suburban Subaru

Close to the worst dealer / service experience Treated my wife and I like we were stupid and didn't want to investigate our issue with fuel economy, a consistent decrease from 30mpg new to 23mpg at Treated my wife and I like we were stupid and didn't want to investigate our issue with fuel economy, a consistent decrease from 30mpg new to 23mpg at 11,000 miles. Took a 10 minute discussion about driving habits, fuel quality and gas addatives (their proposed solution) before they'd add it to the repair order. Then of course the answer was "no trouble found." A $75 oil change did not include them resetting the service reminder. A broken, slide in cup holder piece took a second dealer visit and half an hour for a 5 second job. We will never return to this dealership. More

We bought a 2015 Subaru XV Crosstrek!! Jenna Garrison was truly a pleasure to work with! She showed us multiple vehicles with multiple options, she had a wonderful knowledge of each vehicle Jenna Garrison was truly a pleasure to work with! She showed us multiple vehicles with multiple options, she had a wonderful knowledge of each vehicle and we are very pleased with the vehicle we left with! More

a very good experience overall very prompt service (2) for minor defective car remote and a small dent on hood Salesperson Dustin has always been professional and courteous, and ef very prompt service (2) for minor defective car remote and a small dent on hood Salesperson Dustin has always been professional and courteous, and efficient More

Outstanding customer experience I went to service department for a small problem in my car on Jan, 7 2015. To the best of my knowledge, This visit was one of the best customer servic I went to service department for a small problem in my car on Jan, 7 2015. To the best of my knowledge, This visit was one of the best customer service experience I've ever had. Especially, Mr. Derek Smith and Mr. Chris Lange went beyond my expectation and took care of the issue really fast. I strongly recommend service team of Suburban Subaru to anyone who is looking for a quality repair and maintenance. Thank you again, Mr. Derek Smith and Mr. Chris Lange! More

Excellent Customer Experience I wanted to commend 3 individuals at this dealership. James Cagle the new car sales manager was responsive, polite and quite competent. I felt right I wanted to commend 3 individuals at this dealership. James Cagle the new car sales manager was responsive, polite and quite competent. I felt right at home under his guidance. Artur Zmiyov the salesman he assigned was teriffic. He was knowledgeable, affable, polite and professional. I suspect he is on a fast track. Cherrie the business manager was a true professional. She made us feel right at home - the closing process fun and timely. Frank C., Ann Arbor, MI More

The best salesman ever - Dustin Ciccarelli This was the easiest purchase I've ever had for a car. Dustin delivered in every aspect - product knowledge, personability, efficiency, price. No hype This was the easiest purchase I've ever had for a car. Dustin delivered in every aspect - product knowledge, personability, efficiency, price. No hype with Dustin. When he says he'll get you your car by a certain date he does it. He's the one to ask for. You won't be disappointed. More

Excellent experience Looking for a change in vehicles brands. I have heard a lot of great things about Subaru, so I stopped in at Suburban. Nice dealership, nice people, g Looking for a change in vehicles brands. I have heard a lot of great things about Subaru, so I stopped in at Suburban. Nice dealership, nice people, great service. My salesperson, Jenna Garrison, was very attentive, and made sure I was completely satisfied with my purchase. Highly recommended! More

Disappointing customer service I called in to inquire about Subaru Impreza and talked to Brett Johnson. Everything was good at the beginning and so I set up an appointment to do a t I called in to inquire about Subaru Impreza and talked to Brett Johnson. Everything was good at the beginning and so I set up an appointment to do a test drive before buying one. Brett assured me that they will make an arrangement so we have a car to test drive this Saturday and that we will be meeting with Dustin Ciccarelli when we come in. So when we came in, my husband and I looked for Dustin and told him the same details I told Brett over the phone, that we're interested in the impreza and ready to buy one. The initial discussion was good though he seemed to be in a hurry to finish the discussion (he told us that they were understaffed that morning) and so I asked about test driving. He told us that there's no car available for us to test drive. I was utterly disappointed that they couldn't honor what they promised us. I could have done all the discussions over the phone but we drove for more than an hour because I was told that there's a car to test drive. Dustin seemed to make a last minute arrangement, he asked his colleague if there's a car available, but I didn't see the sincerity in his actions. He eventually told us again that there's no car for us to test drive. So we decided to leave so not to further waste our time. More

Excellent Customer Experience I had the pleasure of working with Mr. Brian Plauman when I visited the Suburban Collection in Troy, MI. He was very pleasant to work with. He liste I had the pleasure of working with Mr. Brian Plauman when I visited the Suburban Collection in Troy, MI. He was very pleasant to work with. He listened to what I wanted and to my specific situation; he treated me with respect, he was obviously very well-versed in the vehicles and he seems to really enjoy his job. I would highly recommend Mr. Plauman to anybody, as he was an absolute treat to work with! Thank you, Brian, for a stellar experience!!! More