Suburban Toyota of Farmington Hills - Service Center

Has very poor customer service skills, mostly didn't know what was going on.. I had made an appointment to get an synthetic oil change and he had my car get a regular oil change. He basically told me th know what was going on.. I had made an appointment to get an synthetic oil change and he had my car get a regular oil change. He basically told me the appointment I made online didn't mean anything and I had to tell the people during the day of my appointment again what type of oil change I wanted (what's the point of making an appointment online then!). Couldn't answer any of my follow-up questions during my appointment about my electrical diagnostic (which cost $160). He told me he didn't know the answers to my question as he wasn't a mechanic and the mechanics had gone home (I had waited 6 hours to this point for my car to come back). When I asked if I could call a mechanic the following day, he said "mechanics don't answer calls, if they answered calls all day, they wouldn't be getting any work done" (so I'm not sure why paid I $160 if I can't even have my questions answered, if not by a mechanic, at least by someone knowledgeable). When I called Toyota Suburban, I was transferred to him and once again (unfortunately), his customer service skills very poor just as in person. When asked if he could direct my call he stated things such as "well I don't even know who you are or when you came in" in a very rude tone. Could have just asked for my information. He was somewhat able to help out here, but was mostly unsure. More

Great environment, everyone helps each other out to get their deals closed, Aiyad was very egger to answer my questions. Thank you! their deals closed, Aiyad was very egger to answer my questions. Thank you! More

Erin Skowronski, made my service experience painless. She was very helpful getting my question(s) answered and my issue(s) resolved in a timely manner. Side note, nice clean dealership. Thanks Erin! was very helpful getting my question(s) answered and my issue(s) resolved in a timely manner. Side note, nice clean dealership. Thanks Erin! SY More

Great service! Very friendly Pricing seemed great The Great service! Very friendly Pricing seemed great The car was washed well The interiors were kept clean All employees amicable Showroom look Great service! Very friendly Pricing seemed great The car was washed well The interiors were kept clean All employees amicable Showroom looked great Good service More

Excellent service, my vehicle felt brand new after the 90k service. Also received a 12 months or 12k warranty on the services which is good. Service Agent was attentive and responded to all my questions a 90k service. Also received a 12 months or 12k warranty on the services which is good. Service Agent was attentive and responded to all my questions and concerns. Trust worthy service and would definitely recommend to everyone. More

I sent message to cancel Gap Insurance on July 9th to Zach. He said he can take care of & requested paperwork that I did send to him. I emailed him 2 times to follow up to see if task was completed. He n Zach. He said he can take care of & requested paperwork that I did send to him. I emailed him 2 times to follow up to see if task was completed. He never responded back it’s been over 30 days since original request on 7/7 to salesperson. More