I have purchased 3 cars and leased 3 others from the Suburban collection but Suburban Toyota has been the worst car buying experience to date. The salesperson made false promises, was unresponsive and seem uninterested throughout the entire process.
Two dishonest examples that stand out, my request for the top of the line sound system and an official Toyota OEM remote auto start. I was told the only Tacoma that was on the lot had the premium sound system, which was incorrect. I was also told if I put money down, I could take delivery later in the week and an OEM remote start would be installed. When I returned to take delivery 5 days later I was told the starter was ordered but had not arrived yet. I accepted the vehicle and was given a "we owe you" for the starter and was told I could come back next week to have it installed once the product arrive. After a week of no response, I reached out to my rep again. At that time, I was informed the official Toyota remote starter was not available for the Tacoma and only an aftermarket option was eligible. What was "ordered" if the item is not produced for my specific vehicle?
The sales manager had the same unenthusiastic attitude as the sales rep. Even acting as if filling the paper work was such an inconvenience for him. A process that started 45 minutes after the pre-schedule time. I understand being busy and running behind but a sales manager should have outstanding customer service skills and be able to check their attitude between each client.
I have now had the truck about 10 months and have visited the service department on 3 separate occasions. The service dept. has been satisfactory, I don't feel they go above and beyond but the process is always clear, easy and efficient. Working within the shuttle service area makes the process even easier.
I will continue to do business with the other Suburban Collection dealerships but advise people looking for a Toyota to venture to another dealership.