Suburban Toyota of Troy

The technicians at this dealership could not figure out the problem that i took the car in for 3 visits. Each time they claimed it was a different part, ordered it, and then the day they were to install it the problem that i took the car in for 3 visits. Each time they claimed it was a different part, ordered it, and then the day they were to install it, suddenly it was a different part. An outside company evaluated the car and could tell me in 5 minutes it was the amp--something it took this dealership hours and days to diagnose Further, since they made me pay for a part they did not put it, they told me they would give me a refund. They then proceeded to ignore all my calls and not call me for 2 weeks even though i left several messages. I finally left a message with the main manager telling him I have put the issue into credit card dispute and suddenly he called back and said the check will be in the mail today. NEVER TAKE YOUR CAR HERE. More

My previous lease was ending, and they made it so easy to transition into a new one. The were helpful in explaining financing to me, as well as various features of the new car. They actually made the buyin transition into a new one. The were helpful in explaining financing to me, as well as various features of the new car. They actually made the buying/leasing experience pleasant! Special thanks to Jay Edwards and Ray Borg. I would heartily recommend this dealership, and these two gentleman, to any other prospective buyer/leasee. More

I came to this dealer based on US news recommendation to get fair price for Camry SE. I am a busy professional and I do not have time for the usual dealer games! I send them email to verify the price, and I get fair price for Camry SE. I am a busy professional and I do not have time for the usual dealer games! I send them email to verify the price, and I went with my wife in the evening to test drive the car and sign up on the price that we agreed on. Wow the first time for more than 20 years I buy a new car from the first time without the need to go back and forth. The staff was very professional, straightforward, and honest. I had to change my previous -false- impression that suburban Toyota is princelier than other dealers. Becky was very calm, nice and helpful. Five stars experience. I strongly recommend them. More

Do you want to buy a new car? Are you unsure if you should purchase or lease a vehicle? Then go to this dealership and ask for Becky Bennett. I was very leary of how this whold experience would work f should purchase or lease a vehicle? Then go to this dealership and ask for Becky Bennett. I was very leary of how this whold experience would work for me. First off, the dealership is conveniently located in a motor mall. Secondly, all the employees are polite and courtious. Thirdly, the sales consultant I worked with was interested in me as a person. She didn't try and sell me something that "she would like". She listened to what I wanted and didn't want in a new car. AMAZING RIGHT? Becky was even willing to help me locate the car I wanted even if it was not sitting in her lot! I went home after my first visit Suburban Toyota knowing I had made the best decision for my particular wants and needs. I picked up my new car, which by the way was a 2012 Toyota Venza on Sataurday! I love the car, and I love this dealership. No, it was not the dealer I could have gone to just down the road from me, but it will be the dealership that I go to again! Thank you Suburban Toyota, and thank you Becky. More

My salesperson went above and beyond to get me the exact Toyota RAV4 that I wanted. Becky even set my phone up for me to the bluetooth in my new car. I will always go to Suburban Toyota because of Jim and t Toyota RAV4 that I wanted. Becky even set my phone up for me to the bluetooth in my new car. I will always go to Suburban Toyota because of Jim and the great service department they have. This is my second car from them. More

The sales team did an excellent job of showing the cars and explaining the features of the vehicles. They encouraged me to take a test drive and they did not apply any stress or pressure to buy. They wer and explaining the features of the vehicles. They encouraged me to take a test drive and they did not apply any stress or pressure to buy. They were more interested in me being completely comfortable with my purchase than "forcing" me to make an immediate decision to buy More

Easy transaction; fair price; welcoming atmosphere; smooth closing. I have bought cars from this dealership for more than 20 years and have never had a bad experience smooth closing. I have bought cars from this dealership for more than 20 years and have never had a bad experience More

I AM GIVING THIS REVIEW BECAUSE I THINK THAT SUBURBAN OF TROY TOYOTA IS A VERY NICE DEALERSHIP TO BUY A CAR. THE WORKERS THERE ARE GOOD AT WHAT THEY DO AND SEEM TO MAKE EVERYTHING WORK FOR THE CUSTOMER. T TROY TOYOTA IS A VERY NICE DEALERSHIP TO BUY A CAR. THE WORKERS THERE ARE GOOD AT WHAT THEY DO AND SEEM TO MAKE EVERYTHING WORK FOR THE CUSTOMER. THIS IS THE PLACE TO BE WHEN YOU WANT TO DO BUSINESS. YOU CAN REST ASSURED THAT YOU WILL BE VERY HAPPY, AS I AM. More

Last week I bought a Toyota Camry 2012 SE model. It was a great experience with Suburban toyota of troy. Out of several dealers I met Andy proved to be best dealer in the town. I live in Farmington Hills great experience with Suburban toyota of troy. Out of several dealers I met Andy proved to be best dealer in the town. I live in Farmington Hills but still got car from Troy because of the prices they offered, customer satisfaction, friendliness. Andy is calm, very hardworking and he will see to it that we can get best deal by applying maximum discounts. I had to wait couple of hours for delivery of car but I would say it was worth it when you get excellent price and great customer care. I will definately return to Suburban Toyota in the future for all my Toyota needs! I highly recommend to meet Andy before finalizing any other toyota deal from other dealers. Great experience. More

I wasn't looking forward to shopping for a used car, primarily because I don't like dealing with the hard sell of car sales and the less than forthright information that sometimes goes along with that. primarily because I don't like dealing with the hard sell of car sales and the less than forthright information that sometimes goes along with that. Suburban Toyota Troy and Andy Shayota changed that. Each of the staff I encountered at Suburan Toyota Troy were very friendly and helpful. They allowed space to look and not pressure but were very accomodating when I requested help or information. I worked directly with Andy Shayota. He had a great upbeat personality. He seemed invested in the relationships with his clients. He was friendly and helpful and shared some history of the dealership itself and in doing so made it clear that they value honesty in the sale as their reputation is more important than just the sale of a car. I've given the highest ratings to Andy and the dealership because they made the experience of shopping for a pre-owned vehicle (which I was dreading) a great experience and their pre-owned vehicles were very competitve for other cars in the area. Andy took care of every aspect of the sale with little effort on my part to get things together so that when I came in for the paperwork it was ready and quick with no hassle. Within two weeks, my parents also went to Andy to purchase a new vehicle and were happy with their experience as well. More