Suburban Toyota of Troy

UNABLE TO COMMENT ON THE WORK DONE AS I KNOW NOTHING ABOUT THE WORKINGS OF AUTOS REPAIR ETC. HOWEVER, I DO APPRECIATE MR. JIM KREGER IN SERVICE DUE TO HIS HONEST SUGGESTIONS TO ADVISE ME WHEN SOMETHING ABOUT THE WORKINGS OF AUTOS REPAIR ETC. HOWEVER, I DO APPRECIATE MR. JIM KREGER IN SERVICE DUE TO HIS HONEST SUGGESTIONS TO ADVISE ME WHEN SOMETHING SHOULD BE DONE AND MOST IMPORTANTLY HIS FRIENDLINESS AND CARE TO CHECK IF EVERY ITEM REQUESTED HAS BEEN TAKEN CARE OF. More

Lisa and Dominic both took exceptional, personal interest in making sure I understood the details of my transaction. Lisa explained options available on the Toyota I wished to purchase, and didn't press in making sure I understood the details of my transaction. Lisa explained options available on the Toyota I wished to purchase, and didn't pressure me to accept one from the lot that did not have everything I was looking for. Dominic explained a lower cost way to accomplish what I wished to do on purchasing my lease. More

I was there to purchase a car from a friend who was leasing that car from the dealership. Lisa and Dominic were friendly and knowledgeable, answered all of our questions, and gave us top-notch custome leasing that car from the dealership. Lisa and Dominic were friendly and knowledgeable, answered all of our questions, and gave us top-notch customer service. I wish all of my transactions could be this smooth. My friend is leasing a new car from the dealership. They didn't make any (or much) money from me and still treated me great. More

I normally purchase American car but after the experience at this dealership I will only purchase Toyota car from now on. My salesperson Jay was excellent he made feel comfortable he listened to my needs and at this dealership I will only purchase Toyota car from now on. My salesperson Jay was excellent he made feel comfortable he listened to my needs and found the exact car that was right for me . I love my camry and I will continue to be a loyal customer of this dealer. I would refer this dealership to anybody that needs excellent customer service at the right price. More

The salesman - Eric Ryan, was respectful of my needs and criteria. He was patient and not pushy but responsive to my financial requests. He provided me with the necessary information and knowledge to help criteria. He was patient and not pushy but responsive to my financial requests. He provided me with the necessary information and knowledge to help me feel confident regarding my decision. In future I was return to this dealer to work with this salesman. More

Initially I was reluctant about buying a Toyota due to most my family working for chrysler. From the moment I walked into Suburban Toyota I was greeted by Jay, whom immediately made me feel warm and welc most my family working for chrysler. From the moment I walked into Suburban Toyota I was greeted by Jay, whom immediately made me feel warm and welcome. Being a female I have encountered many dealers in the past who often times will speak to me as if I were a child. I never felt this at suburban. Jay treated me with respect and kindness from the moment I walked through the door. He was very informative, and courteous throughout the entire buying process. I felt as though he truly cared and wanted me in the right vehicle for my busy life style. I have recommended Suburban Toyota, and will continue to recommend Suburban to everyone I have encountered that is in the market for a vehicle. Jay made me feel as if I were truley part of the Toyota family. I say Koodoo's to you Jay and Suburban Toyota, for a job well done. Keep up the good work. Sheral More

George is a great saleman. This is my second car that I have purchased from him and I will do it again when my lease is up. He is a great saleman to me because he did not pressure me on making a sale. Th have purchased from him and I will do it again when my lease is up. He is a great saleman to me because he did not pressure me on making a sale. That gave me time to think and make a wise decision. More

I have been a customer of Toyota for years and feel confident in the product. I have also dealt with Dennis Barrera on several past transactions and found him to be honest, helpful and extremely know confident in the product. I have also dealt with Dennis Barrera on several past transactions and found him to be honest, helpful and extremely knowledgeable. Every transaction has been effortless and I feel that I have received the best deal possible. More

Have purchased two cars and had multiple routine service visits with this dealer. Highly recommend on all counts. Very helpful in finding the exact right car when purchasing. Supportive throughout the en visits with this dealer. Highly recommend on all counts. Very helpful in finding the exact right car when purchasing. Supportive throughout the entire purchase experience. All service (routine main. -- no problems) calls were prompt, convenient for me and well done. Most recently, my car was in an accident and the dealer went above and beyond throughout the entire repair process. More

I recently purchased a RAV4 from Suburban. I wanted I recently purchased a RAV4 from Suburban. I wanted to specifically bring to your attention the excellent professionalism which was demonstrated t I recently purchased a RAV4 from Suburban. I wanted to specifically bring to your attention the excellent professionalism which was demonstrated to us by both your salesperson, Ben, and his colleague Ray Borg. Ben was approachable, considerate and provided absolutely no pressure during the negotiations and sale. Similarly, Ray was particularly open to discussion and spent as much time as was necessary to clarify all aspects of the negotiation. Overall, we were very impressed and while initially prepared for the stereotypical car sale experience, this was quite the opposite. I want to convey my thanks to you and your team for establishing a code of conduct that is exemplary. We have been reassured that this will continue during he post sale relationship, and I am sure that this will be the case. I have no hesitation in conveying my experience to colleagues and friends, and shall gladly endorse Suburban, Ben and Ray in particular. Thank you for your courtesy and professionalism. More