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Suburban Toyota of Troy
Troy, MI
1,194 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,194 reviews
March 09, 2020
EXCELLENT TEAM AT TOYOTA! JC was patient and very informative! He gave me the best car at my price range! I would 100% recommend him to other buyers ESPECIALLY first time buyers! Kristen was on their informative! He gave me the best car at my price range! I would 100% recommend him to other buyers ESPECIALLY first time buyers! Kristen was on their online team and she did a wonderful job of sending me GREAT choices of cars in my price range. She has great customer service skills and she's personable. SHE'S AMAZING and I wouldn't have gone up there without her encouragement! GIVE HER A RAISE TOYOTA! Kelvin did my financing and explained everything VERY well! He also paired me with great warranties and customized my plan to fit my needs perfectly! MaryAnn is in the service department, she was friendly and very knowledgeable about Toyota vehicles. GO THERE AND SEE JC YOU WILL NOT REGRET IT! I will be using this team for my future purchases thank you!!! Sincerely, Very Satisfied Customer - Nicole More
by ndesigns001
Employees Worked With
Mary Ann McGee, Joe Chartier, Kelvin Toma, Kirsten Gardner
March 06, 2020
Made Car Buying an absolutely wonderful experience. Prompt, professional and courteous. Answered all my questions plus some I didn’t even think to ask. Our family will definitely be continued custom Prompt, professional and courteous. Answered all my questions plus some I didn’t even think to ask. Our family will definitely be continued customers. More
by Jeni
Employees Worked With
Chris Shade, Joe Chartier, Kelvin Toma
February 29, 2020
Saw a pre-owned vehicle they had online. Called that we were coming to see it, and Chris had it ready for us to test drive by the time we got there. We decided to purchase. The sale went very smoothly were coming to see it, and Chris had it ready for us to test drive by the time we got there. We decided to purchase. The sale went very smoothly More
by Mario & Tricia
Employees Worked With
Chris Yarbrough, Matt Stone, Paighton Pakulski
February 27, 2020
My wife and I recently purchased a Toyota from Melisa Altan of Suburban Toytota in Troy. We were very pleased with the selection process, help that Ms. Altan provided in selecting the right vehicle/opti Altan of Suburban Toytota in Troy. We were very pleased with the selection process, help that Ms. Altan provided in selecting the right vehicle/options for our family, and the knowledge and helpfulness she showed. I was able to borrow the vehicle for my family to see and Ms. Altan spent as much time as I needed answering several vehicle history question sand making sure it was clean and that I understood the many features when it was delivered - even cleaning several smudges on the outside herself! I am appreciative of the patience that the Finance Manager Kelvin T. also showed as we studied several warranty options. Thank you to Logen R. and his team for a thoughtful and thorough experience. More
by Steve
Employees Worked With
Logen Romain, Melisa Leah Altan, Kelvin Toma
February 25, 2020
We had an excellent experience at this dealership and with our salesperson Chris. Chris was very professional and straightforward. We appreciated being able to ask questions and appreciated that everythi with our salesperson Chris. Chris was very professional and straightforward. We appreciated being able to ask questions and appreciated that everything was done that met our highest expectations. We are not easy to please either! Our used car was professionally detailed and looked brand new when we picked it up. More
by mfdanna
Employees Worked With
Chris Yarbrough, Matt Stone
February 23, 2020
This was the first time I’ve ever bought a car on my own and the team made the buying process, answered all my questions, and guided through the process. Overall very happy with my experience here. and the team made the buying process, answered all my questions, and guided through the process. Overall very happy with my experience here. More
by colbertmadison
Employees Worked With
Joe Chartier
February 22, 2020
Awesome team to work with! I appreciate your honesty and all your help!! We went in, felt taken cared of and knew everything we needed to know to be happy and comfortable. all your help!! We went in, felt taken cared of and knew everything we needed to know to be happy and comfortable. More
by Humeraniazi08
Employees Worked With
Joe Chartier
February 22, 2020
I had the best experience from start to finish buying my new RAV4! Joe and Logan were awesome at helping me find the right vehicle for my needs! Matt did a great job explaining all the financial stuff! new RAV4! Joe and Logan were awesome at helping me find the right vehicle for my needs! Matt did a great job explaining all the financial stuff! More
by ale
Employees Worked With
Logen Romain, Joe Chartier, Matt Stone
February 21, 2020
Gary was very professional, warm, and concise when helping with my truck. He was very supportive when accomodating my request to expedite a brake service to my truck, in order for me to make it on tim helping with my truck. He was very supportive when accomodating my request to expedite a brake service to my truck, in order for me to make it on time for an evening event I had planned. I would highly recommend him to my friends and family. More
by Ivanrose
Employees Worked With
Gary Nemeth
February 15, 2020
New Rav4 Guy Mulder was easy to work with, very personable, and looking to connect with us on more than just a professional level. While the overall experience Guy Mulder was easy to work with, very personable, and looking to connect with us on more than just a professional level. While the overall experience was good, the downside was that once we decided on the car we were going to purchase, the time that we spent waiting while the necessary paperwork was prepared seemed fairly long. We got good service, got a fair trade in on our old car, and drove away in a used car that we'd shopped for on Consumer Reports online with no pressure at any time to "upgrade." More
by SeanD
Employees Worked With
Guy Mulder
