Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Toyota of Troy
Troy, MI
1,194 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,194 reviews
December 27, 2019
Fun while frugal I wanted a new car at a used car price. Excellent, well-priced inventory! My sales assoc. & the financing guy were funny, friendly & beyond helpful. I I wanted a new car at a used car price. Excellent, well-priced inventory! My sales assoc. & the financing guy were funny, friendly & beyond helpful. I came for a test drive & left with a new pre-owned car that I'll drive forever. More
by Fun 'n' frugal
Employees Worked With
I was referred to Troy by Suburban of Farmington Hills. Robert & Anthony were helpful & king. They could've tried to convince me to compromise my goals. Instead, they found exactly what I wanted within my price range & sent me to Troy., Joe Chartier, Kelvin Toma
December 26, 2019
Going above and beyond! In search of a new truck I was interested in the Tacoma TRD Pro model. Not being familiar with the Toyota products, Vinnie answered my many questions In search of a new truck I was interested in the Tacoma TRD Pro model. Not being familiar with the Toyota products, Vinnie answered my many questions and provided me with a personalized video of the Tacoma I was interested in purchasing. This was important to me as I live an hour and a half away from the dealership and my previous vehicle was already sold. When Vinnie heard that part of my story, he quickly arranged to have a porter come out and pick me up. It is this level of service and professionalism that I look for and found in Vinnie! -Ray More
by jeffreyG
Employees Worked With
Vinnie Szerlag
December 24, 2019
Excellent customer service as always When my 14 year old Camry required more than its usual oil change/inspection. I was immediately offered a ride home for the estimated two hours the r When my 14 year old Camry required more than its usual oil change/inspection. I was immediately offered a ride home for the estimated two hours the replacement/repair required. Two hours later Ashley called to say the shuttle was on its way to pick me up. My car was washed and waiting for me on my return to the dealership. More
by rbennet
Employees Worked With
Ashley Elsalman
December 23, 2019
Awesome costumer service. Would highly recommend to anyone looking for a new or used vehicle. Immediately was met with welcoming staff and continued throu costumer service. Would highly recommend to anyone looking for a new or used vehicle. Immediately was met with welcoming staff and continued through out the entire experience. More
by Mlilly
Employees Worked With
Logen Romain, Joe Chartier
December 23, 2019
Quick and Easy! Matt was professional and efficient. He has great customer service, and I would highly recommend purchasing a used car through Matt and/or Suburban To Matt was professional and efficient. He has great customer service, and I would highly recommend purchasing a used car through Matt and/or Suburban Toyota. More
by Case
Employees Worked With
Matt Traylor
December 23, 2019
Great Customer Service at Suburban Toyota, Troy I had a great experience at Suburban Toyota in Troy. JC assisted me to purchase my new car and I absolutely love it! JC was very patient and provided I had a great experience at Suburban Toyota in Troy. JC assisted me to purchase my new car and I absolutely love it! JC was very patient and provided good suggestions. I would strongly recommend this location!!!! More
by hanynessiem
December 21, 2019
She’s an amazing person, and very professional. Product very good product knowledge. I highly recommend working with Melisa. she made sure everything was taken care of properly. very good product knowledge. I highly recommend working with Melisa. she made sure everything was taken care of properly. More
by Nurten Bauer
Employees Worked With
Logen Romain, Chris Shade, Melisa Leah Altan
December 20, 2019
Integrity, customer service and results oriented Friendly and conscientious comes to mind regarding my interface with everyone I interacted with at this dealership. Also results oriented, they listen Friendly and conscientious comes to mind regarding my interface with everyone I interacted with at this dealership. Also results oriented, they listen and then deliver. I was buying a used car for my 18 year old grandson who is a working college freshman, and they found the perfect vehicle, actually provided two options at the perfect price point. Mission accomplished!!! George Jackson More
by gjack67325
Employees Worked With
Scott Tekely, Vinnie Szerlag, Kelvin Toma
December 19, 2019
On time for appointment and back when promised. They are very friendly and help in every way. The explain the options and give their feed back so you understand what the option are. They are very friendly and help in every way. The explain the options and give their feed back so you understand what the option are. More
by abledelivery
December 19, 2019
Matt and Dennis were awesome I had been to 5 dealerships before this trying to get into a 4wd vehicle in my price range. These guys took care of me right away and got me into a pr I had been to 5 dealerships before this trying to get into a 4wd vehicle in my price range. These guys took care of me right away and got me into a price range almost $100 less than any other dealer in the area. Matt was great about answering all our questions and getting us into a beautiful new pickup. I’ll send friends, family, and my 84 year old grandmother to this dealer because they treat people right and tell the truth. 5 stars would buy again. More
by Dcasey328
Employees Worked With
Matt Traylor
