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Suburban Toyota of Troy
Troy, MI
1,192 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,192 reviews
November 26, 2019
Stress less Purchase I wanted to commend your salesman Guy Mulder. After leaving another dealership due to my wishes not being adhered to, I came to Suburban Toyota at the I wanted to commend your salesman Guy Mulder. After leaving another dealership due to my wishes not being adhered to, I came to Suburban Toyota at the recommendation of my cousin Yvonne Johnson who advised me that Guy made her car purchase stress free. This is exactly what Guy did for me as well. I am beyond happy with my purchase of a Toyota Rav4, and I thank Guy Mulder for that!!!! More
by ddebea116
Employees Worked With
Guy Mulder
November 20, 2019
Excellent service. Guy was very friendly and helpful in Excellent service. Guy was very friendly and helpful in the process The manager was also nice and able to negotiate with him. I would definitely r Excellent service. Guy was very friendly and helpful in the process The manager was also nice and able to negotiate with him. I would definitely recommend it More
by cgranit
Employees Worked With
Guy Mulder, Scott Tekely, Matt Stone
November 17, 2019
Service! Always great service! Never have had a problem. Damon the service advisor is very friendly, attentive and get me in and out in no time. Great work and Always great service! Never have had a problem. Damon the service advisor is very friendly, attentive and get me in and out in no time. Great work and service all around! More
by Karen
Employees Worked With
Damon Douglas
November 14, 2019
Sean is very attentive and very prompt. The service is excellent and I would highly recommend Suburban Toyota for all your service needs. I look forward to servicing my vehicle at Suburban. excellent and I would highly recommend Suburban Toyota for all your service needs. I look forward to servicing my vehicle at Suburban. More
by Happy Customer
Employees Worked With
Sean Kowalik
November 13, 2019
Pathetically incompetent. Lacks professionalism and willingness to understand and resolve a situation. It’s a shame this guy is representing the Toyota brand. Truly shameful. willingness to understand and resolve a situation. It’s a shame this guy is representing the Toyota brand. Truly shameful. More
by AAS
Employees Worked With
Lazer Volaj, David Gottschalk
November 12, 2019
Vinnie is a very patient salesman. He takes his time to fully explain any questions I had, Most Importantly, his approach is helpful and knowledgeable, not pushy. He went the extra mile to show me a var fully explain any questions I had, Most Importantly, his approach is helpful and knowledgeable, not pushy. He went the extra mile to show me a variety of cars. More
by noleetrice
Employees Worked With
Vinnie Szerlag
November 12, 2019
Service was great! The service by Chris Yarbrough in Sales and Matt in Finance was great! The detailing left a bit to be desired but Chris took the car right back to be The service by Chris Yarbrough in Sales and Matt in Finance was great! The detailing left a bit to be desired but Chris took the car right back to be redone. More
by Mark & Kay
Employees Worked With
Chris Yarbrough, Matt Stone
November 10, 2019
New Car purchase I came in for an oil change and ended up purchasing a new vehicle. While it was unexpected and I was not really prepared to buy a new car, the staff I came in for an oil change and ended up purchasing a new vehicle. While it was unexpected and I was not really prepared to buy a new car, the staff at Suburban made the process as easy as possible with absolutely no pressure to buy! I have always had great experiences with Suburban Toyota for service and now I can add the sales team to the list of great experiences. More
by LG
November 08, 2019
Few words No, and don’t send me any more “stuff” I have to fill out! If I didn’t like your dealership don’t you think I would find another one? When I have a No, and don’t send me any more “stuff” I have to fill out! If I didn’t like your dealership don’t you think I would find another one? When I have a complaint I will let you know! Dennis, and Maryann are a pleasure. More
by tpmchillips
November 07, 2019
The Staff make purchasing a car effortless! I felt welcomed and 'at home' when I arrived. My sales rep took care of every important detail. There was no pressure to buy or any stress. They had I felt welcomed and 'at home' when I arrived. My sales rep took care of every important detail. There was no pressure to buy or any stress. They had the exact 2019 Sienna model I wanted with all the right specs, including low mileage, and a very good price. I also have a 2004 Sienna, runs great, 268,000 miles! More
by Mona
