Suburban Toyota of Troy

Few words No, and don’t send me any more “stuff” I have to fill out! If I didn’t like your dealership don’t you think I would find another one? When I have a No, and don’t send me any more “stuff” I have to fill out! If I didn’t like your dealership don’t you think I would find another one? When I have a complaint I will let you know! Dennis, and Maryann are a pleasure. More

The Staff make purchasing a car effortless! I felt welcomed and 'at home' when I arrived. My sales rep took care of every important detail. There was no pressure to buy or any stress. They had I felt welcomed and 'at home' when I arrived. My sales rep took care of every important detail. There was no pressure to buy or any stress. They had the exact 2019 Sienna model I wanted with all the right specs, including low mileage, and a very good price. I also have a 2004 Sienna, runs great, 268,000 miles! More

The only place I go for vehicles and service thereof! If you live a long life, it is important to cultivate a relationship with a car dealer. I have leased/purchased 18 vehicles in the last 12 years exclu If you live a long life, it is important to cultivate a relationship with a car dealer. I have leased/purchased 18 vehicles in the last 12 years exclusively at Suburban Toyota. I have had all my service done there as well. Looking forward to the next 18 vehicles...may 1 be a Supra! More

mother bought a tacoma through Gerrick. Met all her needs. Gerrick helped my mother with the purchase of her toyota tacoma. All her needs were met, he explained the vehicle thoroughly and answered all of her q Gerrick helped my mother with the purchase of her toyota tacoma. All her needs were met, he explained the vehicle thoroughly and answered all of her questions. Full tank of gas and clean inside and out. She loves it. More

Excellent experience as usual Excellent experience and service as has been my experience over the years. Smooth process in ordering, buying and financing yet another new car in thi Excellent experience and service as has been my experience over the years. Smooth process in ordering, buying and financing yet another new car in this dealership. More

First Car Purchase I had a wonderful experience from me first walking out in the door to leaving out with the keys to my first car! Everyone was very kind and patient si I had a wonderful experience from me first walking out in the door to leaving out with the keys to my first car! Everyone was very kind and patient since the process lasted until the closing of the dealership. More

Excellent service The maintenance service was completed earlier than what I expected it to be. I also had them install some mud flaps on the truck as well. I didn't m The maintenance service was completed earlier than what I expected it to be. I also had them install some mud flaps on the truck as well. I didn't mind paying to have those added on. More

Excellent Care I drove in without an appointment due to the scary “Check Engine” light and was still welcomed and served right away. They had to assess the problem w I drove in without an appointment due to the scary “Check Engine” light and was still welcomed and served right away. They had to assess the problem which would take some time and I asked them to go ahead and do my oil change at the same time (I had an appointment for that later in the week). The light was an indicator of a serious issue. Steve was almost apologetic for the “bad” news. Since I plan to drive this Prius for 300,000 miles and I have no current car payments, these repair costs are to be expected. They had all the parts on hand, took less time than estimated and Steve found a coupon to take $70 off the bill. I will always come back here for service for the next 145,000 miles and buy my next Prius here after we hit the mileage goal. More

Eyeopening A bit disappointed that when I recently purchased the Toyota Care Plus plan, I was not told that I already had the Toyota Care Plus plan. I was not to A bit disappointed that when I recently purchased the Toyota Care Plus plan, I was not told that I already had the Toyota Care Plus plan. I was not told this until I was picking up my truck after my tires were rotated. The service person told me that I had 11 more tire rotations. Huh??? Apparently, the plan was included in the extended warranty I had purchased with my new 2017 truck. I was informed that the recent purchase would be refunded. However, I don't believe I should have had to wait for a refund for a product I had already purchased from this dealership. More