Suburban Toyota of Troy

Very friendly personnel. This was my third car purchased Very friendly sales perso. This was my third car purchased this year. We may come back soon for another car... Thanks again! Best Regards, Moh Very friendly sales perso. This was my third car purchased this year. We may come back soon for another car... Thanks again! Best Regards, Mohammad Emamjomeh More

Awful experience I have purchased 3 cars and leased 3 others from the Suburban collection but Suburban Toyota has been the worst car buying experience to date. The sal I have purchased 3 cars and leased 3 others from the Suburban collection but Suburban Toyota has been the worst car buying experience to date. The salesperson made false promises, was unresponsive and seem uninterested throughout the entire process. Two dishonest examples that stand out, my request for the top of the line sound system and an official Toyota OEM remote auto start. I was told the only Tacoma that was on the lot had the premium sound system, which was incorrect. I was also told if I put money down, I could take delivery later in the week and an OEM remote start would be installed. When I returned to take delivery 5 days later I was told the starter was ordered but had not arrived yet. I accepted the vehicle and was given a "we owe you" for the starter and was told I could come back next week to have it installed once the product arrive. After a week of no response, I reached out to my rep again. At that time, I was informed the official Toyota remote starter was not available for the Tacoma and only an aftermarket option was eligible. What was "ordered" if the item is not produced for my specific vehicle? The sales manager had the same unenthusiastic attitude as the sales rep. Even acting as if filling the paper work was such an inconvenience for him. A process that started 45 minutes after the pre-schedule time. I understand being busy and running behind but a sales manager should have outstanding customer service skills and be able to check their attitude between each client. I have now had the truck about 10 months and have visited the service department on 3 separate occasions. The service dept. has been satisfactory, I don't feel they go above and beyond but the process is always clear, easy and efficient. Working within the shuttle service area makes the process even easier. I will continue to do business with the other Suburban Collection dealerships but advise people looking for a Toyota to venture to another dealership. More

Review of Leng H. at Suburban Toyota Leng Huang was very helpful and spent a lot of time walking us through step-by-step in our purchase of a 2017 Highlander Hybrid. She gave us a good de Leng Huang was very helpful and spent a lot of time walking us through step-by-step in our purchase of a 2017 Highlander Hybrid. She gave us a good deal when we traded in our RAV4. She was kind and very friendly. And was very patient with us. I would recommend Leng Huang to anyone who is interested in a purchasing a vehicle from Suburban Toyota. More

Very Positive Experience To begin with, the staff at Suburban Toyota is very friendly and they understand your needs. we were connected with Mr. Lazer who helped us with the v To begin with, the staff at Suburban Toyota is very friendly and they understand your needs. we were connected with Mr. Lazer who helped us with the vehicle we were looking for. Lazer was very friendly and walked us through the entire process and made our experience very delightful. Hopefully, Suburban Toyota will keep up the good work in making their customers happy and getting great feedback from them. Best Wishes! More

Suburban toyota responded Excellent experinces. Mr Goerge is so knowledgeable and professional. He was able to keep me updated and did everything he could to help me and get me Excellent experinces. Mr Goerge is so knowledgeable and professional. He was able to keep me updated and did everything he could to help me and get me all the information I needed. I will definitely come back when I am ready to purchase a new car! Amazing service! Great people! More

Great experience One of my friend recommend suburban toyota and my whole experience at the dealer was fantastic. Guy from Suburban Toyota made my first dealership expe One of my friend recommend suburban toyota and my whole experience at the dealer was fantastic. Guy from Suburban Toyota made my first dealership experience remarkable. I shopped around the troy motor mall looking for other car but I felt like I was taken advantage of. After sitting down with guy, i can confidently say he made one of my first huge steps in life a fun, no pressure experience. He went the extra step to bring the car i finally brought from farmington hill branch of toyota. Mike the financial manager was extremely kind as well, it's a great place. Thanks!!! More

First lease ever, super easy, no pressure. Lazer from Suburban Toyota made my first dealership experience fantastic. Before I settled on a car, I shopped around the troy motor mall looking for Lazer from Suburban Toyota made my first dealership experience fantastic. Before I settled on a car, I shopped around the troy motor mall looking for low prices. Unfortunately, before Toyota, I felt like I was taken advantage of. After sitting down with Lazer I can confidently say he made one of my first huge steps in life a fun, no pressure experience. I highly recommend anyone who needs a reliable car, low monthly price and a salesman you can trust it's Lazer from Suburban Toyota. Mike the financial manager was extremely kind as well, it's a great place. Thanks!!! More

Lazer made the process enjoyable! Typically shopping for cars and dealing with salespeople are not enjoyable experiences in my opinion. Lazer Volaj and the team at Suburban Toyota chan Typically shopping for cars and dealing with salespeople are not enjoyable experiences in my opinion. Lazer Volaj and the team at Suburban Toyota changed all of that. My husband and I were shopping for a used RAV4 to replace our 2010 Toyota Corolla (also purchased from Suburban Toyota). Lazer worked with us, considered what was important to us and provided us with options we had not considered. A low mileage lease with option to buy made a beautiful brand new Barcelona Red 2017 RAV 4 affordable and allowed us to consider a vehicle we may not have considered otherwise. Logen Romain took the time to explain the finance options and answered our many questions. Lazer was very personable and made the process fun and stress free with no high pressure sales techniques. I would highly recommend working with Lazer Volaj if you are considering a vehicle. More