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Suburban Toyota of Troy
Troy, MI
1,194 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,194 reviews
July 08, 2017
My first brand new car I was very nervous buying a new car. I always had used vechiles. When I met Leng she made me feel that I was her only priority. She took her time a I was very nervous buying a new car. I always had used vechiles. When I met Leng she made me feel that I was her only priority. She took her time and explained the features in the vechile. When I thought the car had a brake issue she went with me and reassured me that everything was okay. She was very detailed to explain the price, coverage, and fit me in the car I wanted. The experience was excellent!!! Especially seeing that this was my first car!!! More
by Iwanicki1
Employees Worked With
July 08, 2017
expierience buying a new car I went to 5 dealerships until I went to Suburban Toyota. IT was worth the 2 hour drive. I could not make up my mind on color and options but Suburban I went to 5 dealerships until I went to Suburban Toyota. IT was worth the 2 hour drive. I could not make up my mind on color and options but Suburban has a great inventory. It was easy to make a decision. More
by talas5
Employees Worked With
July 08, 2017
Fantastic salesperson Leng was an excellent salesperson. She was not high pressure but very helpful in trying to find the right car for us. She was very knowledgeable and Leng was an excellent salesperson. She was not high pressure but very helpful in trying to find the right car for us. She was very knowledgeable and a pleasant person to deal with. Would recommend her to anyone wishing to purchase a new Toyota. More
by rl123
Employees Worked With
June 30, 2017
No attention to detail Have been coming here for four years. Always felt hustled to buy something I didn't need. Showed me filters (air and cabin) that did not come from my Have been coming here for four years. Always felt hustled to buy something I didn't need. Showed me filters (air and cabin) that did not come from my car. Lost all service records for my car and said vehicle had not been here in four years. More
by No longer a customer
Employees Worked With
Do not know
June 28, 2017
It was good Buying experience of my new RAV4 went wonderfully. Lazer was very knowledgeable about the new product. Would recommend lazer to anyone coming to Sub Buying experience of my new RAV4 went wonderfully. Lazer was very knowledgeable about the new product. Would recommend lazer to anyone coming to Suburban and Toyota More
by Pirooz52
June 21, 2017
Disappointed I just purchased a 2017 4runner and brought it in for its 5k service. I added to my service appointment that I would like the balance checked on my ti I just purchased a 2017 4runner and brought it in for its 5k service. I added to my service appointment that I would like the balance checked on my tires due to some vibration at highway speed. Upon arrival the service adviser immediately tried to write off my concern. The service I was in for included a tire rotation so I figured it wouldn't be a big deal to check balance. When my car was done I discovered there was no note on my service order about the vibration and the balance had not been checked. When I asked about it the I was told in a rude tone "there is nothing wrong with your vehicle". I use to be a service writer, there is no way you can tell visually if a tire is out of balance unless something is very wrong. Further more this service includes a wash and vacuum. They didn't do a great job on the wash like they have in the past and they didn't vacuum at all. Strongly considering taking my business else where. More
by Shaun
Employees Worked With
Matt Marziali
June 13, 2017
Recognizing Scott Spoke to Scott for a matter I couldn't resolved with another employee of 'Suburban of Troy' and he provided the solution which I expected. Many Thanks Spoke to Scott for a matter I couldn't resolved with another employee of 'Suburban of Troy' and he provided the solution which I expected. Many Thanks for his understanding and for standing by his word. More
by CarBud
Employees Worked With
Scott Tekely
June 09, 2017
Dennis is great. Brought cat is for service, knew I would need a new car is a couple years. Dennis talked to me and showed me there were still good people left in the Brought cat is for service, knew I would need a new car is a couple years. Dennis talked to me and showed me there were still good people left in the car sales industry.. More
by basic
Employees Worked With
June 05, 2017
New Camry purchase Great service. Great dealership. I've known Dennis for years. I purchased my first Camry from him as well as leasing other vehicles for the past 15 ye Great service. Great dealership. I've known Dennis for years. I purchased my first Camry from him as well as leasing other vehicles for the past 15 years. All of his sales reps are excellent. More
by Ralbey
June 01, 2017
Perfect Experience I've bought my second Camry car from Suburban Toyota/Troy. Leng has the experience and the ability to simplify any obstacles that car purchaser m I've bought my second Camry car from Suburban Toyota/Troy. Leng has the experience and the ability to simplify any obstacles that car purchaser might face. Leng is still the best to deal with and I will always put her in my first priorities when it comes to purchase a new cat. Suburban should be proud of her. Thank you so much Leng ! More
by Omar&Hanaa
Employees Worked With
