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Suburban Toyota of Troy

Troy, MI

4.4
1,194 Reviews
"From your first car to your dream car and everything in between." Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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2100 W Maple Rd

Troy, MI

48084

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Showing 1,194 reviews

December 31, 2016

Very pleasant experience in buying a car The dealership is great. Sales person Ray Sadler was very nice to deal with. He explained every details of the car and made the transaction very smoot More

by GOPAL ROY
Recommend Dealer
Yes
Employees Worked With
Ray Sadler
Jan 02, 2017 -

Suburban Toyota of Troy responded

Congratulations on the new vehicle! We are always happy to hear from satisfied customers such as yourself and we look forward to helping you with the next one!

December 26, 2016

Conner Henry Awesome Service Conner Henry, thank you for your patience in explaining each and every details of cars and options in buying car. Good Service. Awesome Service. More

by Ashok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Jeney
Jan 02, 2017 -

Suburban Toyota of Troy responded

Thank you for your great feedback!

December 21, 2016

Excellent Service- Above & Beyond! Great Experience Above & Beyond - Betty & Tamara Reynolds The dealership was great. Our saleswoman, Leng was very prepared and went out of her wa More

by Tamara807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leng Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2016 -

Suburban Toyota of Troy responded

Betty and Tamara, thanks for the great feedback! We are so pleased to hear that Leng went above and beyond to make your car buying experience so positive and enjoyable. Enjoy your new vehicle and we can't wait to work with you again next time you stop in!

December 16, 2016

at least its Christmas. Really nice Toyota dealership for this area. The staff seems to change like the seasons up in the service lane but they have great Master techs that t More

by TONY.S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Marziali
Dec 19, 2016 -

Suburban Toyota of Troy responded

Tony, thank you for the feedback! We are glad to hear that Mitchell was able to get you in and made your experience with our service department a positive one. We look forward to working with you again in the future, and have a Merry Christmas!

December 06, 2016

knowledgeable, professional, and considerate It was a great pleasure to meet and talk to Demarcalin the other day. He has been extremely nice and helpful with accompanying me throughout my test d More

by troyguy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Demarcalin Sylvestre
Dec 06, 2016 -

Suburban Toyota of Troy responded

We always appreciate positive feedback and we are happy to hear Demarcalin met all of your car shopping needs when you purchased your new vehicle. We look forward to servicing your vehicle and helping you out with the next one!

November 19, 2016

Great Experience Ray knew exactly what I needed when I was looking to buy a Highlander. We went through the lot to be certain my new car had everything I wanted - dow More

by Marilyn S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Smith, Ray Sadler
Nov 22, 2016 -

Suburban Toyota of Troy responded

Marilyn, thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with Ray! Congratulations, and enjoy your new Highlander! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

November 18, 2016

Awesome service & staff! The buying experience I had with Suburban Toyota was exceptional. From the staff down to the service, I was very much satisfied. Keep up the good wo More

by Jocelyn Pimentel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Talampas, Ray Sadler
Nov 18, 2016 -

Suburban Toyota of Troy responded

Jocelyn, thanks for the feedback! It's great you had a positive experience with us and we can't wait to work with you again!

November 15, 2016

Great Experience The dealership was great. They had a huge selection of Highlanders to choose from. That was the real reason that we selected the dealership. Leng wa More

by Mark and Lisa J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leng Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leng was incredible to work with. Very knowledgeable about the Highlander and went the extra step to make this deal happen. Would definitely recommend Leng to family and friends.
Nov 17, 2016 -

Suburban Toyota of Troy responded

Mark and Lisa, thank you for the feedback and congrats on your new Highlander XLE! Customer service is our top priority and we are so glad that Leng provided that to you. We hope you continue to love your new vehicle and we can't wait to work with you again in the future!

November 10, 2016

never again Never visit this service department again worst experience ever identify additional repairs needed just started doing them and did not take my time in More

by eddiewardooo@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
they made me select an employee not sure on who it was, Matt Marziali
Nov 10, 2016 -

Suburban Toyota of Troy responded

Thank you for your feedback. Our Service Manager, Steve Hough, has been made aware of your experience. If you would like to speak further, he can be reached at 248-643-8500, or shough@suburbancollection.com.

October 31, 2016

Very Attentive Despite thinking that we were going to buy a sedan, we changed our mind at the last minute and bought an SUV. Leng rolled with the punches and helped More

by jboat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leng Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2016 -

Suburban Toyota of Troy responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Leng and we look forward to serving you again in the future!

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