Suburban Toyota of Troy

It was a pleasant experience and everyone left happy. My buying experience at Suburban Toyota with Scott Tanke went very well. I did not intend to purchase a car that visit but after sitting down with Sc My buying experience at Suburban Toyota with Scott Tanke went very well. I did not intend to purchase a car that visit but after sitting down with Scott and going over all of our options, we decided to buy our Rav IV. Scott answered all of our questions, was informative, was not overbearing. I would recommend Scott to anyone that was interested in buying a new car. Finally we are very happy with our Rav IV, it is a very nice vehicle. More

They treat you like .. bad customer service and and no respect at all to customers .... Been there twice in six months , bought 2 cars ... But end up not happy , especially bad customer service and and no respect at all to customers .... Been there twice in six months , bought 2 cars ... But end up not happy , especially the used cars manager ..., I just don't know how they have someone like hom there .... He doesn't know what is word respect mean , and when I signed my paper work , went home and found 50 dollars extra on my deal , and when I asked why he said that was our deal , just doesn't make sense , u lie for 50 dollars ? Guys a customer that visit your dealership is there for you to make money so treat him the way he deserve , not your fake smile , that make him feel like you are treating him like a kid just show him the respect . More

Great experience with Leng Huang and this Dealership Leng was great to work with and got me into a new car quickly. She also helped me sell my used car. I love my vehicle. I will definitely go back to he Leng was great to work with and got me into a new car quickly. She also helped me sell my used car. I love my vehicle. I will definitely go back to her when I need new car next time. More

Fabulous Experience, Impressive Staff, Awesome Car! If you want a great experience, quality automobile and best financial assistance, then this is the dealership for you. I am very pleased with how atte If you want a great experience, quality automobile and best financial assistance, then this is the dealership for you. I am very pleased with how attentive, cooperative and informative all of the staff were during my recent visit/new lease -- especially, Cheryl Noda, Dennis Barrera and Stu (Finance Guy). This is my second car from Suburban Toyota and I'm pleased to say that I've "upgraded" to what I believe is a premium ride. Dennis and Cheryl made that happen for me and I couldn't be more grateful. The overall experience was fun and that's what getting a new car should be about! I was treated with respect, my requests were heard and followed through for me. The car is a beauty and I will refer my friends and anyone who will listen to Suburban Toyota. Thanks. More

Cheryl made my purchase fun! I was a little nervous because I had never purchased the Toyota before. Little did I know I would have the experience of a lifetime. Cheryl made my pu I was a little nervous because I had never purchased the Toyota before. Little did I know I would have the experience of a lifetime. Cheryl made my purchased fun, fast and easy. She was so professional and courteous, there is no doubt in my mind I will be back to her again for my next Toyota purchase. I never thought that I could actually have fun making such a large purchase; but that was the case working with Cheryl. It was great leaving the dealership in the vehicle I really wanted. I understood how to use every feature thanks to her knowledge of the vehicle and thorough explanations of how everything worked. I'm ready to buy another one!!! More

Service Experience Got my Toyota Camry serviced today. I had a little miscommunication with the service adviser. I wish my adviser took time and explained a little more Got my Toyota Camry serviced today. I had a little miscommunication with the service adviser. I wish my adviser took time and explained a little more about the coupons and charges. Everything else went good. More

Overall the experance was good. the experance could have been more pleasant if Scott the manager would have been more customer friendly. He came across very arrogant, unprofitional the experance could have been more pleasant if Scott the manager would have been more customer friendly. He came across very arrogant, unprofitional and demeaning. We were on the verge of walking out, but we needed a vehicle ASAP and my son really liked the car. My wife and I have leased more then 25 cars including Laxis, BMW, Jaguir, Mercedes, Cadillac, and Toyata in the 30 years. In Fact I bought two new Toyotas from your dealerships for my two kids. We've never faced any manager who basically told us he did not care for our business, because he has met his end of the year sale target and has closed the books. On the contrary Nathan did a great job. He was very helpful, courteous and friendly. He answered all our questions and concerns. I will make sure to tell my family members or friends to avoid Scott if they Happen to come to your dealership. Hashim Yard MD More

Great Dealership! I had a great experience buying my Certified Pre-Owned Camry from this dealership. My salesperson Kurt was very professional, helpful and friendly. I had a great experience buying my Certified Pre-Owned Camry from this dealership. My salesperson Kurt was very professional, helpful and friendly. I will definitely recommend this dealership to others. More