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Suburban Toyota of Troy
Troy, MI
1,194 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,194 reviews
July 30, 2014
Good experience A note of appreciation for Guy. He helped me with all the information to make the decision and then eased the process making it a smooth buying experi A note of appreciation for Guy. He helped me with all the information to make the decision and then eased the process making it a smooth buying experience. More
by Alok Kupati
Employees Worked With
Guy Mulder
July 24, 2014
Great attitude and demeanor Lisa was great to work with and I found her approach refreshing. She did not employ the usual car sales technique and made the entire experience enjo Lisa was great to work with and I found her approach refreshing. She did not employ the usual car sales technique and made the entire experience enjoyable. I would most certainly work with her again. Regarding the conditioin of the vehicle at delivery, the outside had an obvious paint chip and instead of offering to fix it, they ordered paint for me to do it. The inside of the vehicle was also lacking in clean up detail. It was a demo model, and picking it up on a busy Saturday was an error in judgement on my part. I should have left the vehicle and had them clean it properly while they were fully staffed. More
by idacorp
July 18, 2014
Enthusiastic and empathetic Leng did everything in her power to make my purchasing experience as quick, comfortable, and understandable as possible. Everything from cleaning up p Leng did everything in her power to make my purchasing experience as quick, comfortable, and understandable as possible. Everything from cleaning up problems with the secretary of state, to carefully explaining financing options, to making sure that I was comfortable in the waiting room. An excellent sales-woman. More
by tristan.seaver
Employees Worked With
July 03, 2014
best customer service Ms. Huang showed us the upmost professionalism that I come to expect from a Toyota dealership and we were given just that. I would highly reccommend s Ms. Huang showed us the upmost professionalism that I come to expect from a Toyota dealership and we were given just that. I would highly reccommend stopping in to see what Toyota and Leng have to offer. More
by Jim Hudgins
Employees Worked With
June 06, 2014
Good Job Ivan It's been about two months now since I purchased my 2014 Corolla LE ECO Plus. It's a nice budget car that has a stylish design. It is great on fuel ec It's been about two months now since I purchased my 2014 Corolla LE ECO Plus. It's a nice budget car that has a stylish design. It is great on fuel economy . I spend about $25 less compared to my previous car per month in gas. Thanks to Ivan for helping us to choose better car than what we had before. Keep up your good work. See you soon. More
by aganesan5
June 05, 2014
Leng's Review I got the car I want for the price I can afford! Awesome customer service from Leng! Will come back for another purchase (budget permitting). I got the car I want for the price I can afford! Awesome customer service from Leng! Will come back for another purchase (budget permitting). More
by wendyliza08
Employees Worked With
June 02, 2014
Why I bought my Toyota from Suburban! Guy Mulder is the most patient, caring, friendly, and knowledgeable car consultant that I have ever met. I bought my Camry from Suburban Toyota becaus Guy Mulder is the most patient, caring, friendly, and knowledgeable car consultant that I have ever met. I bought my Camry from Suburban Toyota because of him. Everyone else I met through the process was extremely polite and willing to roll out the red carpet for me. You have a great team at Suburban Toyota! Thank you! More
by svolk
Employees Worked With
Jeff, Guy Mulder
May 29, 2014
Great Dealership! Guy Mulder, approached me in the lot as I was looking for a new car. Guy left a very good impression on me in the 5 minutes I talked to him. I retu Guy Mulder, approached me in the lot as I was looking for a new car. Guy left a very good impression on me in the 5 minutes I talked to him. I returned and asked for him, Guy truly want's to help you without being pushy and obnoxious. I would highly recommend Guy to my friends and relatives. More
by RICKNEFF
Employees Worked With
Guy Mulder
May 29, 2014
Outstanding Positive Experience Leng Huang is a real +++++ gem. I had been looking for over a year for a new car at Ford, GM & Chrysler Dealers.( Bad experiences) This Toyota dealer Leng Huang is a real +++++ gem. I had been looking for over a year for a new car at Ford, GM & Chrysler Dealers.( Bad experiences) This Toyota dealer was a big surprise. Totally a pleasant experience. Leng should get sales person of the year. She won us over. She spent a lot of time with my wife and me explaining all the cars until we felt we found the right SUV. The RAV is great. Hats off to Dennis who helped us resolving the $ end of our purchase. More
by ron2945
May 21, 2014
Horrible experience at Suburban Going by the reviews for Suburban Toyota I had my appointment at Victory Toyota cancelled for a part recall. I scheduled the service appointment with Going by the reviews for Suburban Toyota I had my appointment at Victory Toyota cancelled for a part recall. I scheduled the service appointment with them well in advance. I drove 40 miles to Suburban on a Saturday early morning to find that they do not have the part. It was really frustrating since they knew I was coming in for a part recall. The person at the service desk (Greg - not sure if I got the name right) was very rude and also did not seem to be apologetic in his behavior. A big disappointment for driving all the way on a weekend and not having the job done. More frustrating was the rude behavior. Francis More
by francisglobo
