Suburban Toyota of Troy

This is so unusual for me because I have very high expectations and never feel any desire to write a review, much less feel like taking the time to set up an account to write one. That being said, th expectations and never feel any desire to write a review, much less feel like taking the time to set up an account to write one. That being said, the reason why I have given all "5's", is in my opinion, they have earned it. I visited 4 dealers and test drove 10 cars in just a few days, and was frankly tired of the stereotypical games that various sales people were playing with varying degrees of obviousness (all obvious BTW). I didn't get that with Suburban or my salesperson Garrett. We talked cars, I felt like we were both on the same page of mutual respect. I felt he knew what he was talking about, and I felt he understood what I was talking about. I overestimated my time to get to the dealer and was 10 minutes early. He was ready for me with the car sparkling out front. I had to make another appt with another dealer (against my better judgement); I ran late (and communicated it), they still weren't ready when I showed and said the car was getting washed for the test drive as an excuse. The car came around and was filthy with brake dust all over the wheels. This was my third Toyota purchase. I've purchased them all at different dealers locally, out-of-town, and out-of-state. Based on this experience, I will be checking out Suburban Toyota first before anyone else, even though I live 80 miles away. Thank you Suburban More

My wife and I arrived on a wet and chilly evening walking around the pre-owned lot. Guy Mulder came out to meet us and asked a few questions, including a price range, to see if he could help us. I was consi around the pre-owned lot. Guy Mulder came out to meet us and asked a few questions, including a price range, to see if he could help us. I was considering replacing a mid-size Saturn station wagon and was not quite sure what I wanted to look at since I didn't want a SUV but a sedan didn't accommodate the occasional need to carry cargo. Guy asked what we thought of the Toyota RAV-4; I said that it might be OK. We then saw a Toyota Venza that had recently come off a lease, a model with which we were not at all familiar with. Guy said that would be a little above the price range, and I replied that I could possibly be somewhat flexible on that. The exterior was somewhat appealing but when Guy showed us the interior we were impressed with the spaciousness and attention to detail and functionality. We asked to take a test drive and again were favorably impressed. So we went inside to talk more seriously. Guy answered a few questions we had and we put down a deposit. The next evening we returned to take delivery. Our only negative commment is that it was not until the signing of the final paperwork were we given information with prices on post-warranty extended service agreements - it was too much to sort through in a short time. More

I recently purchased a new Toyota Prius at Suburban Toyota in Troy. Sue Haji was my salesperson and Andy Shayota was the finance person. Both of them ere extremely professional, helpful, friendly and m Toyota in Troy. Sue Haji was my salesperson and Andy Shayota was the finance person. Both of them ere extremely professional, helpful, friendly and made the experience very easy and pleasant from getting the appraisal on the Prius I was trading in to selling me the new Prius. I would highly recommend both of the to anyone looking or a car. I would return to this dealership and ask for them to be my team again the next time I'm looking for a car. More

Ray was and is and excllent laid back no pressure salesman. He made the purchase of my sons first car great. We received excellent and quick service. The deal was very smooth and easy. Great expe salesman. He made the purchase of my sons first car great. We received excellent and quick service. The deal was very smooth and easy. Great experience. Angie Santi More

I researched in multiple dealerships on 2013 Camry and finally ended up purchasing it from your dealership. George Varughese right from the beginning was very good to work with. He was extremely patient i finally ended up purchasing it from your dealership. George Varughese right from the beginning was very good to work with. He was extremely patient in answering all questions we had and was very prompt in updating us constantly with any of our requests. I had a great experience overall and will recommend Suburban Toyota Troy and the service of George anytime to my friends. More

This was the best experience I think we've ever had at a car dealership! The sales staff was friendly, personable and went out of their way to make sure they knew exactly what we were looking for. I at a car dealership! The sales staff was friendly, personable and went out of their way to make sure they knew exactly what we were looking for. I would recommend this dealership to anyone, and would definitely come back! More

The customer service was outstanding. My wife and I enjoyed our car buying experience very much. Kamil Abdullah was the best!! He listened to my wife and I and he worked on getting us exactly what we enjoyed our car buying experience very much. Kamil Abdullah was the best!! He listened to my wife and I and he worked on getting us exactly what we wanted and at a price we wanted to pay. My last car buying experience at Tamaroff of Southfield was less than desirable and I will never buy a car from there again. They were not service orientated. I felt as If their approach was take the car or leave it because the car will sell itself. But at Suburban Toyota I felt as if they wanted my business and it was a great feeling working together. Thank you Suburban Toyota. I will definitely buy my next new car there and I will tell all my family and friends to go there as well. More

It was great working with Ray and Andy. I very much liked their service. They got me a perfect deal. I would sure recommend them. their service. They got me a perfect deal. I would sure recommend them. More

Excellent sales person. We recommend him because he makes everything clear and gives choices to customer not mandating them at all. Plus we had previous car which is excellent product and we just love makes everything clear and gives choices to customer not mandating them at all. Plus we had previous car which is excellent product and we just love it. More

This is a follow up review regarding the terrible treatment I experienced from Toyota Surburban's Dennis Barrera and the lease turn in process. I am pleased to say that the same day I submitted my r treatment I experienced from Toyota Surburban's Dennis Barrera and the lease turn in process. I am pleased to say that the same day I submitted my review, the Sales Manager Dan promptly responded to my review. He was very apologetic, took complete ownership of the mistakes and then he went as far as to offer me a $50 giftcard for my troubles. Dan, thank you so much for your EXCELLENT customer service, you can be assured that you have rectified this matter and I am very pleased with the overall outcome. Gayvon Cooper More