Suburban Toyota of Troy

MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING PAPERWORK WAS TURNED INTO THE DEALERSHIP ON FEB 27TH, TWO MONTHS LATER I RECEIVE A CALL FROM TOY MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING PAPERWORK WAS TURNED INTO THE DEALERSHIP ON FEB 27TH, TWO MONTHS LATER I RECEIVE A CALL FROM TOYOTA FINANCIAL REGARDING THIS LEASE TURN-IN AND WHEN I WAS PLANNING ON TURNING IN THE VEHICLE, I TOLD THEM THAT I HAD TURNED IN THAT CAR TWO MONTHS AGO, WHY AM I BEING CONTACTED, SO IT WAS SUGGESTED THAT I CALL THE DEALERSHIP TO FIND OUT WHAT'S GOING ON. SO I CALL THE DEALERSHIP TO INQUIRY WHY I'N STILL BEING CONTACTED WHEN I TURNED THE CAR IN 2MONTHS AGO. I SPOKE TO DENNIS BARRERA AND EXPLAINED TO HIM THE SITUATION, HE SAID THAT HE DID INDEED HAVE THE KEYS BUT HE DID NOT HAVE THE ODOMETER PAPERWORK AND PROCEEDED TO TELL ME THAT ULTIMATELY I WOULD HAVE TO COME INTO THE DEALERSHIP TO SIGN OFF, BUT INSTEAD OF SAYING TO ME, MS. COOPER LET ME CALL YOU RIGHT BACK AND DOUBLE CHECK ESPECIALLY SINCE YOU ARE SAYING YOU DID TURN IN THE PAPERWORK HE DID NOT, SO I HAD TO DRIVE ALL THE WAY TO THE DEALERSHIP AND WHEN I GOT THERE HE COMES OUT WITH A COPY OF SAID PAPERWORK SAYING THAT HE DID FIND IT AND HE HAD FAXED IT OVER TO TOYOTA FINANCIAL. I WAS LIVID FOR TWO REASONS, HE WAS PLAIN RUDE TO ME THE ENTIRE TIME AND WHEN I DID GET TO THE DEALERSHIP, I HAD TO ASK FOR AN APOLOGY FROM HIM FOR HAVING ME TO WASTE MY GAS TO COME TO THE DEALERSHIP WHEN EVERYTHING THAT HE NEEDED WAS ALREADY THERE. I AM VERY UNHAPPY AT HIS CRASSNESS AND HIS UNAPOLOGETIC DEMEANOR. I WILL NOT EVER BUT ANYTHING FROM THIS DEALERSHIP NOR WILL I RECOMMEND YOU ALL TO OTHER PEOPLE. THIS WAS A TERRIBLE ENDING TO A WONDERFUL RELATIONSHIP GAYVON COOPER More

This is my second time buying from Toyota Scion. Garrett is the best salesman there. always very helpful and very down-to-earth and will always make sure you are happy is the best salesman there. always very helpful and very down-to-earth and will always make sure you are happy More

Suburban Toyota is by far the best car dealer I dealt with here in America and I went to about 20 of them. I was working with Ray Sadler from Sales and Andy Shayota from Finance. Together these two are a with here in America and I went to about 20 of them. I was working with Ray Sadler from Sales and Andy Shayota from Finance. Together these two are an exceptional team. Given the fact that I have absolutely no credit (new in the country) I was rejected by all banks and car dealers to finance a car even with 50% down. Sadler and Shayota would not take no for an answer kind of guys. They worked all day to help me finance my Toyota Camry SE V6 and get me the best possible rate, which when I shared with some of the people I know was told it’s a very competitive rate even if I have an established credit history which I have none. I also didn’t have to put anything close to 50% down. The finance Manager, Andy Shayota, was in office at a Friday night until 8 PM to make this deal happen calling people on their cell phone in the after business hours. Ray Sadler on the other hand not only stayed with me to see this deal come to fruition but also gave me a lift to Alamo car rental in Detroit airport and back to the dealer premises (hour and a half round trip). He was probably back at home by 10pm that night. I did extensive research and I know they hardly made any money on this deal but despite of that they were more than willing to give their all to help me. Now I have a cool Toyota Camry SE V6 and a credit line that would act as the means to establish my credit score in this country, something that was causing me a lot of distress given that no one wanted to deal with me in the first place due to the lack of a credit history. Thank you Suburban Toyota in Troy. Thank you Ray Sadler and Andy Shayota. You made it happen. More

I have purchased both of my Toyotas at Suburban. I also have the serviced at the dealership. Friendliness and thoroughness are very important and the staff delivers each and everytime. Thanks to all at S have the serviced at the dealership. Friendliness and thoroughness are very important and the staff delivers each and everytime. Thanks to all at Suburban Toyota! More

Every one was very friendly, helpful and caring. This was our third car purchase from this dealership and it has always been an excellent experience. Keep up the good work! Kamil has the patience of a was our third car purchase from this dealership and it has always been an excellent experience. Keep up the good work! Kamil has the patience of a saint!!!! I beleive you are lucky to have him! More

Greg Johns is friendly,helpful and knowledgeable.He makes visits to the service department as painless and pleasant as possible.Great job Greg.You are appreciated. visits to the service department as painless and pleasant as possible.Great job Greg.You are appreciated. More

I had a great experience at Suburban Toyota-Scion. My salesman Kamil Abdullah was very friendly and helped me find a car with all the features I needed. I love my 2013 Camry SE and will not hesitate to r salesman Kamil Abdullah was very friendly and helped me find a car with all the features I needed. I love my 2013 Camry SE and will not hesitate to refer friends and family that are in the market for for a Toyota or Scion. More

My overall experienced with Surburban Toyota was good. When I had a question Ray and Andy got the answer for me. I would recommend any one looking for a car to check Surburban in Troy, MI. Keep up the goo When I had a question Ray and Andy got the answer for me. I would recommend any one looking for a car to check Surburban in Troy, MI. Keep up the good work. Thank you, Y. Smith More

This is my 7th car purchased from this dealership. I return because of the people who work at the dealership. Their location is also important. return because of the people who work at the dealership. Their location is also important. More

This was my third lease with Suburban Toyota and I am never disappointed. George is extremely helpful and understanding of my needs and always gets me a super deal. Dennis is very accomodating and help never disappointed. George is extremely helpful and understanding of my needs and always gets me a super deal. Dennis is very accomodating and helpful as well. I will continue to go to Suburban Toyota with my leasing needs and will recommend them to everyone I know. I love my new Camry, as always, and couldn't have asked for more in the way of service and price. More