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Sales Department
Suburban Volkswagen of Farmington Hills
Farmington Hills, MI
97 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 AM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 AM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 97 reviews
June 12, 2021
"Sam is the absolute best! Treats you like family!..."
- Sarah TaylorSam is the absolute best! Treats you like family! Recommend 10000% he made sure I had the best, a truly honest salesperson. I can’t wait to trade my next car with him
Read MoreEmployees Worked With
Helpful May 08, 2021
"Very knowledgeable, very helpful. Knows the product and..."
- pwoolnerVery knowledgeable, very helpful. Knows the product and able to address all of the customers concerns with skill and ease. Very helpful and conscientious in performing duties of a Service Writer.
Read MoreApril 21, 2021
"I went in to get and oil change and a transmission flush...."
- brandonsmithx01I went in to get and oil change and a transmission flush. I told them my window was not working and they told me that it would cost 149 for them to look at it and that if I decided to do that job that it would go towards the job. Then they said it would take more time but I can pay over 400 and it would go toward the job. I said yes because labor and parts would probably be about that. They didn't do the job and came back with 3 hours labor for them to tell me that the window regulator was the issue. I got there at 8 am and I got tired of waiting and stepped outside to see my car not in the dealership and not being worked on. I went in to leave and was told they weren't done for them to not work on my car and invoice me for over another hour of "labor". This place not only tries to upsell you on services you don't need but they cheat you on those upcharges as well. Never ever bring your car to this dealership and I will be making a complaint with the Attorney General regarding the treatment and business practices of this place.
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September 10, 2020
"The whole staff was super friendly. I did not like that..."
- cmerritt1706The whole staff was super friendly. I did not like that I drove down there three times because my car wasn't done correctly right the first time.
Read MoreJuly 07, 2020
"Easy to deal with"
- jonThe Sales and management made the whole process quick and easy. The car was clean and ready to go. I was offered many options for finance and maintenance.
Read MoreJuly 01, 2020
"I recently had my car in for service. My service advisor..."
- kylewusenichI recently had my car in for service. My service advisor (Maureen Kelly) was great to deal with. She kept in contact with me the entire time to let me know how they were coming along with the fix. I highly recommend her if you need to have your VW serviced. Great Job
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Maureen Kelley
June 26, 2020
"Pleasant and Knowledgable"
- E.C.Brian was helpful and knowledgeable when it came to replacing tires (multiple times) that blew out on my VW Arteon. Very pleasant person and I would certainly recommend working with him!
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April 28, 2020
"Clarence will keep you coming back to him car after car!!!"
- Robert & DeeWe purchased three vehicles from Clarence Carpenter in 4 years. He is extremely knowledgeable, passionate, and driven by customer service. I have recommended this dealership and Clarence to several friends and family members!!
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January 20, 2020
"Walter did a great job working with an international..."
- ajgWalter did a great job working with an international corporate client to place the customer in the right vehicle. Spent the time needed to get the job done!
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