Suburban Volkswagen of Farmington Hills

Happy customer starting from leasing my Atlas Cross Sport, to just today purchasing out my lease after 39 months & buying my car. It’s a wonderful vehicle, & Derrick helped me with the process of purch Sport, to just today purchasing out my lease after 39 months & buying my car. It’s a wonderful vehicle, & Derrick helped me with the process of purchasing my car, along with finance manager Peter helping me with the financial portion as well. Thank you! More

No technicians working but 1, even when parts are in, dealership does not have the capacity to fix the vehicle. Vehicle been at dealership for 2 + weeks and still the work has not been completed. Deale dealership does not have the capacity to fix the vehicle. Vehicle been at dealership for 2 + weeks and still the work has not been completed. Dealer states they have loaner cars on website but there is never a loaner car available. Very hard to reach service center to get an update on vehicle status. More

I had a great experience leasing a car for the 1st time. Sam was great at helping me find the exactly what I was looking for. He was very easy to negotiate with. I explained my situation and how I like to d Sam was great at helping me find the exactly what I was looking for. He was very easy to negotiate with. I explained my situation and how I like to do business. He worked with his manager to get me a very fair deal without any games. It nice to work with someone who is honest, and trying to find a deal that makes sence eveyone. More

Thank you so much for your efficient and helpful advice, Eddie. I will definitely come back again. Eddie. I will definitely come back again. More

It's been a minute since I was there, but I'm going back in for service soon, and came onto the site to make sure he works there still. Eddie worked through my repair options, explained what was wrong in la in for service soon, and came onto the site to make sure he works there still. Eddie worked through my repair options, explained what was wrong in laymans terms for me, and was extremely patient, because I needed it spelled out like I am 5 years old. I still like to know everything being done, even if I am not mechanical. I left feeling secure that your dealership knows what they are doing. I wish I had the mechanic's name to give them 5 stars too. I had issues at the dealer I bought from in Plymouth (not Suburban) which led to me find your dealership. Let's just say they are not personable when asked questions. More

Everyone that we met and worked with was friendly, professional, and very knowledgeable. Corey Jefferson did an excellent job walking us through the entire process and making sure we understood all th professional, and very knowledgeable. Corey Jefferson did an excellent job walking us through the entire process and making sure we understood all the details. Peter Hernandez was especially helpful on the financing side—he was able to secure a great internet rate and even included additional amenities that we hadn’t expected. Overall, the experience was smooth, transparent, and stress‑free. We will definitely be recommending others to check out Suburban Volkswagen of Farmington Hills. More

Chelsea was very easy to work with, communication was excellent, and she helped resolve a service related issue. A+ all the way excellent, and she helped resolve a service related issue. A+ all the way More

BEWARE OF THIS DEALERSHIP l! !!!!!!!!! The second they have your name on the contract they instantly forget all about you and do not care about resolving problems that they cause !!!!!!!!! The second they have your name on the contract they instantly forget all about you and do not care about resolving problems that they caused I bought a car from these people a few days later they sent a license plate (the wrong car, plate, registration) and after six attempts to correct the issue they will not return calls or offer ANY assistance, on top of this I still have another persons plate and registration It has been over a month. More

Kens customer care skills are exceptional he and Keith are the reason I continue to come back and recommend Suburban Volkswagen of FarmyHills are the reason I continue to come back and recommend Suburban Volkswagen of FarmyHills More

Complete and thorough service at every visit. Thank you for taking the time to check warranties Thank you for taking the time to check warranties More