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Suburban Volkswagen of Farmington Hills

4.6

87 Lifetime Reviews

37911 Grand River Avenue, Farmington Hills, Michigan 48335
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Top Reviewed Employees

Rida  Kabbani at Suburban Volkswagen of Farmington Hills

Rida Kabbani

Volkswagen Brand Specialist
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Employees need five ratings before we can calculate an accurate rating.
Clarence Carpenter at Suburban Volkswagen of Farmington Hills

Clarence Carpenter

Volkswagen Brand Specialist
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rated
Employees need five ratings before we can calculate an accurate rating.
David Hutson at Suburban Volkswagen of Farmington Hills

David Hutson

Vokswagen Brand Specialist
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Employees need five ratings before we can calculate an accurate rating.
Walter Houk at Suburban Volkswagen of Farmington Hills

Walter Houk

VW Brand Sales Manager
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Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

November 06, 2019

"Rida guide me in the process to lease a car, very nice..."

- Jose

Rida guide me in the process to lease a car, very nice guy and always looking customer satisfaction and made some recommendations to get a fair deal.

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Employees Worked With

September 15, 2019

"MOST CARING"

- Roblo6

We have been customers of Suburban VW since 2008 and have enjoyed the high level of professionalism and care they provide. Clarence Carpenter exemplifies this!

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Employees Worked With

August 20, 2019

"Worst Dealer ever. Will do anything for money. Cheating."

- Narayana Teja A

Here is my case. I was trying to install led lights on Volkswagen Jetta. In that process i have misplaced one small fuse. So, my car started cranking but couldn't start. I have towed it this dealership and explained them the problem over phone. They said it costs 140$ just to diagnose the issue. Next they called me and said "we found the issue with your car and it is going to cost around 450$ to fix it". Then i got an idea, one my friend has same model car. I asked him to send me the picture of the fuse box from his car. By seeing at that picture i figured out that i have misplaced one fuse. I called dealership and asked them not to repair it. Straight away i went to the dealership. Here comes that interesting part. lol. They kept the fuse in correct place and drove my car to parking lot and after parking it, they kept the fuse back in wrong place. I paid 140$ and then just kept the fuse in correct place myself.. car starts ..:-) This dealership just wants money. They make use of the fact that customers have minimum mechanical knowledge.. Just to replace a fuse in correct place, they want to charge 450$. Please work for customer satisfaction. We just believe you guys blindly. We dont know much about cars.. Dont try to cheat us. one day you will get caught.. like this..

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines