Suburban Volvo Cars

For the past six years, I've been a loyal customer to this dealership, at one point owning up to three Volvo cars simultaneously. This was my go-to spot for all my maintenance and repair needs. Regret this dealership, at one point owning up to three Volvo cars simultaneously. This was my go-to spot for all my maintenance and repair needs. Regrettably, the decline in both customer service and technical expertise has reached a point that compels me to share my experience. The recent incident that broke my trust involved my XC90, which I brought in for maintenance on 9/26/2023 at 40,207 miles. The inspection cleared everything, specifically noting that the front and rear rotors, along with the brake pads, were in good condition. However, upon receiving my car, I noticed a grinding noise during braking. Despite leaving three voice messages for the service advisor, I received no callback. It was only after I escalated the matter that I secured an appointment for 10/24/2023. By then, my mileage was 40,609. To my astonishment, I was informed that both rear brake pads and rotors required replacement, while the front rotors needed resurfacing. Trusting their judgment and not having the initial paperwork on hand, I approved the repairs of $1,600. Upon reviewing the paperwork from both visits at home, glaring inconsistencies in the assessment of the brake pads and rotors became apparent. Suburban Volvo owes me a clear explanation for this drastic inconsistency concerning the brake pads and rotors. Given my experience, would you feel confident entrusting your vehicle to this dealership? More

What a JOKE! The entire dealership stuff lacks training and customer service, horrible experience, poor quality cars, i left with a very bad taste in my mouth, a The entire dealership stuff lacks training and customer service, horrible experience, poor quality cars, i left with a very bad taste in my mouth, a true disgrace to Europe, Sweden, and Volvo, if i could do 0 stars i would be happy to, don't buy Volvo ran by americans, they will try and scam you and tell you that you're the one that's not right. They will change the deals behind your back and tell you that's what you agreed on, price breakup was a lie and they remove lines from it telling you that it's "all good". When manager is faced with a problem to solve he simply says"there is nothing i can do" and hang out a phone. Truly a disappointment and they lost a customer More

I dropped my car off a week ago and haven't heard from them since before the weekend. It's now Thursday and I've left multiple voicemails but can't seem to get through to Chris. I even left a voicemail fo them since before the weekend. It's now Thursday and I've left multiple voicemails but can't seem to get through to Chris. I even left a voicemail for his service director, Dan Maniaci, but haven't heard back either. For now, I'm carless and Ubering around. More

This place completely wasted my time. Made a service appointment 3-weeks in advance and they were completely unprepared. I had a customer goodwill ref. number and provided it to their cal Made a service appointment 3-weeks in advance and they were completely unprepared. I had a customer goodwill ref. number and provided it to their call center and management team. I showed up and they were clueless. No parts ordered in advance or really any communication whatsoever with me or obviously within the dealership itself. Service department is clearly on a reaction based system and absolutely unorganized. I would definitely go elsewhere. New ownership and management at this place is showing it's colors. You are better off going to another Volvo dealership, do the work yourself or go to a Jiffy lube as they will 100% value your time better. More

(A’zaria) I experienced the BEST service ever! All my questions was answered and everything went so smoothly. I got the car I wanted and everything went in a timely manner. I definitely recommend All my questions was answered and everything went so smoothly. I got the car I wanted and everything went in a timely manner. I definitely recommend this place :) More

I purchase my new wife's car from this dealership, and Moe was great, he made my experience absolutely easy and enjoyable, this what purchasing new cars experience should be Moe was great, he made my experience absolutely easy and enjoyable, this what purchasing new cars experience should be More

slick and not worth dealing with. They lie and waste lots of your time. Also damaged your property. They lie and waste lots of your time. Also damaged your property. More

Moe Elsayed at Suburban Volvo Troy was professional, personable and responsive---a pleasure to work with. personable and responsive---a pleasure to work with. More

Great service and professional staff. Chris Adams was especially helpful, as always. Regular updates on service progress. Provided a loaner. Chris Adams was especially helpful, as always. Regular updates on service progress. Provided a loaner. More

Treated like crap by service rep Chris Adams who refused to service my car on a scheduled appointment! No accountability for being rude and disrespectful to clients! to service my car on a scheduled appointment! No accountability for being rude and disrespectful to clients! More