
Sullivan Brothers Toyota
Kingston, MA
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Service Patty waited on me and she was excellent! She even taught me a few things... I highly recommend her! One thing I would like to say when I got my tru Patty waited on me and she was excellent! She even taught me a few things... I highly recommend her! One thing I would like to say when I got my truck back it seemed like the mats were a little muddy and the outside of my truck had some greasy fingerprints on it. Not something somebody that just bought a new truck wants to see. I wasn’t happy about that. More
Great Service! I always take my Toyota to Sullivan Brothers. They are excellent, they do a great job and always polite. They get you in and out in a timely manner I always take my Toyota to Sullivan Brothers. They are excellent, they do a great job and always polite. They get you in and out in a timely manner More
Tune up before road trip I was pleased to have my car gone over thoroughly before a trip. My only problem was that the oil maintenance light popped on during the trip. I assum I was pleased to have my car gone over thoroughly before a trip. My only problem was that the oil maintenance light popped on during the trip. I assumed correctly that it had not been reset...but I drove home with this message on the display for the whole trip. I have come in to have this reset in the past because Toyota insists on displaying the message after 5000 miles but refuses to change the oil until after 10000. This foolish policy brings me in FOR NOTHING every 5000 miles or drive around with the caution on my dash display for 5000 additional miles which for me is at least 5 months. More
Staff is always wonderful! Staff is always wonderful; professional and courteous and very through. I was able to work in the waiting room and that is a plus for me! Love the f Staff is always wonderful; professional and courteous and very through. I was able to work in the waiting room and that is a plus for me! Love the fish! More
Excellant Very friendly and efficient staff treated like family The customer waiting area is very comfortable and accommodating Have always been treated wel Very friendly and efficient staff treated like family The customer waiting area is very comfortable and accommodating Have always been treated well and always recommend Sullivan brothers More
Great service, on time It was a free visit (lease) so I can't comment on the value for price but I can say the service was excellent. The car was returned on time. Everyone It was a free visit (lease) so I can't comment on the value for price but I can say the service was excellent. The car was returned on time. Everyone was friendly and helpful. Definitely my go-to place for maintenance. More
Excellent Service The staff was very professional and friendly. The building was clean, comfortable and accommodating. Both salesman and business manager were excelle The staff was very professional and friendly. The building was clean, comfortable and accommodating. Both salesman and business manager were excellent. The overall experience was pleasant. More
Recall work recall performed in a timely and professional manner. Customer service was excellent, and staff was pleasant. New building is wonderful. Great experie recall performed in a timely and professional manner. Customer service was excellent, and staff was pleasant. New building is wonderful. Great experience waiting in new waiting room. More
Super Service Service was comprehensive, friendly and quick. It was easy to schedule service on line. The team was ready for me when I arrived. The work was expl Service was comprehensive, friendly and quick. It was easy to schedule service on line. The team was ready for me when I arrived. The work was explained thoroughly. The coffee was good. More
Wasted time Went in on a Tuesday for a tire issue- stated EXACTLY what was wrong and showed them the nails (multiple) in my tires- sat around for an hour and a ha Went in on a Tuesday for a tire issue- stated EXACTLY what was wrong and showed them the nails (multiple) in my tires- sat around for an hour and a half and then after all that had to come back with the same issue a day later that they failed to fix the first time so wasted another 2.5 hours for something that could have been done right the first time. More