I purchased a brand new 2021 Toyota Highlander Platinum
from Sullivan Brothers Toyota, and they agreed to deliver it to me in Vermont. The brand new vehicle was delivered with a deep scratch across the fro
from Sullivan Brothers Toyota, and they agreed to deliver it to me in Vermont. The brand new vehicle was delivered with a deep scratch across the front passenger’s side door. I took a picture of the vehicle showing the scratch where it was parked at the Vermont DMV when I arrived to take possession of the vehicle and complete the registration formalities. I contacted sales guy (Justin Culhane) to inform him of the damage, and he agreed to speak to his GM, Andy McIsaac. I obtained an estimate from a Toyota dealership autobody shop, which Sullivan Brothers rejected. Sullivan Brothers offered me $300 (at least 1/4th the repair cost) or for me to drive my new vehicle 8 hours and 495 miles round trip to their dealership so they could repair which would have cost me at least two nights stay in Massachusetts and two weeks’ vacation from work because of the Vermont 2 week quarantine requirements because of the COVID-19 pandemic (as per VT Department of Health). I rejected Sullivan Brothers’ offer as being unreasonable. I then obtained a second estimate from a non-Toyota dealership, which Sullivan Brothers also rejected. They upped their offer to $500, which was far below both estimates. I rejected their second offer as being unreasonable. I filed a small claims lawsuit (which you can do under their sales contract) against Sullivan Brothers and the day they received it, they reached out to me to settle at the repair cost. I found Sullivan Brothers, Justin Culhane, and Andy McIsaac to be unprofessional and arrogant. I will never purchase a vehicle from them again.