Sullivan Brothers Toyota

Pleasant and thorough The waiting room has a quiet space for reading the book that I had brought with me. So I did not have to listen to the TV. I was pleased that the ser The waiting room has a quiet space for reading the book that I had brought with me. So I did not have to listen to the TV. I was pleased that the service team was able to alert me to necessary service in addition to the issue which prompted me to make the original appointment. More

Fast and friendly I thought the team was very friendly. I chose to wait at the dealership. I didn't have good but it looked like there were some good snacks. No stress I thought the team was very friendly. I chose to wait at the dealership. I didn't have good but it looked like there were some good snacks. No stress interaction More

Oil change Got there about 15 minutes early. Took me in right away. Confirmed service. Scheduled appt. on-line, but appt. was not in the system, took more than 2 Got there about 15 minutes early. Took me in right away. Confirmed service. Scheduled appt. on-line, but appt. was not in the system, took more than 2 hrs for the oil change. Service writer reviewed what was done. Also reviewed results of multi-point inspection report. More

great service I was a walk in & was taken right away - I explained my problem that was addressed & additional service was provided ahead of my regular schedule main I was a walk in & was taken right away - I explained my problem that was addressed & additional service was provided ahead of my regular schedule maintenance for my convenience More

New 2019 RAV 4 Groaning No Cause identified or Corrected At 5000 mile check up I reported a groaning noise. The car was taken for a drive, no noise heard by mechanic and no problem identified. I reported co At 5000 mile check up I reported a groaning noise. The car was taken for a drive, no noise heard by mechanic and no problem identified. I reported continuing to hear the groaning And brought it back in as advised. I recorded the groaning noise with my phone and the service person was able to hear it. The mechanic took my car out again and heard the noise. They also drove another RAV 4 from the lot and did not hear any groaning so I was told the Toyota tech specialist was called and would be in to resolve the problem and I would be contacted to set up that appointment. The next day however I was told 2 other same model cars were tested and they DID make this groaning sound but they had "no idea what was causing it and neither did the tech so they also have no fix at this time."seems to be running the way it should, just the nature of the beast and there is no safety issue." I am NOT satisfied that there is no safety issue or proper function as the cause has NOT been identified! I cannot believe a new car would be designed to make a frequent and becoming more frequent groan! Personnel and facility seem to be good HOWEVER I still have a new car with a problem that has NOT been diagnosed and corrected and seems to be getting worse. This survey will not allow me to submit without checking a "yes or no" for recommending the dealership so I am giving it a "yes" in hopes the car's problem will be identified and solved! I hope to hear from Toyota soon! Sincerely, Laurel Nardone More

Same Great service Had a tire fixed. I waited and had coffee and muffin. Used the road side assistance service provided by the Toyota warranty to have the spare put on Had a tire fixed. I waited and had coffee and muffin. Used the road side assistance service provided by the Toyota warranty to have the spare put on until the next morning when I could get it fixed. First time I have had to use it. Nice to have. More

Service I found the device department excellent. They always take great care of my 4Runner. The sevice rep was great - always keeping me informed and taking I found the device department excellent. They always take great care of my 4Runner. The sevice rep was great - always keeping me informed and taking care of my needs and offering to schedule further appt. It's also convenient that you offer inspection service. More

oil change, tire rotation, inspection Patti was very pleasant and efficient. The facility was clean (cleanest public rest room I've ever used) and comfortable. I liked the fact that my s Patti was very pleasant and efficient. The facility was clean (cleanest public rest room I've ever used) and comfortable. I liked the fact that my seat was covered in plastic to prevent staining during the service. My only request is for someone to periodically update me as to how much longer I had to wait. I was told it would be an hour wait for the oil change and rotation. An inspection was added to the service, but I wasn't told that I would have to wait a total of two hours and 15 min. A little communication goes a long way toward patient satisfaction. More

Great service Patti was awesome, and we love the shuttle. My service was done promptly and we love the new building! The fish tank is really cool and no one pres Patti was awesome, and we love the shuttle. My service was done promptly and we love the new building! The fish tank is really cool and no one pressured me into anything More

Service From start to finish the everyone was great and service was great. Expanded every step and showed me where the waiting room was. Got me when done a From start to finish the everyone was great and service was great. Expanded every step and showed me where the waiting room was. Got me when done and walked me back to the service area. More