Sullivan Brothers Toyota

Great service, on time It was a free visit (lease) so I can't comment on the value for price but I can say the service was excellent. The car was returned on time. Everyone It was a free visit (lease) so I can't comment on the value for price but I can say the service was excellent. The car was returned on time. Everyone was friendly and helpful. Definitely my go-to place for maintenance. More

Excellant Very friendly and efficient staff treated like family The customer waiting area is very comfortable and accommodating Have always been treated wel Very friendly and efficient staff treated like family The customer waiting area is very comfortable and accommodating Have always been treated well and always recommend Sullivan brothers More

Staff is always wonderful! Staff is always wonderful; professional and courteous and very through. I was able to work in the waiting room and that is a plus for me! Love the f Staff is always wonderful; professional and courteous and very through. I was able to work in the waiting room and that is a plus for me! Love the fish! More

Tune up before road trip I was pleased to have my car gone over thoroughly before a trip. My only problem was that the oil maintenance light popped on during the trip. I assum I was pleased to have my car gone over thoroughly before a trip. My only problem was that the oil maintenance light popped on during the trip. I assumed correctly that it had not been reset...but I drove home with this message on the display for the whole trip. I have come in to have this reset in the past because Toyota insists on displaying the message after 5000 miles but refuses to change the oil until after 10000. This foolish policy brings me in FOR NOTHING every 5000 miles or drive around with the caution on my dash display for 5000 additional miles which for me is at least 5 months. More

Great Service! I always take my Toyota to Sullivan Brothers. They are excellent, they do a great job and always polite. They get you in and out in a timely manner I always take my Toyota to Sullivan Brothers. They are excellent, they do a great job and always polite. They get you in and out in a timely manner More

Great car buying experience! I wouldn't go anywhere else. Buying a new car can be intimidating. I felt I was treated fairly and with respect. Service center is great also. Fas I wouldn't go anywhere else. Buying a new car can be intimidating. I felt I was treated fairly and with respect. Service center is great also. Fast, efficient and friendly. Thank You Sullivan Brothers Toyota! More

My very bad awful no good experience! My no good very bad experience! This is my recent experience with Sullivan Brothers Toyota, my sales person, sales general manager Sofiane, and gen My no good very bad experience! This is my recent experience with Sullivan Brothers Toyota, my sales person, sales general manager Sofiane, and general manager Andy. I recently traded my car in for a lease. I was told I would receive 0.001% apr rate, $1K cashback, they would give me $14K for my trade ($5K for payoff, $9K downpayment). Sofiane sales general manager said I was a rent to own situation because of my substantial down payment. I should have listened to my gut. It was telling me something was off! On their website I could have lease the vehicle for $3,199 down, $334 a month for 36 months, or financed it for 60 months at 3.9% or 72 months at 4.9%. What actually happened: They ran my credit twice for two hard inquiries dropping my credit rating. Sullivan Brothers called me 12 times in one day and my insurance company several times. After reviewing my contract what was agreeded to verbally and what I agreed to to get me into a new 2018 Toyota Highlander and out of my 2014 Subaru Forester was for Sullivan Brothers to give me the accessories found on my Subaru ( remote start, clear laminate bra, wheel locks, rear bumper protection, extended warranty) at the rate of 0.001% with my trade value of $14,000, and $1000 rebate. I contacted Sofiane sales general manager to discuss my experience and a text message from my sales person " April I gave you everything you asked for to help you and gave you eand I get a bad survey in return!!! I almost lost my job BC you gave me a bad survey that I didn't deserve everybody is done helping at this point no one caused this but your actions". Sofiane sales general manager in a hostile tone told my patronage is not welcome after my survey response and I should find a new dealership. I followed up his response to make sure I had a clear understanding and he said Sullivan Brothers would do what they agreeded to. I contacted Toyota Customer Care for assistance to mediate and help resolve my issues. Toyota Customer Care contacted Andy Sullivan Brothers Toyota general manager on my behalf requesting a meeting after my phone calls and emails were not acknowledge or returned. I guess after they contact me 12 times in one day, break the contract as the lease agreement states $5000 will be sent to Cresent Bank, and only sent was $4,372.11 for the pay off of my Subaru. I guess Sullivan Brothers does not feel obligated to return a call or email. If Sofiane the sales general managers makes the statement of Sullivan Brothers will give you everything they agreed to, as he told me don’t believe it! I have not received a return call or email for a sit down meeting to help me understand my lease agreement, the difference of $627.89 for my payoff, my down payment, and the said equity I have. I feel violated, disrespected, unheard. . . .Is it because I’m a woman?!?!?! More

Lied to a wounded disabled veteran for a sale. They sold me a new 4runner without disclosing its "demo" status and I got screwed so bad on the factory warranty. Never again. They also used a contra They sold me a new 4runner without disclosing its "demo" status and I got screwed so bad on the factory warranty. Never again. They also used a contracted sales team from the south. When I complained about their error and went to the Better Business Bureau, they lied, and i don't have the ability to pursue further. I hope you guys fail. More

DONT DO IT!! NOPE NO THANK YOU, JUST DONT, AWFUL AND UN ETHICAL! NO ONE THERE IS HONEST PEOPLE NONE OF THEM! MR.SULLIVAN IS JUST AS BAD FOR ALLOWING THE THINGS I NOPE NO THANK YOU, JUST DONT, AWFUL AND UN ETHICAL! NO ONE THERE IS HONEST PEOPLE NONE OF THEM! MR.SULLIVAN IS JUST AS BAD FOR ALLOWING THE THINGS I WITNESSED TO HAPPEN, WATCH YOUR FINACIAL PAPERWORK...… BETTER YET GO SEE FALMOUTH TOYOTA! More

AWESOMEEXPERIENCE! THE BEST car buying experience n over forty years., I got THE BEST POSSIBLE DEAL. I highly recommend both Flavio an Sullivan brothers! Flavio was bot THE BEST car buying experience n over forty years., I got THE BEST POSSIBLE DEAL. I highly recommend both Flavio an Sullivan brothers! Flavio was both courteous and professional and made the complicated process of buying a new car super easy. I will return to Sullivan Bros. for service and for every other car I buy. More