Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sullivan Buick GMC - Service Center

Ocala, FL

4.2
139 Reviews
Call Service Center (352) 433-0935

139 Reviews of Sullivan Buick GMC - Service Center

Sort by
July 02, 2025

They were able to get my truck fixed and back to me the same day with communication throughout the day. More

by jjkrazykustoms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoinette Tipton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're glad to hear that we were able to get your truck fixed and returned to you on the same day. At Sullivan Buick GMC [Ocala, FL], we always strive to maintain clear communication and provide prompt service. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

July 02, 2025

The service department is very professional. Craig was nice and helpful. I have been coming here for years. I have purchased 3 cars from Sullivan More

by al-mart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! It's fantastic to hear that you've had consistently positive experiences at Sullivan Buick GMC [Ocala, FL] and appreciate your loyalty over the years. We're also glad to know that Craig was able to assist you effectively. We look forward to serving you again for your future vehicle needs! Sincerely, The Sullivan Buick GMC Team

June 24, 2025

Better communication between customer. and Service personnel. Now I have to take the car back for service. Plus all the extra arrangements that needs to be made. More

by ALEXLAMOUR91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, very polite and professional.
Report | Print
Jun 25, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, Alex. We appreciate your comments regarding communication at Sullivan Buick GMC. We understand that effective communication is key to a smooth service experience, and we value your input as we strive to improve our processes. If you would like to discuss your experience further, please feel free to reach out to us directly. We look forward to assisting you again! Sincerely, The Sullivan Buick GMC Team

June 22, 2025

The service was friendly, courteous, informative, and efficient. I would recommend Sullivan Buick service to anyone who asks. Excellent service!! More

by THESMARTHOUSEPROJECT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON LARGE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Sullivan Buick GMC responded

Thank you so much for your wonderful review! We are thrilled to hear that you had a friendly and efficient experience at Sullivan Buick GMC [Ocala, FL]. Your recommendations mean a lot to us! We look forward to welcoming you back for any future service needs. Sincerely, The Sullivan Buick GMC Team

June 20, 2025

Great service and they kept me informed about what they were doing. They finished quicker than I expected. More

by jimmy.pullings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, Jimmy! We're happy to know you had a great experience with us at Sullivan Buick GMC [Ocala, FL]. Keeping our customers informed and providing quick service are top priorities for us. We appreciate your feedback and look forward to serving you again on your next visit. Sincerely, The Sullivan Buick GMC Team

June 19, 2025

Very positive experience at this dealership listen to my concerns talk to the technician went for a ride with the technician in the vehicle several times to pinpoint the problem and then they fixed it. 100% More

by BROOKSBRUCE1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Japheth Inman service advisor
Report | Print
Jun 19, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience at Sullivan Buick GMC [Ocala, FL]. It's great to know that our team was able to address your concerns and pinpoint the issue effectively. We appreciate your trust in us for your future service needs and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

June 18, 2025

Promised 3 days that they would get in as it sat at the dealership. Took a week said they had to order a wire, which in the end took a week! Next day after getting it home the engine light was back on. It’ More

by BLACKSFORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the service dept.
Report | Print
Jun 19, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration, especially concerning the issues with your truck. We strive to maintain high standards at Sullivan Buick GMC [Ocala, FL] and take your feedback seriously. We encourage you to reach out to us directly so we can discuss your concerns further. Your satisfaction is important to us, and we value your loyalty as a longtime GMC customer. Sincerely, The Sullivan Buick GMC Team

June 16, 2025

Service is terrible. My car was towed back after being s erviced and sat for 4 now possibly 5 days untouched. More

by Karenpomorski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay in service
Report | Print
Jun 16, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us, Karen. We understand your frustration regarding the delay in service for your vehicle at Sullivan Buick GMC [Ocala, FL]. We take customer concerns seriously and would like to address this situation. Please feel free to reach out to us directly so we can assist you further. Your feedback is important to us, and we're committed to improving our services. Sincerely, The Sullivan Buick GMC Team

June 14, 2025

Great customer service and they didn't take long. And they took care of me More

by QUINTONLAW35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEVIN HAWES
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We at Sullivan Buick GMC [Ocala, FL] strive to provide excellent customer service, and we're glad to hear that your experience was a positive one. We appreciate your feedback and look forward to taking care of you again in the future! Sincerely, The Sullivan Buick GMC Team

June 14, 2025

Always a great experience dealing with this service department. Very knowledgeable and always go above and beyond land beyond for me and my family. More

by anthony.singh88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Jay
Report | Print
Jun 14, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review, Anthony! We truly appreciate your kind words about our service department at Sullivan Buick GMC [Ocala, FL]. It's great to hear that you and your family have always had a positive experience with us. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

1
2
...
14