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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
121 Reviews

121 Reviews of Sullivan Buick GMC - Service Center

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May 28, 2025

Appreciate all the efficiency Sullivan showed us when purchasing our vehicle. Our sales person.(Princess Mercedes.) was very patient and helpful and made this experience one of the best we have ever had More

by CHERYLPRICE5313
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Sullivan Buick GMC responded

Thank you, Cheryl! I'm so glad to know about your positive experience with Sullivan Buick GMC [Ocala, FL] and Princess. Our team strives to provide efficient and helpful service. We appreciate your feedback and hope to assist you again in the future. Sincerely, Zachary Ellis Sales Manager

May 17, 2025

Very good got me in & out fast this time . Britney was excellent be back sgsin More

by BERNIE.ANETTE
Recommend Dealer
Yes
Employees Worked With
Brittney I. Service
May 18, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words, Bernie, and we're thrilled to hear that you had a great experience with Britney at Sullivan Buick GMC [Ocala, FL]! We appreciate your feedback and look forward to seeing you again soon. Safe travels! Sincerely, The Sullivan Buick GMC Team

May 18, 2025 -

Sullivan Buick GMC responded

Thank you, Bernie, for your fantastic review! We're thrilled to hear that you've had great experiences at Sullivan Buick GMC [Ocala, FL] over the years and that Britney provided you with excellent service. It's also valuable feedback regarding the Rewards system on the Apple 13 phone; we'll be sure to pass that along for consideration. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

May 17, 2025

Got me in in record time . I’ve been going there for yrs & service is great. Like Britney very nice & got my Rewards on my acct which help . Rewards system. Dosent work well o More

by BERNIE.ANETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRITNEY
May 15, 2025

Good service. Cost high. Waited 5 hours for completion .Pleasant and friendly and courteous service personnel More

by chrisandabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service / parts
May 16, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We're glad to hear that you experienced pleasant and friendly service at Sullivan Buick GMC [Ocala, FL]. We appreciate your input regarding the time and cost, and we understand how important efficiency is. If you have any further concerns or suggestions, please feel free to reach out to us. We hope to serve you again! Sincerely, The Sullivan Buick GMC Team

May 10, 2025

Service was good, although I was disappointed in 2 thins; 1) I had a warranty item that they would not fix, said I had to make a second appointment, and bring it back. 2) There is a recall on my vehicle, an More

by magoodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the warranty item and recall on your vehicle. At Sullivan Buick GMC [Ocala, FL], we strive to provide clear communication and efficient service. We understand how important it is to have everything addressed in a timely manner. Please feel free to reach out to us directly to discuss your concerns further, as we value your satisfaction and want to ensure your needs are met. Sincerely, The Sullivan Buick GMC Team

May 07, 2025

Routine maintenance, oil change and tire rotation. I have always had good experiences with Sullivan GMC's service department. More

by Sonny
Recommend Dealer
Yes
Employees Worked With
Joe
May 07, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, Sonny! We're glad to hear that you've consistently had good experiences with our service department at Sullivan Buick GMC [Ocala, FL]. We appreciate your trust in us for your routine maintenance, oil change, and tire rotation. If you need any assistance in the future, please feel free to reach out. We look forward to seeing you next time! Sincerely, The Sullivan Buick GMC Team

May 04, 2025

Very customer friendly, great place to buy your next vehicle or for service, thanks again More

by chambersrod18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Sullivan Buick GMC responded

Thank you for the fantastic review! We're thrilled to hear that you found Sullivan Buick GMC [Ocala, FL] to be a friendly place for your vehicle needs. We truly appreciate your support and look forward to assisting you again in the future. Safe travels until then! Sincerely, The Sullivan Buick GMC Team

May 03, 2025

I took my car in for an oil change and was treated as excellent. I will continue to service my Yukon at Sullivan GMC. More

by adidia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHARLIE HAWKINS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience during your oil change at Sullivan Buick GMC [Ocala, FL]. We appreciate your loyalty and look forward to continuing to serve you and your Yukon in the future! Feel free to reach out if you need anything. Sincerely, The Sullivan Buick GMC Team

May 01, 2025

This is the third vehicle of which I purchased at the Sullivan GMC/Buick family of dealerships in Ocala, Florida. I couldn't be happier with the level of service I've received; from the initial sale More

by TRG MOTOR COMPANY / THE REFI GUY, LLC.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHARLIE HAWKINS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRITTANY GIOIELLI / SERVICE DEPARTMENT
May 01, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We truly appreciate your loyalty over the years and are thrilled to hear that our team at Sullivan Buick GMC [Ocala, FL] has made you feel like family. It's great to know that Brittany and Alex in the service department provided you with the exceptional care you deserve. We look forward to serving you and your automotive needs for many more years to come! Thank you again for sharing your experience! Sincerely, The Sullivan Buick GMC Team

April 30, 2025

All was good but long wait. . Courteous all around but a long wait Goid but long wait More

by PBOGUES
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 30, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience. We’re glad to know you were treated well by our team at Sullivan Buick GMC [Ocala, FL], though we understand the wait time impacted your visit. If you have suggestions on how we can improve efficiency, we’d appreciate hearing from you. Your feedback helps us continue to enhance the overall customer experience. Sincerely, The Sullivan Buick GMC Team

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