Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sullivan Cadillac - Service Center

Ocala, FL

4.5
480 Reviews
Call Service Center (352) 732-4700

480 Reviews of Sullivan Cadillac - Service Center

Sort by
March 14, 2024

Very good, trustworthy, and reliable service. Answers customer questions satisfactorily. Comfortable, pleasant waiting room with nice snacks and drinks available. Treats customers with respect. More

by BARDAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Report | Print
Mar 15, 2024 -

Sullivan Cadillac responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Sullivan Cadillac Team

March 14, 2024

Good job guys! ! The cost to fix a couple of lights was unbelievable but I know that’s Biden economics at work More

by DMIDON56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Report | Print
Mar 15, 2024 -

Sullivan Cadillac responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Sullivan Cadillac Team

March 10, 2024

I dropped my car off for service, and every car I saw being picked up was washed, when I picked up my car, it had not been washed. More

by NATASHA.POZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Mar 12, 2024 -

Sullivan Cadillac responded

Natasha, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can discuss your experience in more detail. Sincerely, The Sullivan Cadillac Team

March 09, 2024

Friendly salesman we talked to while we got an oil change. They washed the car and vacuumed it out which was nice. More

by barbbobs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Sullivan Cadillac responded

We are glad to hear you enjoyed your recent visit to our service department. At Sullivan Cadillac we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, The Sullivan Cadillac Team

March 08, 2024

I appreciate that when I call and request a service appt. , I get an appt. quickly. When I arrive I am greeted nicely and wait time is not bad. More

by BEJWSMITH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sorrell
Report | Print
Mar 11, 2024 -

Sullivan Cadillac responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Sullivan Cadillac Team

March 08, 2024

they have always been responsive to my needs and keep me very informed of status. More

by theostoddard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Service
Report | Print
Mar 11, 2024 -

Sullivan Cadillac responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Sullivan Cadillac Team

March 06, 2024

Our saleswomen was very courteous and adapted to our needs along with great friendly environment. More

by chevy8540
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
Report | Print
Mar 08, 2024 -

Sullivan Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sullivan Cadillac Team

March 02, 2024

Service, as usual, was excellent. My vehicle was taken in when I arrived even though I was late for my appointment. More

by cclacovey
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Mar 05, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

February 27, 2024

Was out shopping and my oil change light came on, So I drove over to the dearlership to get an appointment. talked to the SERVIE MANAGER MATT, he said he could get me in now if I didn;t mine waiting about More

by 177s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE MANAGER MATT....., Joseph Trott
Report | Print
Feb 29, 2024 -

Sullivan Cadillac responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Sullivan Cadillac Team

February 27, 2024

Took care of my problem without an appointment. Very efficient, and the technician explained everything. More

by GRADACSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wood
Report | Print
Feb 29, 2024 -

Sullivan Cadillac responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Sullivan Cadillac Team

1
...
20
21
22
...
48