Sullivan Cadillac - Service Center

Although my service visit started out well with Jaime , I soon saw some minor issues.The whole appt time took about 45 mins. I saw the technician pull my car around to the pick up area when it was done 15 soon saw some minor issues.The whole appt time took about 45 mins. I saw the technician pull my car around to the pick up area when it was done 15 minutes before anyone even bothered to tell me it was done. And that was done in passing on the to something else. Then when I got home , I found that they lowered my tire pressure too low in my back tires. I have 19s with 35 psi on the front, and 20s with 40 psi on the back. The back tires were at 35, and now I’m going to have to go back out and have them redone. This visit was a second chance to fix what they screwed up last time. Even though their price was good for an oil change, not sure I’m going back. More

Jaime was professional and easy to work with. She got my vehicle in and out quickly for a warranty battery work. She got my vehicle in and out quickly for a warranty battery work. More

The sales process has been flawless with the last three cars we purchased. Service after the sale is fabulous. Everyone has been very courteous !!!! cars we purchased. Service after the sale is fabulous. Everyone has been very courteous !!!! More

Jamie, the service representative is very professional and has been handling service since I my first purchase at Sullivan . and has been handling service since I my first purchase at Sullivan . More

The service writer was very polite,very helpful,and expedited what was needed to be done to our car. expedited what was needed to be done to our car. More

After having multiple error messages shown, OnStar directed me to bring my car in for service.Upon arriving at Sullivan Cadillac the Service director Mr. Dennis Woods was instrumental in helping me wi directed me to bring my car in for service.Upon arriving at Sullivan Cadillac the Service director Mr. Dennis Woods was instrumental in helping me with resolving the issues at hand. All the service department personnel were helpful and courteous. The entire experience was what would be expected from a luxury car dealer. More

Service- car wss finished 30+ minutes before I was informed. Sucks! Y'all might want to improve on customer satisfaction informed. Sucks! Y'all might want to improve on customer satisfaction More

Had the oil changed . Tires rotated. Good job. Happy with the work the men do. Tires rotated. Good job. Happy with the work the men do. More

Excellent knowledgeable well done easy to set up everyone was very polite thank you all was very polite thank you all More

The service people were courteous and treated us nicely. They got us in right away and performed the work quickly. The salesman Mike was very good and explained the Lyriq to us. They got us in right away and performed the work quickly. The salesman Mike was very good and explained the Lyriq to us. More