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Sullivan Cadillac - Service Center

Ocala, FL

4.5
459 Reviews
Call Service Center (352) 732-4700

459 Reviews of Sullivan Cadillac - Service Center

Sort by
October 14, 2023

Just oil change . Technician left oil dipstick 4-6 inches out of seating triggering check engine light. Dropped car off next morning at 8:00 am waited until noon. Quit More

by WTORRES1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 16, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Sullivan Cadillac Team

October 12, 2023

Everything done well and on time. Great service and pleasant service people. Dealership of choice. More

by JKOZINSKI01
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Daigle
Report | Print
Oct 12, 2023 -

Sullivan Cadillac responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sullivan Cadillac Team

October 12, 2023

Excellent service been using them for 15 years. I even take my Chevy Silverado and have it serviced at the Cadillac place. More

by jose71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Sullivan Cadillac responded

Hi Jose, and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Sullivan Cadillac Team

October 12, 2023

New folks in Service Dept. Extremely nice and pleasant but very little communication or feedback. Was told "Car was healthy." More

by charles.carpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Lawler
Report | Print
Oct 13, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback, Charles. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

October 12, 2023

Jeff the service manager was fantastic. Much better service than we could have expected. Got us in right away no questions asked. More

by todd.doiron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff. The service manager
Report | Print
Oct 13, 2023 -

Sullivan Cadillac responded

We truly appreciate you taking the time to write about your experience at our service department, Todd. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with Jeff and our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Sullivan Cadillac Team

October 11, 2023

My car was brought in by tow on Mon eve. My Sales person Bob Vitrano arranged for Cad Roadside assistance. Meet them when they bought the car in & Service fixed it the next morning I I had More

by FARRELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coleen in Service Dept
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Oct 12, 2023 -

Sullivan Cadillac responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Sullivan Cadillac Team

October 07, 2023

I worked with Cassandra and she was very helpful. I got a botched tune up from Pep Boys and Cadillac fixed all the issues. She runs and purrs like a new car. I can always count on you guys for good s More

by Tina Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Report | Print
Oct 10, 2023 -

Sullivan Cadillac responded

Tina, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

October 06, 2023

We had an issue with a loose part behind the dash of the new Escalade but Cassandra handled it. It was good customer service. More

by JEFFERY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Report | Print
Oct 09, 2023 -

Sullivan Cadillac responded

Jeffery, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Sullivan Cadillac Team

October 04, 2023

Good service and the car was taken in and finished on schedule. It was a good experience More

by TRAINORPAULA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees
Report | Print
Oct 06, 2023 -

Sullivan Cadillac responded

Paula, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sullivan Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sullivan Cadillac Team

October 04, 2023

we are never disappointed when we take our car in for service at Sullivan they are the best and we appreciate them More

by Ziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the whole service team
Report | Print
Oct 06, 2023 -

Sullivan Cadillac responded

Ziggy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Sullivan Cadillac Team

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